SUMMARY:

• IT Management for Windows servers including active Directories, TS users, Databases and security policies, Superior technical background on Hardware and software for all windows versions, 7, 8 and 10, Oracle VMware over Linux and Unix, Dockers and Grafana Admin.
• 15 years of VOIP, BVOIP and Volte Engineering provisioning evaluating and troubleshooting error codes and fix issues on the switch in real time intrusively for remote CPE using http port 80; Managed and provisioned Multiple VOIP soft switches like Broadsoft, Necissa, VOIP switch, Core dial switch, Meta switch and AWS switch including SIP user accounts and QOS services, security authentications CPE devices like Polycom VVX, programed Edgewater SBC Controller, used Nagios for traffic SNMP Management.
• ISP Network Operation, Design Management; Developed Engineering Training websites and trained ISP Network Engineers on ISP Design tasks worked on OSP Projects for multiple CLECS, responsible for customer Hourly Billing and budget tracking, overview Engineering Billing and time sheets using Startex Management tracking system.
• Confidential Docsis RF Certified, worked on versions 1.0, 2.0 and 3.0 in R&D environment, Built the first Docsis Confidential system Confidential Motorola LABS, worked from engineering specification to Analyze test performance and interoperability with multiple CPE’s QOS and performance throughputs using Smartbits, SNMP HP Open View and RF Analyzers, Provisioned Multiple Modems from different Manufacturers.
• Confidential RF Police Radio certified for public safety, Qualified RF Regional Antennas and RF switches within a lab environment Debugged and system testing using ALM QC, Acquired Five RF Radios certifications.
• Delivered Over seven Major IVR platforms nationwide and off shore Over 12 years of solid Architectural Design, test, and Validation and performance; Built multiple IVR systems from engineering specifications in R&D environment, performed Full cycle IVR SDLC development including test plan writing, test cases writing and execution, regression, performance, Qualification and ATP Confidential customer site, used hammer Empirix, Sage, Ameritech Corscendo, smatbits and Spirent for performance testing.
• IVR systems ranged from Motorola and ATT VOIP, FDA Medical for Allegheny hospital, Business for fidelity investment, Data warehousing for Exxon Valdese oil delivery system for South America, Gtech Lottery system for Singapore and Sweden, ATT IVR for telephony operation Acquired five IVR certifications.
• Qualified two Major ATM Switches for Nortel and Enron over BGP and OSPF, Qualified the switch with BGP using all command functionalities Confidential the university NH for interoperability with Cisco, Fore LE over Sonet using OAM Detection and Alarms.
• Managed Confidential Environment using DMS 100 switch, Lucent DSLAMS, Adtran TA5000, Calix C7 transport and Alcatel lucent switches for Confidential .
• Extensive expertise in WIFI Architect Design, Propagation measurment and performance testing on ABG and Mimo N Routers, Analysis Debugging of T1 circuits, ADTRAN, TA3000/TA5000, DDM+ MUXES, Nortel DAC’s and Cisco5300 T1 voice. .
• Used the C++, Enfin Small Talk, TCL, MS test, Dos Batch files, Unix shell scripting, Xrunner.
• Installed Symatec enterprise security SW on servers, managed Software of multiple Versions of OS using Current Version 14 for Win 10 and servers.
• Owned and operated Multiple Pharmaceutical company Canada drug service in Rhode island and Massachusetts, earned state house and white house recognition.
• Obtained NACI Government Security Clearance.
• Obtained Florida Real Estate License Status (Active).

SKILL:

• Quality Assurance Manuals, Documentation, Engineering Presentation
• RF Wireless Communications, Radio communications
• IVR Development, Performance Testing SDLC, Qualifications and final ATP
• ISP/OSP Telecommunications using ATM, XDSL, GPON, Sonet, T1, POTS, ISDN.
• Confidential Docsis, VPN Management, Wi - Fi
• Expertise and certifications in ATM switches, VOIP Soft Switches, Nortel Passport Switches, DMS 100 Management, Calix, Multiple Adtran transport switches.
• Operation Management skills, SAP CRM, Defect Management, ALM QC, Waterfall scrum master, Project Management.
• Engineering Training & Mentoring

EXPERIENCE:

Confidential

IT Projects Management

Responsibilities:

• Managed 2003- 2012 Servers and desktop Manager; Configured infrastructure and installed WIN 2000/20012 Domain servers managed Active directories and SQL servers; configured Windows 10 and 7 ultimate on Client PC’s and Industrial laser printers with the servers; used VMware, Citrix, and IPX network security firewall and server Symantec enterprise version. 12 -14 added and managed remote users TS with multiple levels of securities on the servers, proxies, switches
• Configured server using VPN management, Wi-Fi, SQL server and TS (terminal services), exchange server, Share Point, and VMWARE, installed Title softpro SW for use of lawyers and closers .
• Worked on debugging and testing Symantec software using PGP command line software.
• Installed and Managed Active directories and group policies setups and managed securities, setup remote logins for admin and users.
• Maintained enterprise SQL Servers configuration and Softpro software upgrades, Updated system with Latest Java for GUI interface applications and hidden security cameras.
• Installed and tested server VMware, Ghosted and mirrored server drives, automated script to backup data.
• Dynamically added contents and Web hosted the Law firm company web site, used Front page, Java, FTP servers for dynamic backups.

Confidential, Atlanta, GA

Project Manager

Responsibilities:

• Provided Broadband Analysis and Solutions to speed up Confidential Internet using Haste, Dispersive Teridion Network and AWS technology Structure to reduce Latency Jitter and Packet Drops.
• Managed the implementation of Network Transformation within the project, prepared the procurement and the delivery schedule of each Vendor to meet project deadline.
• Installed Multiple oracle Virtual servers over win 10 base Gaming servers to Monitor the solution provided for user using RF Docsis 3.0 and 3.1 cable Modems, Broadsoft VOIP and GPON.
• Installed, Implemented and automated Ubuntu over Oracle DB servers, Installed Dockers influx DB and Grafana to Provide Graphics Analysis on 13 Confidential Network Hops from coast to coast.
• Installed and ran Automation SW (Fulcrumbot ) for League of legend over Win 7 Virtual server to automate a very large Video throughput Gaming displays using Confidential network, providing Chart Analysis, and performance Graphs over weeks of network runs.
• Maintained working relationship with vendor driving towards progress, delivery and accountability.
• Built Network Architect solution for Confidential for the three Providers of Network Solution Providers So it can resolve the Confidential Network Resolution, for an advanced QOS speed, Latency, Drop of packets and Jitters.
• Provided two weeks Graph run Over Grafana and compared the run on multiple Gaming servers Some with the solution provider installed and some without and compared the results over the long two weeks run.

Confidential, Austin, Texas

Principal Engineer Modem/ High Speed ARRIS CPE /VOIP and WIFI Network Architect

Responsibilities:

• Broadband Architect on R&D BGW gateway systems, Defined and designed Broadband solutions for the BGW Series connect to GIG Ethernet, VDSL circuits and GPON and RF DOCSIS Interface, using MOPs ( Method of procedures) to evaluate and verify system functionality and operation.
• Used SVD Methodology for switched video for any number of users that may share the same video stream and testing Video on demand streams From 7450 Aggregator to 7432 OLT To ONU/ONT to the premise to RG Residential Gateway BGW 210 and BGW 220.
• Used 7300UD Dslam systems with 10Gig uplink over 1 gig 8 x8 slots 1 gig connection to ONT.
• TR069 Functional Validation of procedural load and execution on the CPE, Verified BootP load upon modem boot up against all functions required to run from the engineering Specification Excel sheet.
• Provisioned the GPON Modems to simulate Customers accounts and tested it is a Lab Environment.
• Bug Tracking defect management and priority one escalation to SW developers.
• Automated Two SIPP servers on oracle virtual box using UBUNTU Linux to run Analyze multiple sip channels over Etheral wire shark to test Voip packets from LAN to Wan and VOLTE (Voice over LTE and capture PCAPS using Wireshark and Commview and trace packets for errors.
• Packet capture from a wan termination to a Lan Voice termination using DACS and ADC streams into analog audio signals and vice versa.
• Verify voice and data circuits for effective testing over the BG/RG ARRIS network Gateway Devices over Layer 1 and Layer 2.
• Used Sage 960 and LG Voice performance Generator to simulate voice packets across the network.
• Ran and Verified SNMP Mibwalker TR069 from bootstrap upon boot up of the ARRIS CPE to verify total engineering functions of the Modem.

Confidential

ISP Manager

Responsibilities:

• Trained ISP Engineers on the Design Structure and Protocols for century link and Calix ISP Design structure and OSP layout, used Calix, Adtran, Alcatel 7750, Nokia switches in the design.
• Managed a total of twenty ISP engineers and over seven hundred projects including ISP Network Architect and design for Major CLECS in the US.
• Provisioned Transport switches with customers Data and ran speed tests in real time for multiple users simultaneously.
• Trained Engineers on designing circuits using TIRKS, Metasolv, CIRAS, LIMS, NED and WFMT.
• Submitted Bids on estimated ISP projects, assigned tasks to qualified ISP engineers and monitored daily progress; responsible for customer Hourly project tracking and Billing cycles
• Overview and approved time sheets, estimated Contract cost billed to customers.
• Worked on time division Multiplexers and managed system connected to switches using SS7 Protocols.
• Developed business plans, and developed a timely table to review and QA all final network design projects.
• Generated financial Excel sheets for projects cost estimates, expenses/ profit Margins and management monitoring, developed a customer billing cycle for projects that was delivered in success.

Confidential

Core Dial and Meta Switch principal VOIP Engineer

Responsibilities:

• Developed Engineering VOIP strategies and VOIP protocol Manuals for Meta switch and Core Dial VOIP Switches, programmed On Water Edge SBC Controller using VOIP QOS and traffic shaping over provisioned.
• Programmed and configured Edgewater SBC Controller using edge view software.
• Programmed and configured Polycom VVX Series and Soundpoint series using the latest versions and releases.
• Programmed and configured Astra digital phone series using the latest versions and releases.
• Tested customers VOIP Sip Channels and converged data traffic; Test and Validation of Migration software from core Dial switch to the Meta switch, and Built a defect log and submitted to the SW Engineers to fix.
• Investigated trouble tickets and generated solutions in all area of VOIP, PBX, Network and recording.
• Updated and provisioned VOIP profiles on Linux Edge marc SBC controllers using Edgeview and Cisco witches.
• Provisioned Cisco SF Switches connected to SBC Controllers with voice Data VLANs and network capacity.
• Debugged Cisco CPE devices like T1, ISDN, VOIP Channels, and CPE Macs connected using CISCO SAS.
• Ported customers VOIP profiles from the Cordial Softswitch to the New Meta Softswitch using GUI Portals.
• Designed operation procedure for the operation and provisioning procedures on the Meta switch.
• Generated IT Test strategies and reviewed daily team progress and submitted reports to leadership.
• Provisioned Polycom, Aastra and many IP phones models according to customer requests,
• Reviewed billing record on OSS Billing server for customer’s purchased devices and services.

Confidential, Greater Atlanta Area

Project test Manager/ALM QC Defect Manager

Responsibilities:

• Developed Agile test plans and test strategy through the SDLC life cycle, used Water fall Strategy Prepared daily Scrum meeting and followed up with what was tested yesterday and what to be tested tomorrow. Defect Manager, Tracker and Closer in HP ALM QC.
• Programmed and configured Polycom phones using the latest versions and releases.
• Scrum Master and evaluator, coordinated test efforts between all remote off shore testers and Test managers and local US teams, managed the PTP Quality Assurance test group consisting of 10 QA engineers in Atlanta ATT Headquarters, Defect Management on ALM QC and Rally.
• Installed IVR unit with two E1 cards to Automate VOIP channels Scripts in correspondence with the Hammer automation system, MOPs ( Method of procedures) to evaluate and verify sytem functionality and operation.
• Provided SDLC test environment for software to Auto provision complete orders for customers. monitor and identified defects and escalated project-related issues in a timely resolution.
• Managed complex projects to achieve targeted and measured business goals written by the ATT Leadership for key objectives and goals.
• Architected and wrote projects test strategies using ATT standards, assigned tasks to testers, Generated IT Test plans, and test Scripts; reviewed daily team progress and submitted reports to leadership.
• Scrum Master, Waterfall Agile, Created Daily Agile scrum meetings and project status meetings with local and offshore developers and test Managers on projects progress and sprint updates.
• Project Coordination and schedules across multiple organizations and platforms to reach business objectives.
• Evaluated End to End BVOIP and reported back to ATT Leadership, Wrote BVOIP Agile test plan from user stories and performed the execution and Validation of test cases and updated ALM QC with defects found.
• Daily Quality Assurance and automation testing over alm QC test runs, updated testing team and Management on Cloverleaf BVOIP on final daily status for multiple projects and Prism Databases evaluation to pull all essential daily updates essentials to the projects status.
• Managed Multiple Telecom BVOIP end to end projects testing, QC test cases and defect management in Quality center and Rally.
• Attended Daily test reviews for ST, UAT, BST, IST and ETE and regression testing and followed up with ORT results for VOIP Docsis CPE’s used in Bvoip Applications passing the requirement and customer delivery.
• Worked on final projects regression and User Acceptance testing team and closed final defects to place projects to final release to customer.
• Daily QC Defect Management for all Open defects, reviewed and closed retest complete defect in cloverleaf Projects.

Confidential, Atlanta, GA

QA performance Test Manager

Responsibilities:

• Live Performance evaluation over Confidential Docsis 3.0 over cut off time for customer using cable modems for telephony systems VOIP testing and CATV checking for % drop calls, Latency, Jitters, and call drops across thousands of users, analyzing performance over The Hammer Empirix.
• Generated multiple IVR Hammer Empirix performance reports and Graphs to monitoring the status of the upgrade for Baseline and compared results to post upgrade, used Generated test plans and scripts to simulate Cable Modem users for testing by generating performance reports between Broadsoft R17 to the R19 Upgrade and post upgrade testing with all used features, using Docsis 3.0 and 3.1 Modems for SIP Voip call processing and functionality coverage including Voice Manager, SIP Trunks, IP Centrex, PRI's, Coordinated test efforts between all remote testers.
• Architected test strategies for intrusive Hammer performance reports and Graphs to monitor the status for the upgrade from Baseline R17 Broadsoft to R19 OS and compared results to post upgrade, using Confidential Docsis 3.1 over cable modems and Centrex Polycoms for VOIP telephony load testing across switches and routers..
• Used Confidential ICOMS Business application to fetch and update customer Ports and IP Connectivity and check Billing Details.
• Configured Hammer SIP test loads and programmed customer XXML SIP profile using QOS and customer Database setup.

Confidential

Validation Project Lead

Responsibilities:

• Programmed and Configured multiple types of Confidential RF Mobile radios devices and transmitters, used for public safety, like police radio, Medic and fire department, extensive functionality and regression testing for many releases using Quality Center in a lab environment, attended daily Engineering meetings with programmers and Managers to go over the progress and patches.
• Developed automated test strategies, Test plans, and test Scripts, Daily scrum meeting with the customer created a methodology and best practices around testing area by select the best method to apply to testing procedures, evaluated and verified RFID signaling.
• Acquired Mandatory 5 Confidential Mobile RF Radio wireless Certifications.
• Test Case development and Defect Management in ALM QC.
• Daily software evaluation and Validation, retest defects and restart test cases after show stopper fixes

Confidential

Engineering Operations Manager/ Quality Manager

Responsibilities:

• ISP design Operation Management; Train and assign ISP network engineers new tasks, quality assurance on final ISP designs, responsible for customer Hourly tracking and Billing, overview time sheets in Startex tracking system.
• Meet with Century Link, Verizon, Fujitsu engineering to discuss new work and provide time estimate on new projects.
• Submitted Quotes and Bids on the estimated ISP projects, assigned tasks to qualified ISP engineers and monitored daily progress.
• Met with Confidential Headquarters and provided engineering presentation on business development.
• Developed the first detailed ISP Telecom Engineering design Web page for training ISP Engineers.
• Hired, trained and managed a medium size engineering department with 10 ISP designers and two field engineers.
• Developed business plans, and developed a timely table to review and QA all final network design projects.
• Generated financial Excel sheets for projects cost estimates, expenses/ profit Margins and management monitoring.

Confidential

Technical Business Development Manager

Responsibilities:

• Developed Company Quality assurance Manuals and telecom ISO 9000 procedures used in development and installation of transport switches
• Built multiple Training LABS with complete -48 Power backup plants and multiple OPTI 6100 AND TA5000.
• Developed multiple training Manuals, Trained Confidential technicians and engineers on ADTRAN aggregator products.
• Developed business plans, build and train engineering teams, submit bids for million dollars projects including Century link, Verizon, Confidential -Mobile and Alpine power systems, Nokia Siemens for cell sites termination, Wind stream.
• Create Excel sheets for project financial estimates cost, expenses and profit Margins, created NDA to affiliate Companies for joint work effort on projects using telecom technologies Like CALIX and ADTRAN.
• Developed IT solutions, work with IT director on resolving company IT problems and all technical issues.
• Acquired Certification CALIX C7, ADTRAN 5000, OPTI 6100, and JDSU TBERD 8000.

Confidential

VOIP Engineering Manager

Responsibilities:

• Worked on Broadsoft SIP switch applications and configured SIP user accounts and QOS services.
• Debugged users problems on the SIP switch from initiation to hangup and reported the issues found to the SW engineers.
• Built and tested Astrix Digital PBX Linux servers to interact with four remote VOIP switches, tested and resolved customer SIP issues.
• Worked on the Billing server and monitored the billing rates for each country and the operation of the Database.
• Setup and tested Volte over 4G Network in the lab environment and tested call flows and connectivity from end to end.
• Updated the XML user profiles for users and programmed them into the switch, performance tested all operations.
• Conducted meeting with my engineering team and resolved customer issues and maintained their accounts.

Confidential, Naples, FL

Networks Specialist

Responsibilities:

• Installed T1 circuits using ADTRAN A3000, TA5000 MUXES, DDM+ MUXES, Nortel DAC’s and Cisco5300 T1 voice.
• Wired T1, POTS, HDSL, ISDN circuits on DSX panels, used Nortel DMS 100 SW to provision CID’s, used CIRAS and WFM Apps, Analyzed T1 circuits using Procom and TBERD 224.
• Maintained XDSL Stinger DSLAM circuits and Voice Channels connected to DACs Digital to Analogue converters and ADC for Analogue to digital converters.
• Provisioned CALIX C7 systems, set up external clock, and NNET.
• Provisioned and Wired T6 to DSX panel, POTS cards and HDSL cards, wired calix to distribution panels and Battery Main. evaluated CATV performance, Connected ATM Marconi with Nortel Passport switches and Monitored all incoming alarms.
• Provisioned HDSL, T1, POTS, ADSL, and UMTS over Fiber ring, monitored alarms using DANTEL.
• Digital and manually cross connected circuits for transport switches using Alcatel LITESPAN 2012, 7670 and CALIX C7/ E7 Maintained Marconi ATM switch, Juniper GIG E/ JunOS and Tellabs equipment.