PROFESSIONAL EXPERIENCE:

Director, pROGRAM MANAGEMENT

Confidential, Columbus, GA

Responsibilities:

• Project manager for internal IT requirements, all purchasing transactions, budget and financial activity.
• Met assigned targets for profitable sales growth; led demand - generating marketing activities.
• Recruited sales force, conducted background checks, and conducted phone screens and face to face interviews.
• Managed marketing strategy; provided coaching and professional development to team-member sales associates in order to enhance their product knowledge and sales skills.
• Managed service objectives and the process improvement strategy to improve customer loyalty and sales.
• Implemented an effective change management program that encourage objective planning, reduced risk, and focused on the mission, which in-turn positively affected the customer.
• Performed business analysis services to facilitate optimal customer service in the PMO/Call Center with resource scheduling, forecasting, marketing and staffing recommendations and strategic decisions.
• Conducted MDM analytics, market intelligence gathering, consumer workshops on planning group activities such as training, lectures, fundraisers; analyzed weekly reports critical to strategic business decisions.

SR. DIRECTOR, MARKETING & PROGRAMS

Confidential, Columbus, GA

Responsibilities:

• Prepared annual budget and implemented policies and improved procedures for budget management.
• Reviewed financials compared to operating budgets and identify trends affecting business performance and opportunities. Identified, produced, and analyzed key financial metrics (KPI’s).
• Responsible for the day-to-day operations of computer systems to include installing, troubleshooting and maintenance of; software, anti-virus, intrusion prevention and data management.
• Managed effective fund raising activities and special events; coordinated senior management meetings.
• Developed training programs for new employee volunteers and monitored continuous professional development.
• Managed marketing operations to include sales projections, risk management, CRM training and customer reaction; managed contact center, human relations, recruiting effort, budget and retail operations management.

DIRECTOR, SUPPLY CHAIN MANAGEMENT

Confidential, LA

Responsibilities:

• Developed and wrote University’s strategic procurement plan, based on an audit assessment of procurement operation; designed procurement strategic plan which enhanced management of budget, revenue streams, infrastructure and economic systems affecting corporate responsibility initiatives of the University.
• Provided guidance to staff procurement on category management strategy, solicitation process, process improvement projects and contract management to include standard agreement terms .
• Led cross functional teams on projects affecting the university enterprise applications.
• Implemented effective change management support of IT infrastructure/network projects, IT system migrations, EBS, ERP, software/system testing and upgrades.
• Conducted IT infrastructure asset audits, to identify compliance and security risk issues.
• Supported recruiting stadium and dorm guards and contract acquisition and monitoring of surveillance equipment
• Heavy construction management, touching more than 200 buildings within a two year period; used Design-Build (D-B) and Construction Manager at Risk (CMAR) to control delivery of project on time and within cost.
• Used Acronis disaster recovery software in contingency planning; worked with various automated accounting management systems to include credit card processing and monitored credit card compliance issues.
• Wrote and tested the disaster recovery plan; assisted the police Chief in managing the EOC.
• Used lean six sigma skills and tools to approve capital IT project justification and requested change orders; used quantitative and used SharePoint and analytical skills to maintain and control information monitor progress and report to senior management and stakeholders, plus kept delivery teams informed.
• Planned and implemented a project risk management plan, used root cause analysis to resolve complex logistical problems and replacement of capital equipment plus oversaw quality of customer service and help desk.
• Provided oversight on data cleansing process prior to Ellucian Banner ERP migration; wrote the procurement data management processes to include what metrics were to be captured by the ERP system.
• Served as the ERP lead contract negotiator; provided procurement strategy to technical and legal personnel; this digital transformation project change culture relative to procurement processes and capturing transactional data.
• Planned the enterprise architecture and installation of ERP application in a cloud environment; hosted kick off meetings, stakeholder update conferences, end-user pre/post project seminars, change management plans

PROJECT MANAGER, QUALITY ASSURANCE/BUSINESS ANALYST

Confidential, Houston, TX

Responsibilities:

• Implemented a change management strategy that included training workshops on correct schedule and budget management; conducted training needs assessments, identified process gaps, and conducted risk planning; planned disaster recovery operations and implemented a complete project operations overhaul.
• As a Business Analyst, developed S - curve graphics to enhance planning , monitoring, controlling, analyzing, and forecasting project's status, progress , and performance.
• Planned and managed projects using Primavera 6; tracked milestones, resource requirements for leveling and ensured managers budgeted funding at activity level.
• Trained managers to monitor schedule for risk indicators to prevent potential cost overruns and variance on plan versus actual cost and performance.
• Used six sigma tools to analyze project manager performance and to identify gaps in current procedures.
• Proactively identify and manage relationships with key stakeholders across the business; key was keep open communications, up and down management levels and maintaining accurate reports.
• Trained managers to share information using SharePoint to control data to improve process development.
• Evaluated programs and processes, maintained appropriate data, conducted data analysis and made recommendations to implement more efficient training programs and applications to include document transformation software; reengineered internal procurement procedures to align with FAR and HQs directives.
• Provided business analyst audit services and benchmark training for process improvement based on BI results.
• Trained managers on core PI doctrine but allowed room for innovative techniques to get to project delivery.
• Taught risk and change management techniques, relative to managing with respect to safety and EPA guidelines.

PROJECT MANAGER

Confidential, San Antonio, TX

Responsibilities:

• Promoted a collaborative work environment among six sub-contractors and government agencies.
• Managed compliance of quality for contractor performance through surveys, interviews, and metric analysis on data collected through testing and process evaluation; implemented a change management strategy
• Managed IT transformation financial platform project midway into a $130 million project without changing delivery dates; conducted unit testing during sprints and end-to-end testing after migration was completed.
• Expertly used Confidential Acquisition Procedures (LMAP) and SAP contract management applications.
• Managed quality of procurement support for $19 million federal training contract for Army medical personnel at installations across the nation.
• Implemented a training program and set metrics after standardizing processes to ensure consistent quality and time to delivery; taught the use of multiple metrics to enable improved conclusions and story-telling.
• Implemented effective procedures for receiving medical devices, testing and preparing equipment for installation and/or delivery and hand-off to Army (Client).
• Audited records and reviewed SOPs for FAR and DFAR compliance; monitored transaction tracking to ensure inventory accountability and all transaction activity lawful; monitored EDI transactions and resolved invoice discrepancies.
• Met with Stakeholders who were project owners to prepare Statement of Work (SOW) and provided guidance on the developing the required specifications for RFPs.
• Led subcontract management teams through the daily operation, after setting up well thought out business processes, saving objectives, effective training sessions, meetings and effective communications, mentoring/counseling and objective workshops.
• Conducted IT infrastructure risk analysis and PMP compliance audits; monitored customer acceptance process.
• Managed SCM activities that included site visits to vendor manufacturing facilities and working with contractors to resolve negative impact on delivery of specified, quality products, on time and according to contracts.
• Ensured subcontractors met evaluation by Contractor Purchasing System Review (CPSR).

PROJECT SPECIALIST

Confidential, Fairfax, Va

Responsibilities:

• Provided mitigation action plans which included implementation and change management plans.
• Managed subcontractor performance of multi-million dollar IT, construction and maintenance projects.
• Inspected structured damage and proposed mitigation plans for renovation projects and new construction.
• Sourced and proposed replacement of equipment and building damaged from the disaster.
• Sourced replacement pharmaceuticals; test instruments, research agents and supplies.
• Source d digital blood pressure monitors, scales for medical and home use, ultrasonic nebulizers
• Purchased analog-to-digital and digital-to-analog converters for semiconductor manufactured equipment

PROJECT PROCUREMENT ENGINEER

Confidential, Miami, FL

Responsibilities:

• Met with Stakeholders who were project owners to prepare Statement of Works (SOW) and provided guidance on the developing the required specifications for RFPs; the stakeholders set the standard of quality.
• Implemented lean six sigma tools and processes to identify potential risk events and develop action plans to effectively increase cost savings by implementing effective supply chain management.
• Oversaw IT contractor performance during Oracle ERP implementation and migration projects.
• Strong functional and business domain knowledge in Procure to Pay and Order to Cash modules in Oracle.
• Heavy use of 3PL contractors for international freight requirements through the Caribbean.
• Oversaw warehouse operations, reconciling shipment delivery and shipping issues; worked well with Accounting.
• Despite nonstandard electrical current among island countries reengineered contract management procedures which induced significant cost savings of 20%; used six sigma tools to identify problem root-cause and effect.
• Provided contractor QA performance oversight for contractor performance for electrical, mechanical and GC.
• Used lean PMI processes to handle projects simultaneously, at various stages of completion.

Senior sUPPLY CHAIN MANAGER

Confidential, Alexandria, VA

Responsibilities:

• Centralized project management through managing a Project Management Office (PMO), which ensured consistent quality delivery and on-time results, through an Oracle ERP system.
• Managed the 3rd party logistics fairly; created vendor portals to enhance vendor alliances and quality of service.
• Rewrote the company credit card handbook; set company-wide policy on credit use, to control annual spend.
• Strategically contracted bulk buys based on demand planning models and monitoring market trends.
• Reviewed building designs and contractor proposals for new building construction and renovation projects.
• Gathered information using Business Intelligence applications, analyzed market and spend data trends, budget forecasts, and potential risks, identified root cause(s) and provided reports to business leadership
• Determined and implemented operational adjustments to optimize service delivery, quality and efficiency.
• Trained managers to trust numerical data, expected trends and to react to spikes in performance patterns.
• Collaborated with Marketing, Sales, Customer Success, Finance and Engineering teams to improve customer experience; established, measured and monitored customer support KPIs and metrics to track team goals and drive operational efficiency; ensured metrics were aligned with business unit stakeholder goals.
• Set realistic, measurable objectives and created action plans to counter potential risk events, before occurance.
• Managed project management process to include A&E design, contractor performance, budget, and stakeholders.
• Maintained accurate records and managed timely reporting to stakeholders and higher management on operational progress, risk management action plans and financial status.
• Made operational recommendations which resulted in effective problem resolution and maintaining stronger business relationships with customers and suppliers; encouraged teamwork to consistently improve processes.
• Mentored younger managers to thoroughly plan all projects prior to engagement, to get it right, the first time.
• Reengineered existing IT infrastructure systems to integrate new technology to make operational processes more efficient, cost effective, and operative at lower risk; consistently looked for process improvement opportunities.
• Managed stakeholders to ensure scope was verified and deliverables met or exceeded expectations.
• Prioritized performance metrics in terms of potential critical impact and optimal system efficiency
• Led cross-functional teams in complex problem resolution; conducted lease-buy analysis, outsource analysis and managed spend analysis projects; negotiated high valued technology-related transaction based contracts.
• Terminated contractor, negotiated settlement terms and condition; managed contract involving overseas labor.
• Managed change management delivery team on lean, six sigma process improvement projects.
• Served as Software Engineer for agile custom software builds; tested digital transformation projects, CAPEX projects, migration and upgrades; wrote user stories and developed criteria for “done”; set quality standards
• Wrote automated tests in the form of unit tests, Integration tests and End-to-End tests
• Developed procedures for processing data collected, developed test cases, and monitored test schedules.
• Trained managers in the use PFMEA and DFMEA relative to risks and long term effects if problem not corrected.
• Served as data steward, ensuring governance processes were followed, guidelines enforced and recommended improvements to data governance processes; reduced risk by reducing errors in reports and enhanced security.
• Used Scrum/Agile methodology, employed test-driven development and pair programming.