It Project Manager Resume
3.00/5 (Submit Your Rating)
Irving, TX
SUMMARY:
IT Professional with 18 years of experience. Leads complex technical projects at one of the largest banks in the world. An implementer of highly effective IT strategies at global levels. Detail oriented and highly motivated. Seeking to leverage technical, professional and personal expertise to maximize growth and reduce costs.
KEY SKILLS:
- Excellent Conflict Management
- IT Strategy Development
- IT Process Analysis
- IT Integrations and Migration
- Working in an International Environment
- Experience with Telecom and Network related projects
- Agile Life Cycle Methodology SCRUM Leadership
TECHNICAL SKILL EXPOSURE:
- Planview
- Sharepoint
- Microsoft Project
- Service Now
- Mainframe
- SAS/SSRS/COGNOS reporting
- Windows/SQL server
- Java
- Platform
EXPERIENCE:
IT Project Manager
Confidential, Irving, TX
Responsibilities:
- Key IT Project Management: Created\Executed Project Plans, Resource Requirements, Budget Reports Using current Methodology
- Collections Scorecard
- 12 unique countries, 5 design teams and Regional Management
- Total of $16MM in business expense reduction
- Digital Virtual Agent
- $7MM expense reduction, reduction in call agent wait times, increase in NPS score and various legal mandates
- Additional 12 major projects implemented totaling 150,000+ team hours and $20MM business save for North America Cards/Retail
IT Systems Analyst
Confidential, Irving, TX
Responsibilities:
- Formulate and define project scope and objectives based on both user needs and applicable business processes, business systems, and industry requirements.
- Worked independently on several concurrent complex initiatives and devised project definitions to solve complex business problems considering business processes and/or systems capability to achieve desired results.
IT Quality Assurance Officer
Confidential, Irving, TX
Responsibilities:
- Designing, automating and documenting test cases based on functional and business requirements of the software, setting up test environments, maintaining test scripts and organizing test data.
- Worked with business users and organized testing across testing areas, specializing in areas of collections/remarketing/bankruptcy/IVR.
Collections Officer
Confidential, Irving, TX
Responsibilities:
- Handling the collections of 1 - 29 day delinquent automobile loans.
- Consistently #1 on ranking report with $ Collected and $ per Hour.
Customer Service Representative
Confidential, Irving, TX
Responsibilities:
- Worked as bilingual (Spanish) customer service representative answering inbound phone calls, posting, retracting, and correcting customer payments.
- Prepared various daily reports.