Project Coordinator Resume
2.00/5 (Submit Your Rating)
Lagrange, GA
SUMMARY:
A Customer Service Professional that excels in providing a positive customer experience.
SPECIAL SKILLS:
- Customer Service Problem Solving Communication
- Medical Terminology Data Entry Online Research
- HIPPA EHR/EMR
- Technical Support
WORK EXPERIENCE:
Project Coordinator
Confidential, LaGrange, GA
Responsibilities:
- Organize daily tasks and projects to delegate out to my team to assure the task or project is complete on time.
- Help all team members locate any information or persons needed to complete each task on hand.
- Escalate all issues that arise to assure there is a quick resolution.
- Attend daily calls for status updates and new information.
- Test each device to assure that it will function properly with Confidential .
- Help with hardware issues that occur during Go - Live.
- Report all finding from TDR/ADR testing to Application Analyst for a resolution.
Confidential, LaGrange, GA
Responsibilities:
- Deploy any needed hardware in preparation for the Confidential at West Georgia, WellStar. Aid in any additional task to help ensure a smooth transition from the West Georgia network and Meditech over to the WellStar network and Confidential .
- Report any issue to the team lead and reach back out to the end user needing to be updated.
- Help track inventory and direct the equipment that needs to be deployed. *Promoted to Project Coordinator*
Home Advisor
Confidential, Lagrange, GA
Responsibilities:
- Processed medical, vision and dental claims for subscribers.
- Worked with other departments to resolve enrollment issues.
- Reconciled claims that were paid and/or were billed incorrectly.
- Provided direction on how to locate online forms, providers and coverage verification.
- Verified payment information for money owed to provider(s) from claims.
- Verified provider status was is in network or out of network.
- Verified subscriber eligibility and plan’s level of coverage.
Application Analyst
Confidential, Lexington, KY
Responsibilities:
- Trained staff to use Confidential in physician offices across Kentucky, Iowa, and North Dakota.
- Assisted office personnel and physicians in developing new/ improved processes and workflows to in corporate the use of Confidential in their daily routines.
- Trained each end user on their roles and responsibilities within the Confidential application, as well as system functionality and capabilities.
- Trained super-users in multiple roles and responsibilities.
- Configured user access and security.
- Recorded and resolved customer issues and change requests using Remedy.
- Completed troubleshooting and resolved application problems in the test and production environment.
- Conducted break out training sessions in groups of 10-15 to rollout updated workflows and system changes.
- Provided one-on-one training to clinical staff, with additional remedial training as needed.
- Developed documentation on appropriate workflows with providers, clerical and clinical staff.
- Conducted follow up training when system updates and process changes were implemented.
Customer Care Specialist
Confidential, Lexington, KY
Responsibilities:
- Handled customer inquiries about Humana Healthcare benefits.
- Primary responsibilities included answering customer questions about billing, medical plan enrollment, and pharmacy benefits.