SUMMARY

• Proven professional with over fifteen years of experience in project and process management, as well as quality assurance, full life cycle development and all aspects of implementing complex business solutions. Also have the ability to manage pressure situations, high levels of responsibility and client relations. Self - motivated and flexible with excellent communication skills. Open to new challenges and opportunities for personal growth.TECHNOLOGY: Methodology: Waterfall, Agile (Scrum, XP, XBREED), Non-Traditional, SEI CMM, PMI, RUP, Six Sigma, ISO9000

PROFESSIONAL EXPERIENCE

Confidential, Plano, TX

Vice President - Portfolio, Program and Project Management

• Management of a global corporate level portfolio consisting of ATM, Internet, Mobile and Wallet digital projects. Customer industries include private banking, wealth management and health care finance.
• Prioritization of programs and projects based on changing functional needs, resource capacity constraints, risk exposure and interdependencies.
• Provision of stewardship over the IT Software Development Lifecycle (SDLC) for the Global Consumer Technology (GCT) project portfolio.
• Ensure the adoption and implementation of the project and program management methodology.
• Preparation of Risk Management cause-effect surveys corporate wide. Application of preventative and intervention Risk Management techniques. Application of Cost-Benefit Analysis (CBA) to high risk environments.
• SOX, CFPB, OCC and SEC Audit support and execution. Interface with internal and external audit organizations to resolve deficiencies in project governance methodology.
• Communication of program and project level portfolio status to all stakeholders in business units and heads of multifunctional shared services groups.
• Monitor value metrics to inform decisions that maximize returns across all Global Consumer projects and programs.
• Project manager for several R&D projects involving EDW corporate level financial reporting, API initiatives, Mu Sigma and Big Data Analytics.
• Development of mathematical decision making tracking tools using predictive models and optimization.
• Generation of regular project and program statuses, progress reports, cross-project impact analyses, and insights to executive stakeholders.
• Identification, analysis, tracking, managing, escalating, and resolving/mitigating all issues that impact digital investments and the ability to meet strategic goals and commitments.
• Supervision of the overall health of the project portfolio and identification/tracking of key portfolio milestones.
• Escalation of portfolio risks to key stakeholders and/or management as needed.
• Direction of Project and Program Manager Stakeholders across the entire range of international digital operations in North America, Latin American, Mexico, Europe and Asia Pacific.
• Enforcement action management in conjunction with portfolio, program and project governance.
• Establishment and maintenance of a risk based approach for new project evaluation.
• Analysis of project portfolio finances to track spending, transact capitalization and perform Earned Value Project/Performance Management (EVPM) studies.
• Creation and supervision of Project Management Office (PMO) processes and operations.
• Instruction of PMP certification classes in Agile, Process and Risk Management.
• Program and project manager for multiple security development efforts involving Segregation of Duties (SoD), Role Based Access and Control (RBAC), and entitlements management. Full lifecycle experience with extensive vendor management. Mainframe project management.
• Project management activities included: project scheduling with MS Project, requirements gathering, documentation of repeatable processes, maintaining the corporate project plan, technical writing, Customer Relationship Management (CRM), JAVA/SQL software development management (OO based development back ground), Data Warehousing, OLAP tactical implementations, formulation of system architectural solutions, matrix management and leading a corporate level working group.

Confidential, Dallas, TX

Senior Program Manager - IT Based Retail Sales - Consultant

• Management in the areas of data warehousing, business intelligence, ecommerce, retail point of sale (POS) and customer relationship management (CRM).
• Project management activities included: staff acquisition, preparation of project charter, development of project scope statement, project scheduling, accrual budgeting, requirements gathering, use case development, use of process modeling methods, documentation of business aspects of software development, data warehouse development (logical and physical models), translating business requirements to high level systems specifications, technical writing, risk analysis, implementation of change requests, off-shore resource management and full-service vendor management.
• Supervision of teams working on the One Customer Platform project which had the objective of delivering a convenient customer experience for all customers via a highly available and highly accessible B2C platform.
• Agile Scrum Master for the project. Scrum activities applied included: Pre-game planning and staging, Sprint planning, Sprint, Self directed and self-organizing teams, Scrum meetings, Don’t add iteration, Scrum master firewall, Decision in one hour, Blocks gone in one day, Teams of seven, Common room (preferred), Daily build and Sprint review.

Confidential, Dallas, TX

Revenue Operations Senior Project/Program Manager - Consultant

• Management of a twenty-one platform cutover involving a portfolio of revenue related account management projects.
• Project Management responsibilities included managing project resources, budgets, forecasting, requirements development, time lines and deliverables.
• Heavy focus on program coordination, development of cutover methodologies, Sarbanes Oxley compliance, WBS development, data synchronization, customer relationship management (CRM), streamlining processes, capturing pertinent business metrics, enhancing customer account tracking, improving account maintenance, overall revenue growth, risk analysis, contingency-based planning, rollback/back out analysis, information security, scenario planning, change request management, software testing and executive level presentations.