SUMMARY:

• A Certified Project Manager with expertise managing large - scale and small integrated projects. Abilities include managing multiple priorities and cross-departmental and global projects. Extensive Service, Sales Support and Product/Program Management experience. Primary focus on building strong customer relationships, managing business partner’s and account team’s expectations, delivering high quality work on time and within budget. Areas of core competencies include:

• IT infrastructure and software upgrade Projects
• PMP, DMAIC, AWE and SDLC Methodologies
• Waterfall, Agile SCRUM Processes
• Request For Proposal Process (RFP)
• Cloud, SQL, .NET, Oracle, XML, Java and Mainframe environments
• Cost Benefit Analysis/Financial Tracking
• Change Management and Project Governance
• Mortgage Servicing Package (MSP)
• Cyber Security Projects
• HAMP, LAMP, PRISM, PPRT, EPPM, PPM
• Call Center Implementation
• Telecommunication System Implementations
• Gathered and documented requirements
• Issues Tracking and Resolution/Risk Mitigation
• Relationship Building/Project Status Reporting

PROFESSIONAL EXPERIENCE:

Confidential, Richardson, Texas

Sr. Project Manager (Consultant)

• Conducted end-to-end project management on AT&T Software Delivery and Engineering Group initiatives with primary focus on LTE (Long Term Evolution).
• Deployed AT&T Integrated Cloud (AIC) compact capacity in the current client DNS Resolver and enable the AIC and Network Virtual Platform (NVP) capacity to be shared by the client DNS application to support DNS growth and their capacity requirements.
• Directed cross functional teams to complete project within allotted timeline and budget.
• Used the Agile Process to implement the DNS Resolver & NTP Migration (Uverse/MIS) to AIC target Architecture Project ($1M).
• Developed and executed detail work plans, estimates, status reports, project tracking and analysis.
• Identified and gathered requirements with the client, vendors and all stakeholders.
• Developed the Delivery Plan as well as identified resources and managed the activities of the project team which resulted in successful deployment February 2017.
• Tracked and monitored the project financials, requesting additional funding as required through the Change Request Process.
• Worked with external vendor and internal stakeholders to champion project across the entire AT&T SD&E organization.
• Captured issues/risks and drove mitigation plans to acceptable solutions.
• Responsible for significant company-wide initiative, with large budget and sizeable staff, focused on meeting project commitments, including communication with project sponsors, vendors, stakeholders and executive leadership.

Confidential, Plano, Texas

Sr. Project Manager (Consultant)

• Used the Waterfall Process and PPM tool to manage the global Enhance Secure Email Protection Project ($1.5M) to implement advance features on the Cisco IronPort Services to protect against email cyber security threats.
• Gathered and documented the requirements.
• Partnered with Microsoft to test Azure Rights Management Services (RMS) and Azure Active Directory Synchronization Services (AAD Sync) ($208K) to provide Data Loss Protection (DLP) and Email Message Encryption.
• Managed the Distributed Denial of Service Mitigation Project implementation ($570K) to protect against DDoS attacks.
• Created the Global Email Standards Process and Procedures Document highlighting the global changes to Confidential .
• Participated in governance stage gate meetings, and reported weekly to all project stakeholders.
• Created and maintained the SharePoint central repositories and PPM tool for project information and status.

Confidential, Addison, Texas

IT Project Manager (Contractor)

• Managed post production break-fixes for Base and Telephone Consumer Protection Act (TCPA)/PEGA defects.
• Using the Accelerated Work Effort (AWE) Process implemented several Base and Maintenance post production break-fixes into production.
• Supported the Consumer Financial Protection Bureau (CFPB) implementation release.

Confidential, Addison, Texas

Technical Project Manager (Contractor)

• Using the SDLC and modified Agile SCRUM Processes project managed Phase I of the Fraud Case Management 3.0 System prior to the expiration of the Vendor’s Statement of Work ($2M) in November, 2012.
• Confidential put project on hold to negotiate new vendor’s contract for Phase II of the Fraud Case Management 3.0.
• Using the SDLC and Waterfall Processes managed the File Transfer Portal 3.0 ($300K) and Home Counselor Online 9.5 ($270K) projects.

Confidential, Plano, Texas

Service Delivery Manager (Contractor)

• Successfully matrix managed the implementation of the Cell Phone Scrub Agile Project and met the accelerated short deadline schedule. This project was an interim phase to the Telephone Consumer Protection Act Project (TCPA) and it helped prevent Confidential from having to pay compliance penalties up to $1500 per call.
• Assisted the TDM with the project management and August, 2012 implementation of the TCPA Project ($1M).
• Supported the SimD Program Expansion FHA HAMP July, 2012 software release which delivered on time and within budget.

Confidential, Coppell, Texas

IT Project Manager

• Using the SDLC and Waterfall Processes, successfully matrix managed the Aspect Unified IP Call Center Systems cutover implementation projects ($4M) in Coppell, Texas and Jacksonville, Florida (Disaster Recovery System).
• Led the project to migrate the Avaya Call Management System from Irvine, California to Coppell, Texas ($4.5K).
• Successfully installed the CogentQC.Net software reporting application ($150K) for the Quality Control Department.
• Implemented the Secure Email Solution Project (124K) with and ROI of 15 months ($600K/per year savings thereafter).

Confidential, Dallas, Texas

Technical Sales Project Manager Southwest Area

• Implemented the new Request for Proposal (RFP) Process which contributed to Southwest Area exceeding 2007 and 2008 sales revenue objectives by 25%+ growth ($110M).
• Event planned Confidential /partners, AirDefense and Trustwave, PCI Compliance Wired/Wireless Network Security Dinner, which contributed to winning the Safety Kleen account ($1.6M).
• Managed four Customer/Partner Technical Forums with a ($12K) budget (Houston, Texas, Dallas, Texas, St. Louis, Missouri and Baton Rouge, Louisiana).
• Troubleshot customer/partner issues to resolution, leveraged best practices and mitigated program risk to ensure timely completion of milestones stay within budget costs, and maintained CSAT/PSAT for major accounts (e.g. Tyson Foods, JCPenney, and Sysco Foods).
• Supported 14 Account Managers and 12 Sales Engineers.

Confidential, Richardson, Texas

Sr. Wireless CDMA Technology Introduction Leader

• Using the SDLC end-to-end process managed new product introduction and service readiness activities from concept to market deployment for Wireless CDMA product releases and services.
• Generated over $10M per year in revenue delivering Wireless CDMA Projects on time and within budget (Base Station Controller Router (CBRS), Operation, Administration, and Maintenance platform (CNM) and Packet Data Product (Packet MSC).
• Matrix managed and tracked to completion all project plans and validation strategies across Customer Operation Teams to ensure global readiness of new products and services.
• Leveraged lessons learned and mitigated program risks to ensure timely completion of milestones to stay within budget costs.

• Introduction to Agile Methods, Confidential, 2014

COMPUTER SKILLS: Microsoft office suite, SharePoint, MS Project, PRISM, PPRT, EPPM, PPM and Nexus