SUMMARY:

• An Agile expert with expertise in technical operations and support functions in a shoe - string…seat of my pants environment where creativity and serving the team is the norm. 15 years’ experience in agile project management, Scrum-of-Scrums Leadership and 150+ technician workflow production. Practiced in the art of guiding teams to solutions and the team management tools to implement them. Simply put, finding broken processes and fixing them by leveraging team strengths.
• Managing production, logistics and support operations to peak productivity
• Applying the latest agile techniques to deliver software “right” and on time
• Coaching software development teams. Building team efficiency while maintaining budget and schedule
• Experience in story estimations, breakdowns and Acceptance Criteria. Managing projects with many “moving parts”
• Client centric development involving daily communication, transparency and information radiators
• Extensive knowledge in Leadership Development Metrics, Behavior Coaching Methods, Strength-based Leadership, Change, Management and Employee Development
• Production management and technical experience…logistics, win-win negotiations, PMO policy development / administration and quality assurance
• Technically minded Air Force veteran. Trained Avionic technicians on their craft for 8 years. Systems—GPS, Communication, Electronic Flight control, Integrated Flight Information
• Troubleshooter…always analyzing to prevent schedule, resource and technical variance

EMPLOYMENT HISTORY:

SCRUM Master

Confidential

Responsibilities:

• Facilitates Program Increment Planning Retrospective and coaches on Scrum methods
• Collaborative client relationship… daily discussions and candid conversations. Built a 10 feature backlog through client partnered preliminary estimation process.
• Lead team members from onsite and offshore locations.
• Consistently exceeded client goals and needs
• Maintained Scrum Board, reports and Team Foundation Server tool to develop metrics and track efficiency
• Developed velocity vs capacity metrics to maintain effective sprints.
• All features delivered on time and ready for implementation.
• Team velocity coached to prime efficiency.
• Discovered communication gaps in the team.
• Coached team on Communication Methods and Body Language.
• Development and Testing pods have better communication.
• Collaborated with process owners in the server, release and product testing departments to develop processes and best practices to streamline product releases.
• Well versed I epic, themes, and story writing. Also, decomposition acceptance criteria of these into tasks and testable slices.
• Manages feature resources with Microsoft Project and Project Server.

Project Manager

Confidential

Responsibilities:

• Built from scratch workflow and decision trees in Wrike Project Management software suite.
• Saved 20 hours per insurance renewal project.
• Created SCRUM Board to track clients in renewal and other projects. Team could see client tasks at-a-glance and pull stories for work.
• Efficiency up 50%. Crosstalk improved.
• Developed Key Performance Indicators and milestones to prove and monitor process changes.
• Fostered change with positive reinforcement and minimal negative reinforcement, lasting cultural change implemented
• Increased ROI per client by 20% due to automation and standardization of processes.
• Developed strategies to increase sales and relation related KPI’s; Retention By Revenue up 10%
• During client onboarding survey, discovered low turnout client employee response.
• Used analytics to bring a small employee sample to a +/-3 margin for the entire employee base.
• The data allowed quicker decision making for plans and presentation.

Enrollment Advisor

Confidential

Responsibilities:

• Responsible for aiding current and prospective students in selection of a degree plan that fits their professional and personal goals.
• Enroll students and process their admission and financial aid applications.
• Manage a 2500-student lead database.
• Developed Excel and Visual Basic for Applications ( Confidential ) based work aids.
• Repeatedly top 5% on production metrics.
• Trained three new Enrollment Advisors who were able to bring in and register students before peers.

Functional Development Coordinator

Confidential

Responsibilities:

• Designed a new course. Developed and conducted Values Based Leadership System courseware including True Colors, 360 Profile, E3 Scorecard, Leadership and Project Management. 436 managers graduated.
• Solved a performance problem. Performed "5 Dysfunctions of a Team" survey. Analyzed data and developed training objectives and course. Performed a Six Sigma analysis to improve processes. Enabled the payroll team to meet its future deadlines early. Boosted employee engagement as shown by a “5 Dysfunctions of a Team” re-survey.
• Made training more cost-effective. Analyzed ROI on high performer training; cut two unneeded programs, instituted formal Project Management training to fill critical path management and earned value skill set gaps.
• Confidential courses development. Analyzed “make-or-buy” ROI for new courses for Confidential .
• Saved $10,000 with hybrid and vendor courseware
• Managed Functional Bench. 13 different career areas to include finance and Project Management.
• Developed career path and key performance measures. Gap analysis developed vendor and internal courses for Employee Development.
• Coached Executives on employee and their own careers