SUMMARY:

• Collaborative, enthusiastic, process and results - oriented professional with 15+ years of experience in software development and implementation as a project manager / business analyst / consultant in a variety of industries, including: health care, education, financial services, retail operations, Web technology, Internet marketing, non-profit, telecommunications, and small business.
• Experienced in Software Development Life Cycle (SDLC) and successful adoption of Waterfall, Agile, and Scrum methodologies.
• Experienced in external client facing roles to implement web based solutions.
• Demonstrated ability to manage the implementation of new and/or modified software, business processes, and PMO practices.
• Experienced in managing both SaaS and custom developed projects.
• Certification in Project Management.
• Led the design and implementation of a query tool allowing claims team to access current and historical data from data warehouse increases claims inquiry response time by 90%.
• Managed project to provide a cost of care calculator tool to the Coventry Individual Health Plans websites in order to comply with the state Health Insurance Exchanges for Health Care Reform.
• Led project team in the development and implementation of a global ordering financial tool to streamline costs and achieve $6M+ in savings.
• Increased user satisfaction to 98% in <1 year by leading the design and implementation of a new web-based Provider-Site Assessment tool.
• Negotiated project related contracts between AT&T and IBM resulting in $500K+ in cost savings.
• Reduced costs by $1M annually by automating multiple billing and data entry processes.

PROFESSIONAL EXPERIENCE:

Confidential, Naperville, IL

Senior Project Manager

Responsibilities:

• Collaborate with senior level executives and stakeholders to define project scope and deliverables for the implementation of Confidential ’s proprietary Prowess software.
• Manage project requirements, milestones, and deliverables.
• Maintain and manage project timeline and budget.
• Coordinate with internal teams on client configuration and implementation

Confidential, Chicago, IL

Senior Project Manager / Senior Business Analyst

Responsibilities:

• Provided knowledge and leadership in project management to develop a PMO structure and related re-usable templates to establish best-practice methodologies.
• Collaborated with Operations teams in the analysis and documentation of Medicaid business processes.
• Collaborated with senior level executives and stakeholders to define project scope and deliverables for the implementation of new applications in support of Medicaid LTSS, Claims and Provider Services teams.
• Managed project team to ensure the project deliverables were met.
• Created relevant documentation, including project plan, BRD, user stories, wireframe mockups, functional specifications, and process flow diagrams for custom development and enhanced applications.
• Managed weekly status reports, change control, defects, issues log, product backlog and release schedule.

Confidential, Warrenville, IL

Senior Business Analyst

Responsibilities:

• Partnered with the product manager and university stakeholders to define business requirements of new universities coming to the Confidential Global platform.
• Collaborated with project team for review of university website enhancements and Salesforce integration.
• Documented business and functional requirements, including user stories, workflows, and design specifications for custom development solutions.

Confidential, Oak Brook, IL

Senior Project Manager / Senior Business Analyst

Responsibilities:

• Partnered with the PMO VP and CTO to build and implement the Project Management Office.
• Collaborated with senior level executives and stakeholders to define project scope and deliverables in support of business objectives for new online account registration and investment applications.
• Led the analysis for data mapping and back end processing needs for an API between external partner and MTC in support of the new account registration application.
• Defined and documented business and functional requirements, process flow diagrams, design specifications, wireframe mockups, use and test cases in support of new and enhanced applications.
• Managed project team (internal and external) to ensure the project deliverables were met.
• Developed reference documentation and delivered end user training related to new products.

Confidential, Downers Grove, IL

Senior Business Analyst / Project Manager

Responsibilities:

• Collaborated with stakeholders to understand business objectives to manage and prioritize the product backlog for Coventry’s Medicare Broker portal.
• Defined and documented detailed business and functional requirements, workflows, designs, wireframe mockups, and use cases pertaining to Coventry's public websites and Medicare web portals.
• Managed project team to ensure timelines and project deliverables were met for each product release.
• Worked with internal business groups reviewing, analyzing, and evaluating business processes, business systems and user needs to achieve process and change improvements that enhanced operational efficiencies of the Medicare Broker Portal.
• Performed QA and led User Acceptance testing efforts to ensure deliverables were met.
• Developed and delivered project related presentations and status to Senior and Executive Management.
• Managed product backlog and release schedule.

Confidential, Houston, TX

Consultant; Project Manager / Account Manager

Responsibilities:

• Performed lead prospecting and sales calls in order to develop SOW and client proposals.
• Interfaced with external clients in creating lead generating websites utilizing inbound marketing methods.
• Defined and documented requirements, created wire-frames and initial designs for client websites.
• Managed project teams comprised of designers, copywriters, and developers.
• Provided training on HubSpot Content Management System (CMS) and inbound marketing techniques.

Confidential, Oak Brook, IL

Senior Business Analyst

Responsibilities:

• Facilitated software review discussions with member-based organizations to define business requirements, providing recommendations in utilizing Confidential Association Management Software.
• Analyzed clients business needs translating requirements into functional specifications for custom development solutions.

Confidential, Addison, IL

Manager of Business Development / Project Management - Senior Executive

Responsibilities:

• Collaborated with regional VP’s and Directors to improve business process and customer relations.
• Facilitated discussions with senior executives, sales organization, and account management teams to analyze current processes and present recommendations to improve client satisfaction.

Confidential, Northbrook, IL

Consultant; Business Analyst / Project Manager

Responsibilities:

• Led the design and implementation of a new customer-facing, Web-based application as an addition to the existing suite of Health Care Facilities Order Fulfillment Solutions.
• Created business requirements and functional specifications document, including, designs and wireframes, process flows, data requirements and dependencies.
• Facilitated requirements and design review sessions to identify technology and business solutions.
• Collaborated with project team members to execute the use cases, and test planning.