PROFESSIONAL EXPERIENCE:

Project Manager

Confidential, Charlotte, NC

Responsibilities:

• Permanent Project Manager for Enterprise SAN Storage Design and Build Team
• Assumed PM duties of ongoing large and small projects, including a multi - million dollar project to refresh SAN Fabric for End of Service Life devices.
• Represented team changes and projects to enterprise wide audience, including management and other affected technical teams
• Created and maintained team Sharepoint site to organize and centralize ongoing projects that could be viewed by entire company. Included the organization of project documents, an ongoing project list and schedule of all activities.

Project Manager

Confidential, Jacksonville, FL

Responsibilities:

• Contracted to provide support for a Windows 2003 to Windows 2008 Branch Server Upgrade project.
• Original scope was for a 4-6 month timeline with a high likelihood of missing original deadline. Worked with all project to staff to achieve an accelerated, end-of-year deadline. This shortened the scope to 2.5 months.
• Recognized that project lacked post migration and QA tasks to ensure servers were returned to production at 100% functionality. Worked with full time support staff to develop post migration plans, successfully implemented and performed said plans.
• Provided supervision to project Systems Administrators during nightly upgrade operations.
• Additional duties include, scheduling resources, performing pre-migration quality checks, and assisting with operational systems support of servers.

Project IT Field Lead

Confidential, Jacksonville, FL

Responsibilities:

• Network, Server, Telecom setup of new Jacksonville, FL market office.
• Onsite and remote support of Jacksonville, FL and Charlotte, NC market offices.
• Administration of Windows 2012 File and Print Servers
• Managing inventory and procurement of all IT related inventory.
• Break/Fix support of local project personnel.
• Additional duties included managing printers, facilities and security, as necessary.

Director of Information Technology

Confidential, Jacksonville, FL

Responsibilities:

• Initial assessment of IT Infrastructure, including; Research of hardware health and warranties, Licensing audit, network and security risks, and Domain and software analysis.
• Established vendor relationships for Hardware and Software Purchases, Managed Print Services, and Co-location services.
• After an extensive cost-benefit analysis, successfully persuaded the company president to move from an on-premises email solution to a hosted solution. Successfully managed the project to the hosted email solution with no user downtime.
• Provide day-to-day IT management, including; budgeting, purchasing, decision making for all IT issues, handling of sensitive issues and employee management.

Lead Systems Engineer

Confidential, Jacksonville, FL

Responsibilities:

• Planned the Implementation and Migration from Exchange 2003 to Exchange 2007
• Technical Lead for Project to Implement Email Archiving solution, including; Product and Vendor review and selection, requirements planning, architectural planning and implementation.
• Support Engineer of 40,000 Mailbox Domestic Exchange 2007 Environment and Lead Engineer and Support for 1200 Mailbox Enterprise Exchange 2007 Environment

Senior Systems Engineer

Confidential, Jacksonville, FL

Responsibilities:

• Administrator of Exchange 2003 Environment for over 6,000 users
• Staged migration to new domain for all mailboxes following merger
• Administration of Barracuda Spam and Virus Firewall
• Installation and Administration of Hitachi SAN

Senior Network Engineer

Confidential, Jacksonville, FL

Responsibilities:

• Promoted to Managed Services, dedicated support to Confidential Premier Clients
• Systems administration for over 300 different client networks
• Emergency support for small to medium businesses experiencing system outages
• Top Earner, 2nd Quarter, 2007
• Implementation of Windows 2003 Domain from 70+ node Peer-to-Peer network
• Planned system wide migration from Novell Groupwise to Microsoft Exchange 2003
• Planned and implemented a Novell Netware to Windows 2003 Domain migration
• Recovered a Windows Domain after a complete hard drive failure
• Configuration of EMC SAN using iSCSI

Windows Systems Engineer

Confidential, Brunswick, GA

Responsibilities:

• Support of over 100 Windows 2000 and Windows 2003 Servers
• Senior Support Engineer for Exchange Server 2003 Clustered Environment
• Setup and maintained full lab domain for OS and application testing
• Testing and installation of all Microsoft patches and updates
• Updated all technical documentation in accordance with government contracts
• Planned and implemented upgrade of Domain Controllers to new hardware

Systems Administrator

Confidential, Jacksonville, FL

Responsibilities:

• Member of Messaging Team supporting over 10,000 users
• Liaison to Legal team supporting the defense of a business critical lawsuit
• Project member for implementation of KVS Email Archiving system
• Administration of Tumbleweed Email Firewall
• Daily administration of environment, including; setups, troubleshooting various problems, daily tasks to ensure health of exchange environment, backups, virus prevention and on-call rotation

Technical Specialist

Confidential, Orange Park, FL

Responsibilities:

• Systems Administration, including; support of Windows 2000 and Windows NT servers, network support, backups, Active Directory.
• Projects included; Network cable clean up, permissions clean up in Active Directory and NT User Manager, Upgrade of critical servers to Windows 2000 Server.
• Implementation of IVR Solution
• Configuration of Cisco Routers
• Administration of Nortel Phone System
• Implementation of Ghost Imaging Server

Systems Administrator

Confidential, Jacksonville, FL

Responsibilities:

• Member of Microsoft Exchange 2000 migration project.
• Solved problems encountered by users as a result of the migration and provided desktop support
• Hardware and software support for servers and desktops, printer support, security administrator, phone and voicemail administrator

Desktop Support Technician

Confidential, Jacksonville, FL

Responsibilities:

• Project member to upgrade all desktop PC’s to Windows 2000
• Administration of RIS Servers and desktop images
• Evaluation and Implementation of software to scan remote PC’s to report installed applications and user variables