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Project Coordinator Resume

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Lagrange, GA

SUMMARY:

A Customer Service Professional that excels in providing a positive customer experience.

SPECIAL SKILLS:

  • Customer Service Problem Solving Communication
  • Medical Terminology Data Entry Online Research
  • HIPPA EHR/EMR
  • Technical Support

WORK EXPERIENCE:

Project Coordinator

Confidential, LaGrange, GA

Responsibilities:

  • Organize daily tasks and projects to delegate out to my team to assure the task or project is complete on time.
  • Help all team members locate any information or persons needed to complete each task on hand.
  • Escalate all issues that arise to assure there is a quick resolution.
  • Attend daily calls for status updates and new information.
  • Test each device to assure that it will function properly with Confidential .
  • Help with hardware issues that occur during Go - Live.
  • Report all finding from TDR/ADR testing to Application Analyst for a resolution.
Application Analyst

Confidential, LaGrange, GA

Responsibilities:

  • Deploy any needed hardware in preparation for the Confidential at West Georgia, WellStar. Aid in any additional task to help ensure a smooth transition from the West Georgia network and Meditech over to the WellStar network and Confidential .
  • Report any issue to the team lead and reach back out to the end user needing to be updated.
  • Help track inventory and direct the equipment that needs to be deployed. *Promoted to Project Coordinator*

Home Advisor

Confidential, Lagrange, GA

Responsibilities:

  • Processed medical, vision and dental claims for subscribers.
  • Worked with other departments to resolve enrollment issues.
  • Reconciled claims that were paid and/or were billed incorrectly.
  • Provided direction on how to locate online forms, providers and coverage verification.
  • Verified payment information for money owed to provider(s) from claims.
  • Verified provider status was is in network or out of network.
  • Verified subscriber eligibility and plan’s level of coverage.

Application Analyst

Confidential, Lexington, KY

Responsibilities:

  • Trained staff to use Confidential in physician offices across Kentucky, Iowa, and North Dakota.
  • Assisted office personnel and physicians in developing new/ improved processes and workflows to in corporate the use of Confidential in their daily routines.
  • Trained each end user on their roles and responsibilities within the Confidential application, as well as system functionality and capabilities.
  • Trained super-users in multiple roles and responsibilities.
  • Configured user access and security.
  • Recorded and resolved customer issues and change requests using Remedy.
  • Completed troubleshooting and resolved application problems in the test and production environment.
  • Conducted break out training sessions in groups of 10-15 to rollout updated workflows and system changes.
  • Provided one-on-one training to clinical staff, with additional remedial training as needed.
  • Developed documentation on appropriate workflows with providers, clerical and clinical staff.
  • Conducted follow up training when system updates and process changes were implemented.

Customer Care Specialist

Confidential, Lexington, KY

Responsibilities:

  • Handled customer inquiries about Humana Healthcare benefits.
  • Primary responsibilities included answering customer questions about billing, medical plan enrollment, and pharmacy benefits.

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