SUMMARY:

• Performed Org. level CMMI v1.3 Level 3 (L3) and ISO 9001 qualitative process gap analysis, documented gaps in an MS Project WBS to Management which served as a roadmap to achieving CMMI L3 and ISO 9001 goals.
• Developed CMMI ML5 process infrastructure including quantitative statistical data models for SCAMPI C risks/gaps.
• Served as Engineering Process Group (EPG) Chairperson - recommended/implemented process improvements.
• Successfully guided / implemented ISO 9001 & CMMI ML3 for multiple vendors; SCAMPI assessment team member.
• Created, mentored and conducted Process Orientation training - included ISO 9001and CMMI, plus IEEE & ITIL contractual elements for Change/Configuration Mgmt., Release Mgmt., Problem/Incident Mgmt. and Quality Mgmt.
• Performed Verification/Validation and defect management activities for new IP platform website application.
• As a CSM / Agile coach, mentored/trained/audited IT Project Scrum Masters and Scrum team on Agile iterative methodology serving as a change agent to support IT transformation - used JIRA/Grasshopper & Confluence tools.
• Used Kanban task boards, backlogs, scorecards, burn-down charts, velocity charts and CI’s.
• Created and implemented framework for performing Agile and RUP project process compliance audits/reviews.
• Authored Plans (Charter, Project, MS Project WBS, Risk/Issue Mgmt., Quality, Process Improvement, CM, Metrics, Stakeholder Mgmt., Data Management, VER/VAL, Product Integration, Data Management, Training and Agile SDLC).
• Created SOP’s, policies, forms, standards, processes, procedures, training material; automated status reports/charts.
• Managed Quality program risks, issues, CAPA, actions & mitigation plans using SharePoint registers and Excel logs.
• Created Process Improvement (PI) infrastructure, and documented/managed/implemented PI Change Requests using Lean Six Sigma techniques, Kaizen and Business Process Reengineering principles.
• Developed, automated and implemented various Service Level Agreement/Metrics (SLA/SLM) reports with automated charts (Control, Scatter, Histogram, Pareto, Time Series, Moving Range) using quantitative statistical modeling techniques - monitored monthly results/trends plus schedule risks - performed causal analysis for special causes.
• Customized Org. ITS Project Quality Gates (QGs) and defined deliverables list for Agile and Waterfall projects.
• Facilitated project Quality Gate / Readiness Reviews (handoffs between Development Test Deployment).
• Conducted compliance audits on project SDLC deliverables and Org. processes - facilitated corrective actions.
• Implemented Lessons Learned (LL) Process framework, automated LL trends, managed corrective/preventive actions
• Conducted/documented LL for IT Major/Minor Application software releases, key infrastructure releases, and for Data Center program issues including data migration. Performed root cause analysis on issues & graphed data analytics.
• Updated / maintained project Tailoring repository in SharePoint & Tailoring Workbook for approved tailoring requests.
• Using SharePoint, managed Process Improvements, Tailoring, Quality Review/Audit non-conformances, Lessons Learned, Action Items, Deliverable document reviews, QM/SDLC Announcements and monthly QM accomplishments.
• Created, organized and maintained SDLC Process Asset Libraries including SharePoint HTML based quick links interactive ‘buttons’ site libraries linking to numerous process artifacts including templates organized by SDLC Phase.
• Performed SharePoint administrator/super-user tasks (list creation, website menu configuration, site permission, etc.).
• Lead authored Jazz Rational tool capability Roadmap; performed Rational ClearQuest db queries for project data.
• Created RACI charts and CMMI/ISO/Agile tailored MS Visio process maps (swim-lane diagrams; data flow diagrams).
• Conducted artifact reviews on IT Software Application Projects, Data Center and Organizational process assets.
• Collected, reviewed and assessed project artifact and measurements monthly - recommended corrective actions.
• Created/reviewed process compliance report with the Senior Management team and suggested corrective actions.
• Administered Customer Satisfaction Surveys and IT Training Survey results - created graphs and analyzed trends.

SYSTEMS KNOWLEDGE:

Microsoft (MS): Word, PowerPoint, Excel, Excel Pivot / Macro with VBA, Paint, Visio, Project, Project Professional, Outlook, Access, Live Meeting, Communicator, Meeting Place, GoTo Meeting, Explorer, Windows 2000/2003/2007 NT/XP/Vista/7/8; Managing SharePoint 2007, SharePoint 2010 Power User/Site Owner, Google Chrome / Docs / Gmail, Mozilla Firefox, Corel Wordperfect, Photo Editor, Snag It, GIMP, Winzip, Lotus 1-2-3/ Lotus Notes db Team Room, SameTime, Rational Portfolio Manager (RPM), Rational ClearQuest, Sablime, Lync/Skype, MS-DOS, Unix, Unix Shell, Oracle SQL/PL, Oracle 11g, BASIC, HTML 1, 2, 3 & 5, CSS 1 & 2, NotePad, Notepad++, Gliffy, Squarespace, Dreamweaver, Flash, PhotoShop, Illustrator, Small Business Website Creation, WIX, Wordpress, Programming Concepts (Python / C ++, VBASIC), PDF, IQ Suite, Deltek/Clarity, Remedy Ticket Tracker, ServiceNow, SRTS/Team Track, Quality Center, PVCS Tracker, Test Expert, Java Business, JIRA/Confluence, Crystal Reports, SurveyMonkey, EDP, DOORS, People Soft, I-Connect, MIS Server, Rational Tools Technical Seminar, LinkedIn, Twitter.

Other Skills: CMMI v1.2/v1.3 with SCAMPI, CMMI High Maturity Practices ML4/ML5, CMM, Lean Six Sigma Green Belt, Lean Fundamentals, ITIL Foundation, ITIL Continual Service Improvement (CSI), ISO 9001 2008 QMS Lead Auditor, ISO 20000-1 Lead Auditor, 508, SCM/CM, Estimation, Quality Assurance, Agile Certified Scrum Master, Agile for SDLC, Agile for PMs, Agile Estimation and Planning, Cloud Technology, Cloud and VM Technology, System Testing, Test Methodology courses, Selenium, Time Management, Negotiating to Win, Mastery Courses (Mirroring the Customer, and other Customer Service courses), Interacting with People, Systems Testing, Financial Integ., Information Security, Privacy and HIPAA, Security Awareness, Account Cycling / Territory Management, Business 101, Power Selling, BACE + & LACQUER data gathering techniques, University of Sales Excellence Degree; PM courses Managing Projects in Organizations, Risk Management, Project Leadership Management and Communications, Scheduling and Cost Control, Project Management Applications, Quality for Project Managers, Contracting for Project Managers, and PMI Prep; Confidential Nextel Programs (4G, Push to Talk, Wireline); received training to Market AT&T Products and Services (voice, data, T1.5, Internet, E-commerce / Web Site Hosting, Wireless, PCS and pagers, etc).

PROFESSIONAL EXPERIENCE:

Confidential

IT Program/Project Manager, Reston, VA

Responsibilities:

• Successfully implemented a plethora of Agile and Waterfall IT projects within planned schedule and budget.
• Significant accomplishments include implementing three new automated platforms and successfully implemented a litany of new APIs on a multitude of projects for efficiency gains such as cost savings thru reduced labor.
• Performed Risk/Issue Management using account tools (logs, risk ratings, IRMA & SP tools, assessment forms, etc).
• Performed Test Management activities: facilitated daily/as needed Validation phase calls with system interface personnel and users; defect tracking/ reporting using PVCS Tracker / Quality Center; managed test progress metrics.
• Conducted training courses on corporate project document repository tool, and Full Life Cycle (FLT) Testing.
• Facilitated daily Scrum Standup / weekly waterfall project team meetings - maintained schedules and PM workbook.
• Served as Scrum Master on Agile & Hybrid “ScrumFall” projects following the Agile/Scrum/XP/ Confidential methodology.
• Applied Agile Manifesto Change Management on Agile projects - swapped out user stories based on needs/ priorities.
• Held Daily Stand Up meetings, Confidential Planning and weekly Backlog Grooming sessions with Scrum team and PO.
• Ensured entry and exit criteria were satisfied for project life cycle milestone reviews (Ceremonies / Quality Gates).
• Performed Requirements Management using Backlogs or SRS; RTM & DOORS tools; obtained client approvals.
• Recorded/maintained project plans & PM workbook for: agendas / minutes, risk log, issue log, change request log, budget log, schedule portrait, decision log, peer reviews, action items, team roster, test & schedule progress metrics.
• CM: managed Change Requests (CRs) and related cost and deliverables via an automated tool and CR log for approved CR’s; updated MS Project task Schedules, user prioritized Requirements, Project Planning documents, etc.
• Successfully tracked and resolved cost and schedule variances (Estimate vs. Actual) for programs / projects.
• Performed SQA auditor activities on projects including ADM tools using detailed qualitative checklists.
• Formulated technical solutions and applied decisions related to requirements, issues, risks and action items.
• Created and presented Wireless and Wire-line Program status presentations to the Executive team.
• Teamed with Vendors, Suppliers, Users, Senior Management and Project teams in implementing on time, within budget, World Class Quality deliverables on all Software Project Enhancements and Maintenance projects.
• Created and shared with the PMO team various help tools and guides that the team could benefit from (e.g., PM time tracker for Actual vs. Estimates, FLT/TPM Test Incident Report, Project Workbook, Configuration Management logs, Test Case template, SQA Matrix Template by work type, & more).
• Managed IT vendor Statements of Work (SOW) using applied processes (SDF, EDP, ITIL, Agile, CMM and CMMI).
• Derived estimates for Project Management, Solution Architecture, Program Management, Requirements Management, Change Management and Quality Assurance roles; managed work authorization with client.
• Assisted with creating an Org Project Control Book (PCB) structure; utilized a PCB for each project.
• Managed Test Metrics, Delivery team deliverables, critical dependencies, Action Items, and Training needs.
• Served as Release Lead producing the Release schedule and was the management & client liaison.
• Maintained a Program Pipeline file of new Project opportunities which were prioritized by the business.
• Successfully planned, monitored and managed software deployment of up to twenty simultaneous projects in ordering provisioning inventory billing fault (alarms) / trouble management and maintenance in multiple programs: e.g., Government Markets, Wire-line, Wireless, Business Maintenance Platform, Push to Talk, 4G, IP, Pre-Service Automated Testing (PSAT) of T1’s, Pricing, etc.

Confidential

Project Manager, Northern, VA

Responsibilities:

• Performed CMM / CMMI Level 3 QA compliance audits/reviews on Tower Agile / Waterfall SDLC projects, consulted with PM’s on corrective actions needed and conducted training to help satisfy Organization quality objectives.
• Executive Management Board / Management Steering Group - created and presented a Tower ML3 status/compliance presentation to Executive team, created / managed Corrective Action Plans.
• Served as Tower communication liaison disseminated info on policies, processes, methods and procedures to promote institutionalization of new process development and tool improvements to ensure process adherence.
• As a CM SME, reviewed / co-authored Tower Application SCM Plans for ML3 compliance.
• As an Org CMM / CMMI ML3 SME, identified/reviewed/updated Organizational processes, procedures, policies, forms, templates and Training Material to remedy Org and / or Tower process gaps for meeting Org objectives.
• As a QA SME, reviewed IT Project Control Books (PCBs) across the Org. using detailed qualitative checklists.
• Authored and managed Tower Defined Process tailoring Exception requests and approvals.
• Created/presented bi-weekly Process Forum presentations to Delivery practitioners and IT PM’s.
• Maintained/updated Tower ML3 Project Plan using MS Project WBS and authored status reports.
• Created & maintained a Process Asset Library on all core ML3 project QA audit records.
• Contributed toward ML3 Organizational Planning activities, and the re-designing of the ADM process IP web site.
• Tower Training Coordinator Liaison: managed Training plan / repository - provided direction to Delivery Mgmt.
• Worked with Sr. Management to establish the ADM Process Council -- authored related Charter to ensure Continuous Process Improvement (CPI) and CMM / CMMI ML3 transformation.
• Facilitated weekly ADM Council process meetings covering a multitude of prioritized process topics and ensured that all groups including applicable business Partners/Suppliers participated.
• Communication liaison between Confidential U.S. and offshore personnel for Org. and Tower Process updates, issues & PI’s.
• Created and maintained a secure CM version controlled Team Room process repository in Rational Portfolio Manager (RPM) for maintaining ADM Council Process Asset Library (PAL) PCB folder structure content (e.g., Charter, Training, agendas, minutes, issues/risks/actions, ML3 Work-list, Tailoring requests/approvals, and PI request decision logs).
• Generated, evaluated and prioritized Process Development & Improvement (PI) Requests and productivity work-list items based on impact to client and supplier process assets -- worked PI’s thru completion.
• Created/Facilitated ADM Council Process Workshops, PI Training and other workshops as needed to the Council &/or Tower to provide the team with an Orientation on the method and the activities and outputs they were responsible for.
• Recorded Lessons Learned, and performed process measurement analysis on Tower records.
• Evaluated and tracked Tower IT project process compliance using audit forms.
• Received recognition / awards for stellar teaming from: 1. ADM Council Member; 2. IOCT Chair person; 3. ML3 Executive. ADM Council was recognized for ML3 process leadership by: 4. Release Mgmt, and 5. Test Mgmt.
• Software Engineering Process Group ( Confidential ) Member: drove consistency in process - reviewed, edited, gained delivery input, and communicated Confidential and ADM Council process improvements from / to relevant stakeholders.
• Strategic Task Force (STF) chairperson - managed select improvement activities (e.g., peer review checklists, PM/SQA task to estimate guideline, Metrics Report template, Risk Identification template, Test Mgmt. Suite presentation, CM Deliverables presentation, Library Asset Management Plan) engaging delivery team as needed.