SUMMARY:

• Results - oriented, innovative senior consulting professional with extensive program/project management, financial management, business process and technical consulting experience. Experience with Project Management methodologies and tools, including PMI, SDLC, ITIL, MS Project and MS Excel. Employs proven project management techniques including financial analysis, staffing plans, requirements definition, work breakdown structures, testing criteria and change control.
• Experienced in organizing enterprise-scale projects on time, with elevated productivity and budgetary discretion.
• Strong leadership skills, with the ability to scope and direct the activities of clients, vendors, technicians and end-users.
• Over 20 years of technical engineering, customer relationship, and project management experience. Past 13 years specifically as Program Manager engaged in Fortune 1000 IT technical project planning and implementation.
• Ability to communicate successfully across all levels of management and stakeholders. A persuasive negotiator with strong communication and presentation skills. Extensive experience presenting to highest levels of management.
• Outstanding organizational skills with ability to support simultaneous projects, acutely aware of detail, updates and deadlines. Able to plan and execute projects while balancing staff resources and skill sets in highly-matrixed organizations.
• Two decades of experience in the development and execution of IT Program Management organizations (IT PMO).
• Trained and mentored offshore managers, engineers, developers and technicians.
• Experience in all aspects of IT Infrastructure and SDLC Program & Project Management:

Enterprise Data Center builds/migrations - Helpdesk and Call Center integration WAN / LAN network architecture/operations - International vendors and resources Infrastructure vendor management - Team building and staff management Server infrastructure & operations - ITIL Best Practice / Audit & SOX compliance Desktop management & security - SDLC Process and Program Management

PROFESSIONAL EXPERIENCE:

IT Infrastructure Program/Project Manager

Confidential- Chicago, IL

• Migrate and decommission 3,500 applications from legacy DC to new DC in Elk Grove, IL location in 18-month timeline.
• Guide application owners through entire migration process (server requirements, application inter-connectivity, vendor requirements, firewall rules, operational support, etc.)
• Control cutover/outage process with testing controls in place.
• Decommission legacy Hardware/VM’s/Circuits in post-migration process.
• Migrated distributed WiFi infrastructure at United US domestic airport locations to corporate Cisco hardware standard.
• Managed enterprise data repository migration from an unsupported on-premise platform to an Amazon Cloud (AWS S3) environment. Employed an enterprise-standard canonical data model during this process.
• Led Accenture DEV team to direct inbound data to Data Hub repository for ETL offload to downstream systems.
• Gathered business requirements to develop customized SQL product and customer reporting dashboards.
• Continuing ongoing process of migrating legacy systems to AWS Cloud, reducing on-premise footprint for increased support and maintenance savings. Responsible for development sizing requirements, costs, migration plans, testing approach, go-live communications and final decommission plans.

Confidential - Chicago, IL

Program Manager

• Led the Enterprise Voice transition from traditional PSTN services to a SIP-based platform using existing corporate WAN and eliminating legacy voice carrier services. Cost savings resulted from a reduction of infrastructure operating expenses and transitioning to a single platform and support model. Ported existing numbers from disparate carriers to single voice aggregator.
• Increased telephony resiliency, reduced costs in audio/web conferencing and increased functionality in user mobility.
• Deployed to 72 North America and 35 EMEA/LATAM manufacturing and sales locations.
• Utilized global WAN upgrade and cost-optimization project to take advantage of increased WAN bandwidth to direct voice traffic over private network for on-net voice calls.
• Global LAN Hardware Refresh - Refreshed LAN hardware and migrated the monitoring/management of all Kraft Heinz global network LAN and WLAN devices to a single vendor (HPE). Inventory was 1,800 switches and 1,000 wireless AP’s.
• Concurrent with the merger of Kraft and Heinz companies, executed multiple global data center consolidations, including application, server, storage, network analysis and migration/closure activities. Strict project plan and timeline adherence was critical to achieving financial savings goals.

Confidential- Deerfield, IL

Program Manager

• Project-1 included implementation of the batch-driven infrastructure (ETL) to support a vendor-hosted SaaS solution (IBM DemandTec) replacing the Walgreens legacy Promotions and Ad Planning systems.
• Analyzed private network requirements to deliver SaaS solution with minimal impact to WAN services.
• Drove delivery of business requirements (system context, interface catalog, non-functional requirements) to systems architects to develop a detailed design and operational model.
• Delivered AIX-based Dev, Test, UAT, DR and Prod environments to interface with stores, distribution centers, corporate systems and vendors.
• Project-2 was the implementation of a centralized store ordering system (JDA) to improve inventory management.
• Provided on-premise server infrastructure in alignment with the JDA development team.
• Eliminated store-based AS/400 systems to deliver a $150MM benefit by FY2015.
• Project-3 focused Infrastructure Planning for an integrated ERP (SAP) application suite.
• Created sizing estimates of the Prod environment with proportional relationship to other environments. Gathered technical non-functional specifications from the business and SAP to identify infrastructure requirements.
• Developed cost estimate (hardware, software, labor) for the entire core infrastructure.

Confidential,- Lake Zurich, IL

Director, Global IT Infrastructure

• Managed Siemens on a daily basis regarding service, performance and cost.
• Implemented new private AT&T WAN, VPN, core LAN, wireless, DMZ. Network integration with manufacturing plants, remote commercial sites and business partners.
• New server and storage infrastructure, use of blade servers to reduce data center footprint.
• Migration of critical business services and applications (AD, DNS, Exchange, OCS, SAP, Sharepoint, etc).
• Managed Siemens on the requirements and implementation of the Confidential Service Desk.
• Summary - Resurrected a 36-month project, already 6-months behind, completing in 21-months overall, saving Confidential $15MM in IT infrastructure transition costs
• Developed hosted services contract termination plan and assisted Confidential legal team in settlement negotiations.
• Designed and constructed new 250kW data center in HQ building, with in-row cooling & UPS and generator backup.
• Built core network services and monitoring from the ground up and redirected the private WAN.
• New server and storage platform (AD, DNS, SCCM, SCOM, Exchange, Lync, NetApp SAN, Data Domain B/U), with 90% server virtualization.
• Migrated all core network services, data and applications over the network without entering vendor data center.
• Summary - $5MM annual operational expense savings by insourcing IT infrastructure and staff.

Confidential - Lake Forest, IL

Project Manager

• Managed all aspects of IT infrastructure and communication hub implementations for start-up Hospira sales/distribution centers in 21 countries worldwide. After divisional separation from Confidential, Hospira, a 12,000 employee entity, required its own international presence, with physical separation of business functions, personnel and data between the companies.
• Managed domestic & international staff resources, project schedule and infrastructure budget of $6.8MM.
• Evaluated and provided final direction for all aspects of IT infrastructure including communication hubs, security systems, PBX, WAN circuits/routers, LAN switches, servers, desktops, user Active Directory and Exchange migrations, as well as migration of critical business applications & data.
• Worked with in-country vendors, negotiating contracts and ensuring services are delivered on time.
• Implemented multinational call centers for European, South American and Pacific Rim order-to-cash operations.
• Managed internal data connectivity separation between Abbott and Hospira, involving redirection of data through business partner network segments (DMZ and firewalls) while minimizing business application impact.
• Managed IT Infrastructure integration of Mayne Pharma, a global corporate acquisition for Hospira. Led capital and expense budgeting, resource staffing, communications to senior management and successful project delivery with adherence to business goals.
• Integrated 3,000 users in 24 global locations with MPLS network integration, server/application consolidation and Active Directory/Exchange email migration.
• Implemented 24x7 support and Service Level Agreements (SLA’s) for new remote sites, leveraging in-house and outsourced resources.
• Leveraged corporate pricing for assets and services, extinguishing many vendor relationships of poor value.
• Led standalone initiatives for Data and Voice Services:
• Managed IT infrastructure migration for Hospira acquisition out of Boston, MA. Included budget proposal, voice, data, servers, desktops and full data center re-construction and integration.
• Selected vendor and implemented new corporate external Voice and Web Conferencing solution.
• Led migration to corporate wireless hardware standard for all domestic plants and distribution centers.
• Managed implementation of WAN acceleration appliances for optimizing traffic to manufacturing plant locations.
• Implemented economical site-to-site VPN connectivity solution over broadband for low-traffic remote sites.

Confidential - Waukegan, IL

Program Manager

• Managed all IT aspects of the F.Dohmen acquisition, a company of 2,000 users in eight pharmaceutical distribution centers. Also managed IT infrastructure efforts for Cardinal’s Pharmaceutical Technologies and Services (PTS) divestiture, which was the sale of a division employing 10,000 people in 30 locations worldwide. Project activities for both of these efforts included equipment, services and staff resource budgeting, program-related communications to senior management and successful project delivery with adherence to business goals.
• Led the efforts of both network integration and separation, server/application consolidation and Active Directory/email migrations.
• Managed work streams to migrate customer, product and sales data from legacy platforms to corporate SAP.
• Implemented 24x7 support and SLA’s for new distribution centers, leveraging in-house resources.
• Collapsed unfavorable equipment and services leases, leveraging corporate pricing and vendors for new arrangements. Refreshed legacy equipment with corporate standards as needed.

Confidential- Chicago, IL

Program Manager

• Engaged as Program Manager to oversee Novell Netware to Windows 2000 Server conversion, including Active Directory integration, XP desktops, Exchange email upgrade and production line network re-design.
• Managed three technical teams simultaneously to migrate 58 locations in U.S. and Canada, involving 10,000 users.
• Incorporated a Web-based collaboration tool at the onset of the project for technical documentation, project reporting and status conference calls.
• Created process for legacy application identification, testing and migration.
• Created team of technical writers to document all aspects of the project for knowledge transfer to client.
• All migration work was completed without plant outage, as manufacturing lines operate 24x7.
• A by-product of the infrastructure conversion project, my team developed a change control / change management process which was put into production for system and network maintenance.
• Designed architecture and created implementation plan for Microsoft MOM 2005 integration into the Confidential enterprise.

Confidential - Abbott Park, IL

Project Manager

• As Project Manager for the enterprise data center consolidation effort, coordinated the physical relocation of over 1,500 servers from seven divisional data centers into one. Led team leads throughout enterprise through migration process.
• Coordinated migration of file/print services from various divisions to centralized corporate cluster/SAN environment. Developed and executed a customer and user communication plan effectively throughout data migration program.
• As Project Manager for Abbott’s Hospital Products Division:
• Consulted various internal clients in choosing the appropriate technology to meet business needs.
• Developed a detailed cost and return-on-investment analysis for numerous divisional IT projects and services.
• Created divisional hardware/software server configuration standards across Windows NT4/2000 platforms.
• Automated test processes to manage change control on all servers. Developed consistent, automated build processes for Windows NT4/2000 server and Win2000 desktop installations.
• Supported enterprise server management tools, proactively supporting resources such as Oracle and SQL databases, application services, clusters, disk management and security. Automated network maintenance tasks by authoring custom utilities, leveraging WMI and ADSI.

Confidential - Northbrook, IL (Fortune 9

Project Manager

• As Project Manager to Allstate Corporate IT, led internal staff and Microsoft engineers to create Win9x/WinNT4 workstation standardization through development of a workstation base image, software deployment process, and a development methodology for base image upgrades and application distribution. This standardization process enabled the rollout of 35,000 NT4 desktops and 5,000 Windows 95 laptops in less than two years.
• Standardized the NT4 Server unattended build, which enabled Allstate’s Claims Dept. to release 250 fully-configured NT4 servers to over 100 locations in six months.
• Developed process for all business units to package and test their desktop applications against the enterprise standard.
• Led team in developing corporate desktop hardware standard. Built upon this hardware standard by negotiating and implementing a corporate hardware replacement strategy and lease arrangement with IBM.