SUMMARY:

• Seasoned manager with a history of success in all facets of project controllership, including strategic management, leadership, process auditing/improvement, coordination of ongoing changes in targets, and problem solving to achieve company goals under strict deadlines. Adept communicator who effectively collaborates with superiors, co - workers, business leaders, vendors, IT, and customers to optimize company processes.
• Quality Assurance / Auditing
• Contracts
• MS Office/Project/Visio
• ERP/CRM
• Change Management
• Emotional Intelligence
• Process Management
• Agile - Scrum - Six Sigma - Lean
• Training
• Process Improvement
• MDM data management
• OMD - Oracle - Clarity

PROFESSIONAL EXPERIENCE:

Confidential, Phoenix, AZ

PMO Project Manager

• PMO PM Lead for Network Governance change requests.
• Monitor and manage cross-organizational budget and project expenditures to align with annual funding allocations.
• Governance of the development/Test activities for the Financial network platforms and facilitating the Sizing request between the requestor and Technologies.
• Identifying the Issues and Risks early in the cycle by facilitating the governance call with the stake holders.
• Utilize technology tools such as Clarity, Rally, SharePoint and internal Amex Communication tools
• Partner with business and engineering to discuss viability of requested financial network changes, while monitoring compliance to all global governmental and regulatory laws.
• Maintain Network Metric data by functional platform to provide weekly reporting to senior leadership.

Confidential, Tempe, AZ

Department Manager

• Led detail Process Mapping and Analysis sessions while collaborating with Subject Matter Experts and document custodians to outline best practices and store in corporate knowledge site.
• Created and implemented Master Data Management policies and procedures that improved functionality and efficiencies throughout cross-functional platforms.
• Created and facilitated the Communication of system and process changes to all global divisions affected by ERP data changes utilizing sharepoint, email, project collaboration portals, and internal RWorld communication platform.
• Partnered with IT through SDLC and cross functional team members to develop and initiate system enhancements that resulted in a 50% reduction in needed headcount while also realizing a 40% increase in department response time.
• Utilized strong functional Oracle 11i, 11.1, and R12 Oracle knowledge to streamline data reliability for cross-functional departments.

Project Manager

Confidential

• Facilitated company process standardization as project lead after acquisition of IKON Office Solutions, utilizing Six Sigma DMAIC process methodology.
• Collaborated with IT and cross functional team members to develop and initiate system improvements (SDLC), facilitating increased system and process efficiency.
• Lead cross-functional ERP system integration and migrations following acquisition of multiple companies.
• Created internal and external communications plans consisting of new processes and procedures, training materials, internal company announcements, customer communications, and regular corporate board update presentations.
• Led system conversion Project for all facets of business for contract billing/setup, depot repair, install base, meters, internal federal compliance, and COSO auditing; Including requirements gathering, QA testing, rollout, and post project support.
• Led system automation project that reduced the processing time of sales-to-cash workflow from an average of 28 to 7 days while reducing necessary headcount by 60%.

Sr. Analyst

Confidential

• Ensured consistent process standardization after company acquisition of Lanier Worldwide.
• Analyzed data and processes to provide matrix leadership to 260 managers, contract/billing associates, IT support and other company employees.
• Optimized customer billing experience and internal response times by creating and implementing new reporting mechanisms, while identifying KPI’s for on time billing and critical customer measurements.
• Created training curriculum for legacy employees to facilitate a more efficient customer experience during the transition to new company system.

Project Manager

Confidential

• Directed cross-CCC team to plan and apply national Ricoh DMS quality process.
• Led team of 24 to achieve project cleansing and support goals in preparation for Ricoh acquisition.
• Collaborated with IKON and Ricoh senior management team to establish go-forward support structure and process.

Billing Manager

Confidential

• Developed and implemented internal Audit processes that resulted in a 99% COSO pass rating during fiscal years 2007 and 2008.
• Managed staff of 20 billing agents to create and comply with customer billing contracts.
• Eliminated $2.5M in annual revenue loss by identifying and removing gaps in contract setup process.
• Coordinated with process management to increase efficiency and functionality of processes.
• Submitted and implemented requirements/design for automatic audit report creations.

Billing Manager

Confidential

• Directed daily billing operations, partnered with marketplace management deescalate issues, perform root cause analysis, and optimize billing process.
• Led team of 14 to manage 22K assets worth $5.2M in monthly revenue in the Rocky Mountain Marketplace.
• Created and ushered in local Oracle Sarbanes-Oxley controls, delivered monthly test samples to internal audit.