SUMMARY:

• Process - oriented, experienced Project Manager offering 11 years of strong IT Project Management and system development experience ; ITIL v3F & Six Sigma Green Belt certified with degrees in Computer Engineering and an MBA in Technology Operations Management.
• Driven, Outcome focused, Efficient; plan and manage large scale projects through the entire life-cycle to provision IT application solutions to customers .
• Known for constructively responding to feedback received from various stakeholders that continuously differentiates me from most others.
• Excellent Communicator; able to make good judgments and quick decisions by leveraging technical, business knowledge to effectively communicate with client executives and respective teams.
• Expert in waterfall and agile project management methodologies; able to manage and control large project teams and deliver high-quality IT solutions on time and within budget.
• Excellent Mentor; known for mentoring associate project managers and for creating generic process documents outlining operating procedures for daily activities of functional teams.

SKILLS SUMMARY:

• Custom Software Development
• Defining project scope, goals and deliverables
• Developing project plans
• Effort estimations
• Resource planning and budgeting
• Project Scheduling
• Tracking scope creep
• Risk Mitigation and management
• QA Review and Planning
• Defining UAT and Bug-Triage processes
• Rollout Planning and Support
• System Migrations/Integrations
• Requirements Analysis
• Business Analysis
• Drafting communication documents (status reports, presentations etc.), processes and setting up tools.
• Defining application support and maintenance processes.
• Senior client leadership engagement ( Confidential level)
• Program Management
• Managing Cross-Functional Teams
• Team Building & Mentoring
• Defining & Implementing Customer Engagement Processes across the company

CAREER PROGRESSION:

Senior Project Manager

Confidential

Responsibilities:

• Engagement Manager for delivering 'Learning Analytics' solution for a Confidential Courseware solution at Confidential, which was the first implementation of the kind at Confidential LoudCloud.
• Engaged with teams spread across different locations (Dallas, NJ/NY, Mumbai) while dealing with challenges around new team members, resource utilization and efficient execution due to a free pilot approach for the implementation.
• Involvement from project kick-off, including contract and SOW closure and engagement with client CISO & CIO.
• Post go-live involvement in setting up an activity calendar for the project team to perform research design and analysis during the term, helping the client in student retention by identifying students at risk of dropping out on day zero for further support.
• Involved in pre-sales engagement, contract sign-off, system implementation, training, go-live support and post go-live engagement.
• Managed various project work-streams within the program (courses migration, LTI apps, SIS Integration, SSO integration, FE integration, courseware adoptions, faculty training, UI/theming changes) to define work stream owners, status tracking, mitigating risks and challenges and resource management.
• Devised a business process for managing content error issues in the Confidential courseware product, which was adopted across all engagements / customers as a generic workflow with the function.
• Managed challenges around first Confidential project involving LMS migration as change adoption for client faculty, which was overcome through faculty training to reduce LMS learning curve.

PMO Executive

Confidential

Responsibilities:

• Performed Data Analytics for revenue predictability and cost budget management .
• Implemented Business Process Reengineering in the billing and revenue projection processes through automation, resulting in a quantified saving of US $24K.
• Carried out Revenue Forecasting based on pipeline projects, extensions, resourcing.
• Implementation of balanced scorecard for tracking Revenue, Gross Margins, Receivables and Realization (T&M, Fixed Price).
• Carried out effective billing management by ensuring timely completion of Turnkey and T&M invoices.
• Provided inputs and recommendations to Delivery & Sales Heads in project and allocation management , contract management system and billing management to support financial management for IT projects in the Confidential account.

Project Manager

Confidential

Responsibilities:

• Led a team of 4 associates, initially acting as business consultant and senior developer for a major project with People’s Association, under the aegis of the Singapore government.
• Interacted with clients and vendors, including senior management (Directors, Asst Directors) on regular basis for requirements analysis and recommending solutions.
• Involved in 2-day solution deployment in the role of primary deployment lead .
• E volved into the role of the Project Manager for the Application Maintenance and Solution Enhancements phase of the project for a period of 2.5 years.
• Designed and introduced a process framework for delivering high quality results on time and efficiently.
• Conducted RCA to determine metrics, troubleshoot operational issues and created process documentation saving US $1.56K with the help of executing these continuous improvement activities.
• Carried out multiple presentations to 200+ size client audience on system usage and best practices.
• Grew into a business level expert, acting as Single Point of Contact for issues, imparting business & technical knowledge to team and providing advice on business impacts to team managers and clients.
• Received promotion as recognition of leadership skills and achievements
• Provide input and feedback to key leadership positions about improvement opportunities and also to develop project and resource strategy .

Team Lead

Confidential

Responsibilities:

• Worked with team of 6 senior associates in development phase of web based application, a project
• Led a 2-member development sub-team in detailed system design and development.
• Involved in regular client interaction with senior managers in Confidential IT Department for project solutions, progress reports, demos and presentations on results achieved

Project Leader

Confidential

Responsibilities:

• Led a team of 6 associates in leading a Support project which included maintenance and support tasks for users of application for Confidential Energy in USA, Italy, and Singapore.
• Performed significant project management activities including documentation of project start up activities, induction of team members, planning and managing resources for various roles, client and user communication, onsite co-ordination etc.
• Consistently met (100%) all Service Level Agreements with client for application, resulting in high customer satisfaction .
• Performed delegation and distribution of tasks in efforts to build and develop a strong team .
• Undertook team development responsibilities , including mentoring team members on internal Confidential projects for Six Sigma Green Belt certification.
• Faced quality audits (both internal as well as external) and demonstrated 100% compliance to quality related factors.
• Received customer appreciation for effort in supporting the users during critical period, providing workarounds for issues etc.
• I nitiated weekly meetings with clients to proactively look at issues and directly explain solutions to clients during high ticket logging phase of project.
• Carried out extensive Business Development working together with Sales Team to develop project proposals for new projects from Confidential Energy.

Application Developer

Confidential

Responsibilities:

• Requirements Gathering & Development
• Requirements gathering with senior associates for the several complex modules of the application.
• Single handedly managed development of an independent module of the application, including interaction with clients and change management.
• Performance Improvement:
• Achieved improvement of various system modules using Query & Loop Optimization techniques to provide faster application response and user experience.
• Project Management Activities
• Performed account level activities and implemented “Delivery Excellence” dashboard to facilitate up to date project status management.