SUMMARY:

Solution - drive and technical-minded equipped with 9 years of IT experience. Hands-on, dedicated System Administrator professional with over 5 years of experience in Senior IT and Leadership. Adaptable and a quick learner, that can work well individually or in a team environment. Strong knowledge with Microsoft technologies, network systems,, including regular infrastructure design and maintenance, wireless communications, windows systems, local and mobile environments. Managed and trained IT staff along with continuous end user training on software and desktop systems. Scheduled, coordinated and deployed projects, utilizing excellent written and verbal communications skills.

AREAS OF EXPERTISE:

• Systems / Network Administrator
• SCCM/ManageEngine
• LAN/WAN/VLAN/ VPN
• SharePoint Design/Administrator
• Windows Server Administrator
• System Infrastructure Administrator
• Skype for Business 2015
• DNS/DHCP/SMTP/ TCP/IP
• Windows Server 2003/2008/2010/2012 R2
• RFP / SOW / Vendor Management
• Microsoft Exchange
• OSI Model
• Alert Monitoring
• Active Directory
• Asset Inventory
• Citrix / RDS
• Telephony: VOIP, Analog
• Microsoft Applications
• Powershell/Scripting
• Hardware platforms Dell and HP
• SQL Server
• Storage Area Network (SAN)
• Project Management
• Disaster Recovery Planning
• Data Management Systems
• Windows OS XP, Vista, 7, 10
• Aptean ERP (Ross) Software
• Security Camera/ Badge System
• GPO
• System Security
• Office365
• VMware /vSphere/ EXSI/ HyperV

PROFESSIONAL EXPERIENCE:

Confidential, San Antonio, TX

Sr. Information Systems Administrator - Project Manager

Responsibilities:

• Manage day-to-day IT operations of Windows, for 25 US sites
• Server and Network Admin
• Administer ADP equipment
• Administer DNS, DCHP, TCPIP, Static IP, and POTS lines for all San Antonio and Austin sites
• Install, configure, update, monitor, support and maintain site specific infrastructure and RDS hypervisors
• Maintained wireless infrastructure including WLAN, WWAN, point-to-point, point-to-multipoint, and cellular connectivity
• Dell/SonicWALL SOHO SMB administration, documentation and updating diagrams for network changes
• Install, configure and deploy Intellinet switches
• Level-3 technical support/administration for 250+ users over 25 locations
• Administered Vip re antivirus, Google Apps, Office365
• Implement Teamviewer host and ITbrain for remote support and alert monitoring
• Implement CDW, Zones and Dell vendors for invoice tracking and accurate budgeting
• Administered T1 and Fiber lines from ISP to ensure optimal performance and accommodate future growth
• Designed and presented VOIP implementation for sites with reoccurring issues do to old phone system
• Developed a knowledge base for quick solutions to known issues
• Design, develop and implement Spiceworks ticket system for requests-incident management
• Design, develop and implement new computer policies
• Design, develop and implement local group policies for business center computers
• Design, develop and implement public drive access and organization of documents
• Design, develop and implement office and guest wifi using Ubiquiti hardware and software
• Design, develop and implement a structured inventory list using Spiceworks features for cost savings
• Designed, develop and implemented structural naming convention for all assets
• Migrated all tablets to Apple iPads, used DEP with Verizon and JamF for patch and application deployment
• Assisted with design and implement a more efficient video cameras system (Avigilon)
• Assisted in repairs and replacement to all gate and door security systems
• Configure and setup financial check scanners
• Provided daily network patching, firmware updates, security reviews, vulnerability assessment
• Worked with low-voltage datacom infrastructure cabling: CAT5, CAT6, Fiber and CAT3 analog telco
• Train and support end-users with RealPage leasing software
• Train and implement software company wide (HappyCo, Innovative Software 360, Knock Rentals)
• Train and support end-users on policy and procedures to be efficient at their position
• Client lifecycle management and patching/updates
• Regulate/Validate systems management

Project Management

Responsibilities:

• Project Management of small to large scale projects - purchasing, server builds/setup, manage surveillance servers, enclose infrastructure, rollout new equipment for every site
• Created Scope of Work and Requests for Proposals (RFP's)
• Provided support and direction to Vendors and internal staff involved in projects
• Reviewed requirements for Special Projects and Manage Vendors from RFPS to Completion of Projections
• Oversaw implementation of new Software release to 25+ Branch Location with over 250 internal users
• Lead2Lease was the software we released in order to improve sales

Confidential, Freeport, TX

Sr Windows Systems Admin / IT Manager/ Project Manager

Responsibilities:

• Managed IT department, capital projects, contractors, networks, client/server systems, desktop application software, online software, peripheral devices and financial budgeting for primary and subsidiary company
• Project Management of small to large scale projects - purchasing, server builds/setups, manage surveillance servers, configuring network ring for redundancy
• Racked/cabled hundreds of servers, plan and implement server upgrades and maintenance: Windows Server 2008/2012
• Administered, configured, and maintained the Progress to SQL data replication processes
• Administered and maintained Exchange Server 2008
• Administered and maintained DNS, DHCP, VPN, Static IP’s, T1, and POTS lines
• Administered and maintained ADP software and equipment
• Network monitor using ManageEngine software Ops manager
• Consulted with global network admin to setup VMware servers and configure Nortel switches
• Maintained and monitored Dell SonicWALL
• Maintained and provided development for all external ERP add-ons
• Maintained and monitored software and devices using SCCM
• Designed, developed and implemented active directory GPO’s
• Designed, developed, and implemented programming for warehouse barcode scanners
• Designed, developed, and implemented interface to ServiceNow software
• Designed, developed, and implemented system software utilities for application maintenance
• Designed, developed, and implemented many other software programs and system reports as required
• Provided application support - solved application problems and performed data fixes as needed
• Provided application administration (user management, menu system, printer setup)
• Provided technical support and innovative ideas for better efficiency to C-level executives
• Consulted with users, management, vendors, and technicians to implement computing needs and system requirements.
• Directed daily operations of department, analyzing workflow, establishing priorities, developing standards and setting deadlines.
• Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery.
• Created and manage KB articles for end-user training
• Supported software and telephones (analog, digital and IP base) for both primary and subsidiary companies.
• Managed WSUS (Windows System Update Services)
• Provided development for ROSS application (GEMBASE language on Oracle 9 database)
• Debugged and resolved system support issues
• Developed new projects as required
• Administered all ERP databases (v10 Progress)
• Installed Progress and setup/administered the server environment
• Added/modified database schema as required
• Managed daily backup processes
• Performed performance analysis and tuning for databases
• Performed full database dump and load with storage area reorganization
• Provided database fixes and problem resolution on demand
• Provided monthly maintenance on all system servers and databases
• Upgraded database versions as part of ERP upgrade (Progress v9 to Progress v10)
• Migrated ERP system to new servers and environment in new datacenter

Project Management

Responsibilities:

• Project Management of small to large scale projects - purchasing, server builds/setup, manage surveillance servers, enclose infrastructure, rollout new equipment for every site to include out of state
• Held weekly meetings with Vendors, Clients, and Stakeholders to discuss progress, issues and problem resolution for on time completions
• Very involved in the process, hands-on to ensure we complete projects on time or early in most cases but most importantly within budget or under.
• Created Scope of Work and Requests for Proposals (RFP's)
• Provided support and direction to Vendors and internal staff involved in projects
• Reviewed requirements for Special Projects and Manage Vendors from RFPS to Completion of Projections
• Negotiated and Re-negotiated contracts for all Technical Equipment and Services from Office/ Mobile Phones, Internet providers, Construction Contractors, Security Services, PC/laptops, etc.
• Had 3 rd Party Vendor bore new fiber optic for Network Fiber Ring Project

Confidential, Lake Jackson, TX

Sr. IT Analyst

Responsibilities:

• Assistant to Senior Network Engineer and primary backup to the SNE and Web Administrator
• Involved in rollout of new Confidential Environments - VMWare
• Involved with the migration of the ER department to MEDHOST software
• Involved with entire company migration to Meditech software
• Trained and developed new IT staff
• Managed and ensured all backup and restores are completed correctly and in a timely manner
• Provided 24-7 desktop support for over 800 clients using desktops, laptops and thin client platforms
• Identified, isolated and repaired computer equipment showing wear and tear as well as during preventative maintenance routines
• Created, managed and deleted all users in active directory according to Organization’s policy
• Telecommunications tech: supported over 850 telephones using analog, digital, and IP, by using on site assistance or software support using the MX-One Manager Provisioning or Avaya administrator GUI
• Managed and maintained all Dell N2024 routers and switches
• Communicated with staff and manager effectively
• Promoted a collaborative atmosphere
• Provided high-level problem resolution
• Demonstrated dependability and accountability for all duties
• Monitored and managed Desktop support activities
• Assisted with the ongoing design and operations of the Information Technology Help Desk and related software.
• Assisted with technical support issues on software, application, PCs, printers, WAN / LAN support
• Answered Help Desk calls from users; open service request tickets for all calls. Provide technical support to callers over the phone, visiting the callers, or by using RDP/Bomgar
• Documented the resolution process for a knowledge base application
• Monitored help desk database for open tickets and follows up with support analysts on open/past due calls
• Performed diversified duties to provide hardware and software support to Corporate AD users under the direction of the Senior Support Manager
• Deployed, maintained, repaired, and upgraded PCs, laptops, thin clients, printers, and handheld devices
• Installed new hardware and software while supporting a variety of Citrix devices within a growing Xenapp and Xendesktop infrastructure
• Worked closely in the parameters of HIPPA, utilizing EMR and Soapware software

Confidential

Lead Solutions Engineer

Responsibilities:

• Promoted to lead tech, monitored and managed Help Desk activities
• Solutions engineer for Confidential our vendors were Sony, Tiger Direct, Office Depot, Office Max, Staples, and to residential as Confidential, performed every type of technical support remotely and over the phone.
• Provided solutions on all desktop and laptop platforms as well as some Mac OS, installed all brands of printers and wireless networks over the phone and remotely.
• Used troubleshooting steps to resolve internet connectivity, to allow a connection to a remote session.
• Installed software, as well as removing any unessential programs manually.
• Diagnosed unknown issues and perform tasks to resolve them while documenting entire solution to a knowledge base program.
• Removed all types of viruses, spyware, Trojans, rogues, and tracking cookies. While maintaining a keen since of new types of viruses and reporting them upper management.
• Optimized the performance of the system while the anti-viruses were being applied to ensure the safety of the computer.
• Setup home and small business networks with multiple desktops, laptops, phones, printers and gaming systems.
• Recommended hardware upgrades to customers if needed to help the computer perform more efficiently.
• Communicated with staff and manager effectively remotely throughout the US
• Demonstrated dependability and accountability for all duties with little or no supervision