PROFESSIONAL SUMMARY:

• Over 16 Years of experience with full software life cycle projects using Waterfall, Agile and Iterative models
• Excel at interpretation of client needs to produce high levels of satisfaction on time and within budget
• 10+ yrs Insurance domain knowledge across all areas of P&C of Policy and Claims
• Strong experience on Guidewire Claim Center and Policy Center and worked on Duck Creek Suit of claims
• Hands on Experiences in Selenium Automation with BDD framework using Java, Maven, GIT, Jenkins
• Extensive experience in managing multiple testing projects in an onsite - offshore engagement, with an edge in testing web-based system, migration from legacy to web and integration of systems
• Worked as a Test Manager/ Senior System Analyst / Program Integration Test Lead / Offshore Coordinator / Automation Lead / Test Coordinator, Scrum Master and Defect Coordinator
• Possess widespread knowledge in developing, driving and implementing Test Strategy & Test Methodology for projects and service level test efforts
• Proficient in analyzing the Business, Functional requirements Specification (FRS) & Design documents to formulate Test plan and Test Cases
• Strong Experience in Estimating test effort, coordinating test schedules, Resource allocation with the overall project schedule, define entry/exit criteria, creation of evidence of test/validation approval package, creation of test summary report and manage Issues/risks/dependency
• Hands on experience in performing Functional, Non-functional, Integration, System, Regression, Exploratory, Browser compatibility, User acceptance and Mobile testing of the application in projects using Waterfall, Agile and Iterative models
• Strong Knowledge on Database testing using WinSQL & Oracle SQL Developer
• Experience in find error code through Splunk
• Extensive experience in Manual and Automated testing using Selenium, Lisa, TRAC, TestLink, Test Director, Doors and Lotus Notes
• Proficiency on Informatica Power Center and ETL Process
• Extensively used SOAP UI for Web services testing
• Experience in run batches though Cygwin and Hermes JMS

TECHNICAL SKILLS:

Test Management Tools: MTM, TFS, TestLink, Lotus Notes, DOORs, ALM

Functional Test Tools: Legacy (Mainframe), Lisa, Selenium, RFT, HP Service Manager

Defect Management Tools: Jira, TFS, Trac, Bugzilla, Rational ClearQuest

Configuration Management Tools: GIT, Maven, Rational ClearCase, Visual SourceSafe

Programming/ Scripting: JBehave, Java, Junit, VBScript, HTML, ASP, Excel Macro (VBA), Serenity Report

Mobile Testing: Perfecto Mobile

Project Management Tool: MS-Project, MS-Office Packages

Others: Win Sql. Oracle Developer, Jenkin, Cygwin, Eclipse, iMacroSplunk, NECHO, SQL, SOAP UI, CA Service Desk, Clarity, HP Service Manager, Webtrends, FileNet, Hermes JVM

PROFESSIONAL EXPERIENCE:

Confidential, Madison, Wisconsin

Program Integration Lead

Responsibilities:

• Managing the Personal & Commercial Line Co-exist project with onshore and offshore members
• Responsible for defining Test Estimation, Test Plans/Strategy, Offshore Resource allocation
• Involved in Sprint Planning, Stories selection, sprint meeting, Scrum of Scrum, Sprint Retrospective / The Three Amigos meeting from testing
• Effort estimation and project planning
• Worked on Functional Testing, FIT, System Testing & SIT
• Tested both Integrated Claim System (ICS) and Guidewire Claim Centre application for Co-existence
• Involved in both Manual and Automation execution
• Maintain the Automation Smoke Test activities using Lisa Dev/Test
• MTM is used for maintaining Test Cases, Execution and logging Defects and the web portion of the tool is maintained in TFS
• Conduct and participate in design and code reviews
• Writing Java Batch script for invoices related to medical vendor integration using Cygwin interface
• Worked on Commercial Claim through Legacy System (Mainframe application)
• Use to fetch Policy and Claim data for Medical bills by using WinSql and Oracle developer
• Using SOAP UI web service, tested ClaimService Operations and OperMart Point in time BIC database Operations
• Use to facilitate meeting with external vendors for integration of ICS & CC application, to get invoices though FTP and MQ
• Main point of contact for certain main vendors like Safelite, Audatex, Xactimate, Mitchell DP, ERS, ERAC, Data Dimension, ISO Medicare, Jopari, Synergetic, ARC
• Establish open communication channels with the development and testing teams
• Onshore-Offshore coordinating and Involved in all types of testing Metrics
• Identify the test cases required for Regression testing and Automation testing
• Involved in setting up of Integration and Acceptance Environment

Confidential, Madison, Wisconsin

QA Lead

Responsibilities:

• Review Business requirements and prepared Project Test Plan for all assigned project releases
• Prepare the Estimation and Work on the scope and size of the work effort
• Managing the Conversion project with onshore and offshore members
• Responsible for defining Test Estimation, Test Plans/Strategy, Offshore Resource allocation
• Involved in Sprint Planning, Stories selection, sprint meeting, Scrum of Scrum, Sprint Retrospective / The Three Amigos meeting from testing
• Responsible for Functional Testing, FIT, System Testing & SIT
• Working on Guidewire Claim Center and ICS
• Responsible for both Manual and Automation execution
• Involved in Test Cases review with SME’s
• Coordination with all 24 Vendors for InFlight claims conversion
• Maintain the Automation Smoke Test activities through Lisa Dev/Test
• MTM is used for maintaining Test Cases, Execution and logging Defects and the web portion of the tool is maintained in TFS
• Conduct and participate in design and code reviews
• Strong on Legacy System (Mainframe application) for Commercial Auto
• Involved in setting up of Integration and Acceptance Environment
• Involved in Active/Passive verification
• Establish open communication channels with the development and testing teams

Confidential, Bloomington, IL

QA Lead & Coordinator

Responsibilities:

• Participate in Requirement meetings with Business Analyst and Business Partners
• Involved in QA master Test Strategy and Test plan
• Plan the tests including selecting test approaches, estimating the time, effort and cost of testing, acquiring resources, defining test levels, cycles, and planning incident management.
• Used Test Management tool “TESTLINK” for developing and execute the Test Scripts and Test cases based on Agile and Waterfall SDLC methodology
• Lead the SUT team with onshore and offshore members
• Participate in Sprint Retrospective / The Three Amigos meeting from testing
• Mobile testing through Perfecto Mobile
• Conducted GUI, Functional, Integration, User Acceptance and Regression Testing and logged the defects in the defect tracking tool TRAC
• Customized TRAC tool according to my project need and worked as a Defect coordinator
• Designed Project Wiki home page with the help of HTML, which gives overall project status for management and filled with all the information needed for project
• Coordinate the Test Data and Test ID requests (Requesting Data need through HP Service Manager and approve it with the help of Sanity test)
• Identifying the Test Cases that could be Automated and capturing those Test Cases in TestLink for Regression Testing
• Conduct and participate in design and code reviews
• Setup Triage meetings and defect blitz to handle critical defects with the help of CASE Managers
• Participate in Test Environment Setup
• Managing Issues/Dependency/Risks, Testing efforts and Deliverables
• Establish open communication channels with the development and testing teams
• Onshore-Offshore coordinating
• Prepare Evidence of Test Report and Test Metrics

Confidential, Bloomington, IL

QA Lead & Coordinator

Responsibilities:

• Participate in Requirement meetings with Business Analyst and Business Partners
• Responsible for defining Test Estimation, Offshore Resource allocation
• Maintain Risk Contingency/Mitigation Plans and report project related issues/risks
• Involved in preparing Test Plans/Strategy
• Ensure Entrance/Exit criteria are achieved prior to System Test Start/Signoff
• Establish open communication channels with the development and testing teams
• Design Test Scenarios, Create and Review Test Cases, Test Execution in TESTLINK (Test Management Tool)
• Mobile testing through Perfecto Mobile
• Coordinate and plan out pre-production, sanity and release testing
• In charge of ProPlus (external application) to receive and send data for UAX, it has separate Test cases
• Defect coordinator using TRAC
• Participate in Change Request/RCN Impact Assessment & Test Environment Setup
• Coordinate the Test Data and Test ID requests and participate in Test Environment Setup
• Onshore-Offshore coordinating, was handing 20 resources at offshore
• Setup triage meetings and defect blitz to handle critical defects
• Worked as a Test Lead in UAX service umbrella for multiple releases
• Prepare Evidence of Test Report and Test Metrics
• Design UAT scenarios; perform UAT execution & Defect Tracking

Confidential, Bloomington, IL

QA Lead & Associate Manage

Responsibilities:

• Understanding of Business Requirements and Specifications
• Responsible for Test Planning, Resource allocation, Onsite - Offshore coordination & Task delivery
• Performed Integration testing, System testing, Functionality Testing and Regression testing using Test Management tool called DOORs
• Design and worked on Worked on LotusNotes (Defect Management)
• Preparation of Test Scenarios, Data guidelines
• Duck Creek is used for ELR application which helps to create claims in FNOL
• Preparation of Traceability Matrix
• Prepare & Present Weekly Status Report to Test Leadership
• Prepare Evidence of Test Report and Test Metrics
• Experience in establishing QA Procedures / Standards to meet QA, documenting the Testing Procedures and Test Cases to meet the Testing Cycle
• Perform User Acceptance Testing
• In charge of Receive claim IIC and Mobile application
• Review project status reports during each operational phase
• Identifying the training needs and execute the same for the project
• Resource management
• Implementation of continuous improvement process for the delivery unit
• Preparation and validation of various reports/metrics pertaining to the project
• Track project risks and highlight the same to the top management.
• Communications with the client team
• Setting up process for smooth delivery of projects
• Conduct weekly status meetings to ensure that the project is on track
• Address the issues / concerns raised by the team members
• Preparation and validation of status reports that is submitted to the senior management and client
• Understanding of Business Requirements and specifications