SUMMARY:

• PMP professional with diverse experience with world - class, international organizations and defense industries leading teams of analysts, engineers and project managers contributing to the completion of multimillion dollar SDLC, Infrastructure, Merger & Acquisition projects.
• Researched and analyzed complex problems, developed and implemented solutions, and contributed to organizational and team process improvement.
• Identified an improvement to the existing problem resolution (PR) tool that allowed quick identification of the software systems a PR had/had not been carried into resulting in increased quality, customer satisfaction, profitability, productivity, and morale.
• Developed a technology transition process that included standards for defining system scope and objectives, project planning, management, status reporting, tracking, risk management and closing resulting in 100% of the transition areas completing on or ahead of schedule.
• The process was adopted company wide.
• Developed a process to insure problem resolution was carried into all necessary versions of software increasing software quality.
• Collaborated to establish a PMO

SPECIFIC EXPERTISE INCLUDES:

• Strategy, Planning and Change Management
• Project/Program Management
• PMO & Governance
• Business Process Improvement
• Business Intelligence
• SaaS Business Tool Integration
• Data Center and Infrastructure Build Outs
• Mergers & Acquisitions

TECHNICAL SKILLS:

Platforms/OS: Windows Server 2K10/2K8/2K3/XP/2000/NT/, Unix, Linux RedHat, Hewlett Packard, Mainframe, VMWare, Nutanix

Databases: ACCESS, Oracle, MS SQL

Methodologies: PMBOK, CMM, TQM, AGILE

Software: MS Products, Adobe Reader/Writer, SharePoint, AtTask, MS SCCM, AirWatch, TIBCO Log Management, BMC Remedy Force, Asset Core, ChangePoint

PROFESSIONAL EXPERIENCE:

Confidential, Plano, TX

Senior Project Manager

Responsibilities:

• Partners with key stakeholders and C-Level executives across multiple lines of business including IT, Sales, Marketing, Finance, Billing, Accounting, and HR to implement and integrate systemic changes as a result of transformative changes to the business.
• Develops materials and conducts new process training for Managers
• Delivers ERP and CRM Tool upgrades and enhancement projects relating to the Lead-To-Cash lifecycle of Cisco, ECM, Professional and Managed Services products.
• Assembles key players and drives to completion user acceptance testing, training, post Go-Live lessons learned for each BI, CRM and ERP release.
• Successfully delivers multiple Post-Merger and Acquisition integration projects aligning policies, procedures, resources and departments as well as manages employee on-boarding and trainings
• As SOX Control Manager, develops and maintains SOX Controls and Narratives necessary for becoming a publicly traded company and the quarterly SOX Compliance Audits.

Confidential, Plano, TX

Senior Project Manager

Responsibilities:

• Assembled and managed cross-functional teams to include 3rd party vendors to successfully drive Data Center build activities.
• Developed internal working relationships across the enterprise creating an environment of collaboration with cross-functional teams to establish the policies and procedures for the new PMO for the Confidential North American consolidated Headquarters in Plano, TX.
• Consolidated the processes for Security, Disaster Recovery, SOX Compliance, Asset Management, Service Management and Operational Acceptance. Collaborating with cross functional teams across multiple business units to establish the new enterprise-wide processes for Confidential ’s new headquarters.
• Drove the successful completion of project deliverables by internal and external resources managing risks and communicating status to key Stakeholders.
• Facilitated and produced project artifacts to include charter, work breakdown structure, project plan, schedule, and RAID.
• Designed and managed program status reporting produced on a weekly and monthly basis to executive teams in charge of the Confidential move to Plano.

Confidential, Plano, TX

Senior Project Manager

Responsibilities:

• Manage cross-functional teams to successfully complete Data Center Migrations for multiple applications insuring WAN/LAN, server, database, SAN, Active Directory, Load Balancer and Firewall requirements are met.
• Responsible for the enterprise rollout and financial tracking of the ITSM on-demand solution using Asset Core and BMC Remedy Force Cloud Solution. Collaborated with internal and external key stakeholders to finalize the vendor selection. Defined the infrastructure and networking requirements required internally and externally to integrate with the cloud based solution.
• Managed the successful rollout of the MS SCCM, AirWatch Mobile Device and the TIBCO Log Management tools including the infrastructure build out, network set up and application install/testing as well as planning the rollout enterprise wide.
• Responsible for project initiation, kick off, communications, project plan and schedule development, interdependency identification, tracking and reporting project risks, issues, financials, overall status, and completing formal closure, lessons learned.
• Collaborated with Senior Executives, mid-level management and peers to establish the PMO and governance for Technology Services.

Confidential, Dallas, TX

Project Manager

Responsibilities:

• Demonstrated solid Project Management capabilities by collaborating as part of a team focusing on the coordination of infrastructure deliverables such as servers, network, database, storage, web services, messaging, etc.
• Conducted and lead discussions with Application Teams and Senior Technology Leadership in IT and the Business Information Technology to report status and collaborate to successfully resolve issues related to the successful delivery of the project.

Confidential, Dallas, TX

Project Manager

Responsibilities:

• Conducted research and analysis related to the management of assigned projects to identify time lines and processes necessary to complete each project.
• Partnered with mid to senior level management, staff across multiple departments and global locations and with clients to gather requirements, create project plans, implement the project, and provide project status.
• Organized, directed, managed and controlled project activities including racking/stacking servers, procuring SW Licenses and SAN/NAS storage, coordinated the implementation of KEON security for UNIX, insuring Firewall rules were implemented, secured server backups, secured IP’s,
• Drove to completion the application on-boarding, testing, disaster recovery, and production go-lives.
• Created project presentations/metrics and scorecards and reported weekly status to senior executives in a very clear, concise and professional manner.

Confidential, Frisco, TX

Math Teacher

Responsibilities:

• Identified a way to integrate technology into the classroom by using MS Power Point as a tool to read exams to students with learning disabilities instead of teachers reading the test out loud.
• This resulted in 100% reduction of distraction to other students, and 100% increase in teacher availability to all students during testing.
• The idea was implemented in multiple locations.

Confidential, Plano, TX

Project Manager

Responsibilities:

• Co-created a process, adopted company wide, to transition technology from one company or group to another.
• Developed supporting documentation and tracking methodologies for current processes.
• Researched, analyzed, modified and formalized a process to track the exchange of defective hardware resulting in increased profitability and customer satisfaction.
• Contributed to the improved productivity, profitability, customer satisfaction and quality of software by suggesting an improvement to the PR (problem resolution) tool.
• Developed and tested a new PR carryover management process.
• Created training materials and facilitated training for the PR carryover management process.

Confidential, Lawton, OK

Senior Software Analyst/Team Lead

Responsibilities:

• Worked as liaison between executive managers, senior level government officials, and developers. .
• Monitored software requirements planning, implementation and system tests ensuring all requirements were successfully tracked, validated and system degradation did not occur.
• Analyzed and verified documentation, software, and test plans during each phase of the software development cycle to ensure accuracy and compliance with the DoD Military Standards.
• Developed independent test cases, conducted independent quality assurance testing and wrote software test reports.
• Conducted team member evaluations.
• Provided project manpower, cost and task analysis.
• Created an employee recognition program.