SUMMARY:

• Experience managing PMO deliverables on global large - scale change and delivery programs.
• Project Management experience for more than thirteen years, and eight years’ experience in both infrastructure and application fields.
• Five years experience managing complex ERP projects in a mid-market environment. Managed Agile Collaborative Plan View Enterprise methodology with Product Owners, Scrum Masters and Development Managers, Developers and Resource Managers to ensure efficiency, productivity and adapt to change. Managed ITIL best practices for IT service management outlining each phase of the service lifecycle: Service Strategy, Service Design, Service Transition, Service Operation and Continued Service Improvement.
• Responsible for managing infrastructure-based engagements including data center consolidation, network transformation, server migrations, end user application deployments and others.
• Managed clients from airline, health, auto and property insurance, healthcare and banking industry.
• Managed implementation of Business Intelligence tools, trends, and applications with emphasis in financial services industry.
• Some of these tools are OLTP, ETL, OLAP, MDX and BI Report.
• Experience in collaborating directly with Client Managers, Market Leaders, Relationship Managers, centers of excellence ( Confidential ) to provide strategic input on Client proposals. Includes management of Request for Proposal (RFP) and vendor contracts negotiations with SLAs.
• Plan, coordinate, and direct work activities associated with proposals, contract negotiation, and administration, development, production and support of programs as assigned.
• Leads and executes building the Change Management infrastructure and executing Change Management activities, driving IT projects towards high levels of user engagement and adoption as part of Organizational Change Management (OCM). Includes assistance and support subordinate Change resources in project delivery. Interfaces and communicates with all levels of client project resources and stakeholders. Manage change in an organization while minimizing costs and associated risk factors with thorough understanding operations of the company managing the steps required to make the improvements.

EMPLOYMENT HISTORY:

Infrastructure Project Manager/Release Manager

Confidential, Madison, WI

Responsibilities:

• Managed Cyber Security strategic initiatives pertaining to firewalls, data leakage protection systems, patching, encryption and vulnerability scanning, and vendor risk management from initiation to implementation. Review violation reports and investigates security exceptions. Provide support to the business/IT staff regarding security related projects and issues.
• Responsible for the deployment of all desktops, laptops, virtual desktops and other client facing devices within scope for Windows 10 / Office 365 Deployment Project. Interfaced with all client businesses to validate client service requirements prior to mass rollout. Worked directly with all departments and locations to schedule and execute all migration project activities. Supported planning and tracking of deployment inventory in the company’s IT Asset and Configuration Management System.
• Managed Cloud implementation with Vendor creating a detailed plan for the data migration ensuring proper migration with importance to security of data. Involved migrating old “legacy applications” to a Cloud based infrastructure. Conducted assessments to determine application’s readiness for the Cloud before implementation.
• Managed Development Managers, Test Managers, IT Ops and PMO on a daily basis. Provide reporting as well as meeting updates to Senior IT Management as well as business management. Coordinate scheduling, management of releases across the enterprise for multiple applications across various portfolios. Provide tools and services to help product management and project teams manage and deploy releases into production. Includes application updates, operating system patches, security improvements, hardware upgrades, Projects and Programs.

Scrum Master/Infrastructure Project Manager - PMO

Confidential, Northbrook, IL

Responsibilities:

• Responsibilities include the development and maintenance of an integrated project management plan to program and coordinate activities across work streams and stakeholders. Provide leadership status and strategy briefings including plans, progress, impediments, risks and potential mitigation strategies.
• Develop a program dashboard to establish an executive level view into the status across the portfolio of reconciliation and customers. Provide logical structuring, storyboarding, executive communications and familiarity with Financial Statements/Reporting.
• Managed implementation of RedHat OpenStack Platform deliver a scalable and secure foundation to build an open private cloud. Services provided by Linux gave access to hardware resources and third-party integration with existing or new systems to provide a system-wide performance, scalability, and security for guest applications running in virtual environments.
• Knowledge of Agile approaches: XP, Kanban, Crustal, FDD, etc.
• Experience in User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, and Automated Testing. Thorough experience in applying a wide variety of well-documented patterns and techniques for filling in intentional gaps left in the Scrum approach. Facilitate daily scrum, sprint planning, sprint demo and retrospective meetings.

Infrastructure Project Manager

Confidential, Merrill, WI

Responsibilities:

• Managed migration of both internal and externally hosted applications to the Cloud utilizing newer cloud hosting technologies. Experience with IT components of projects as integration, conversion/migrations and decommissioning solutions. Led internal planning and implementation for migration of the company’s primary data center, in coordination with IT Leadership Team and third-party service provider.
• Managed resources within the Call Center in implementing redCloud’s IVR system which integrates with the database and the phone system. Worked closely with technology teams to ensure that requirements are understood, properly implemented and validated.
• Responsible for managing implementation of data warehouse components, enhanced designs and expanded solutions for tracks by integrating the changes in the existing data warehouse and deploying the newer, better solutions to the business users. Managed activities and tasks according to specification, making sure they are accepted according to the success metrics established and deployed synchronously. As the tracks are deployed, after they are tested and ready, managed the application layer roll out.
• Managed and deployed security-related initiatives. Some of these initiatives were Identify Management, Encryption, Vendor/Supplier Contract Security Assessment, Password Reset format and filters for internal users. Broad experience in Identity and Access management products such as Oracle Identify Manager, SailPoint, Site Minder, Okta and Quest One.
• Managed cloud migration of applications and databases on AWS platform managing the project end-to-end under the organization’s program governance. From discovery and design, environment build-out, migration execution/orchestration and data synchronization, a smooth migration was completed setting up the business to accelerate and optimize cloud adoption, including DevOps automation.

Infrastructure Project Manager/Scrum Master

Confidential, Greensboro, North Carolina

Responsibilities:

• Develop, implement and maintain a stable incident management process using ITIL's best practices such as Remedy Incident and Problem Management providing a comprehensive visibility into the vital connections between IT infrastructure and business services. Result reduces the number of incidents handled, improve resolution times and prevent future incidents. As incidents are resolved, a comprehensive training and out-of-the-box ITIL best practices are introduced.
• Developed, implemented and maintained a stable incident management process using ITIL’s best practices such as Remedy Incident and Problem Management providing a comprehensive visibility into the vital connections between IT infrastructure and business services. Conducted financial analysis to determined impact of all proposed fee schedule changes for senior management review.
• Implement and deliver software implementation projects working with project team members, project managers and partner consulting teams. Projects are delivered and implemented through the different phases Requirements: Design, Software Configuration, Integration, Testing and Production Go-Live.
• Managed release and deployment of projects ensuring integrity of ITIL process making sure the correct components are released. Includes planning, scheduling and controlling movement of releases through test and live environment. Focused on management of Service Asset and Configuration Management (SACM), making sure there is proper control of these assets. Control of assets include configuration and how they were configured, and accuracy with reliable information when and where these assets are needed.

Infrastructure Project Manager/Release Manager

Confidential, Mount Laurel, NJ

Responsibilities:

• Responsible for providing cost effective solutions that are scalable, efficient and secure while ensuring adherence to industry accepted coding standards.
• Assesses standards for application development and defines best in class development standards, methodologies and policies to address the rapidly growing business requirements and environment complexity while managing security risk.
• Managed Data Center migration from planning to implementation. This involves identifying purpose of each application, specifically business applications. Other aspects considered were allowed downtime for the applications, power, specifications and owners of each application. Servers, network, storage, operating system requirements, power specifications and connectivity (cabling) are looked into for a successful implementation.
• Refresh PC and AD environment delivering new PCs and laptops utilizing Windows 7, Office 2007 and Confidential . Global restructure of Active Directory instances into an organized global structure. Initiate meetings with application support resource, application teams and Rollout Project Manager to discuss issues on non-compliance.
• Managed support and ensure availability of vital corporate applications including ERP and CRM systems. Negotiated and provided project documentation to the project sponsor and involved stakeholders. Recognized organizational limitations and uses corporate culture and resources to eliminate barriers when possible. Resulted in a good business relationship with the client.
• Managed large strategic large deployments for web-based customer working with Cisco. Engaged multiple vendors and cross multiple functions, including multiple locations or Regions. Involves network communication infrastructure and systems; engaged with engineers on specifications and detailed schematics for network architecture; involved in hardware and software selection, and implementation techniques and tools for the most efficient solution to meet business needs including present and future capacity requirements.

Project Manager/Transition Manager

Confidential

Responsibilities:

• Worked with MS System Center 2012 and PowerShell scripting with knowledge and experience in SCCM operations.
• Manage installs, upgrades and patches operating systems and complex software packages using SCCM for Microsoft Office 365.
• Schedule SCCM installations and upgrades in accordance with established IT policies and procedures.
• Manage and provide support in conducting routine software audits of Microsoft based servers to ensure compliance with established standards, policies, and configuration guidelines.
• Manage a large scale Microsoft Exchange to Office365 migration. Includes overseeing an enterprise-wide migration of 8,000 end-user accounts from Microsoft Office 2007 to Microsoft Office 365.

Infrastructure Project Manager/Transition Manager

Confidential

Responsibilities:

• Manage Transition Planning for IT outsourcing go through Knowledge Acquisition Phases (KAP) and Checkpoints for Client sign-off. Transition includes Network, Database, Service Desk, End User Computing, AS400 and other critical applications.
• Managed resources who support company’s network infrastructure, internal and external communication systems and provide desktop support. Collaborate with internal project managers to outline client requirements, represent client interests, help prioritize delivery efforts, and ensure excellence in output.

Project Manager-Infrastructure & Application Development

Confidential

Responsibilities:

• Manage and deliver infrastructure projects through the full project life cycle adding value to the business and delivering measurable positive outcomes.
• Managed 5,800 PC Windows 7 refresh which includes build, software installation, wiping out data from old equipment, data transfers and testing. Completes all required documentation of installation including a quality assurance sheet to ensure accurate billing with respect to warranty contract, proper processing of defective products and timely vendor returns and reimbursements.
• Manage cross-divisional projects requiring the management of project teams typically numbering up to 15 people involving internal and external users and suppliers.
• Manage LAN/WAN and Contact Center infrastructure projects to completion. Scope and plan project activities across the technical group. Drive Global infrastructure projects across a range of disparate teams. Developed WAN optimization strategies with selected vendor.

Project Manager/ Data Warehouse Manager

Confidential, Englewood, CO

Responsibilities:

• Managed data warehouse projects using a database project plan related to data, technology and application layer tracks. Synchronized activities with technical and business decision makers and other resources by designing, developing systems and software using the Lifecycle Management Method. Milestones are aligned and synchronized with both hardware and applications, and successfully implemented the Database Lifecycle Methodology.
• Manage end user computing Knowledge Acquisition planning phase involving scope of work, gathering data from due diligence document, creating transition plans, staffing, project plan, and creation of procedure manuals and technical documents for client.
• Recommend solution to provide remote desktop from off shore and standardize procedures and processes for all hospitals and clinics.
• Responsible for coordinating rebadging client employees to effectively continue client ongoing process and make changes as part of the solution.

Deployment and Budget/Issues Project Manager

Confidential, Franklin, WI

Responsibilities:

• Managed and provided support in conducting routine software audits of Microsoft based servers to ensure compliance with established standards, policies, and configuration guidelines. Managed Windows 7 rollout for 7,800 laptops and PCs in 320 U.S. sites and 3,200 laptops in Canada, Germany and Mexico. Involves managing and planning schedule of delivery of new laptops to users by technicians and decommissioning of equipment.
• Manage identification of key & critical business applications together with the creation of migration test plans to assist the business subject matter experts (SMEs) to validate their applications on the Windows 7 platform.
• Creation of a risk based Rollout order from lowest risk to highest risk. Example of low risk applications are Microsoft applications and high risk applications are proprietary applications.
• Maintain project financials which include forecasts and management of current finances within the scope of the project.