SUMMARY:

• I am a result oriented professional with proven experience managing all of facets of SDLC software development projects. I am able to adapt to new environments, situations and software applications with twenty - five plus (25+) years of management and business analysis experience.
• 25+ years of project management (technical, change, process management) experience covers all facets of strategic planning and business financial management. Created and managed waterfall/agile project documentation (technical writing) including Business Requirements documents (BRD), Work Breakdown Structure (WBS), use cases, (Agile: requirements, epics, sprints), budget management documentation and other project specific documents. Managed the development and execution of project test plans and scripts as well as defect identification, research and resolution. PMP Certified
• 25+ years of process management (analysis, design, testing, training, and implementation), requirements gathering (JAD) requirements analysis, cost analysis, document & records management, workflow. Process Management Certified (M.A. Hammer Cambridge, MA)
• Methodologies include Enterprise Change Management (ECMS), SDLC, waterfall, Scrum/Agile, (generally a hybrid of waterfall and agile), Six Sigma and TQM.
• Research, document, execute and manage project related artifacts including: project requirements, project plans, test plans, implementation plans, training plans & related artifacts. (all clients)
• Work with client management and users to gather, document and validate business requirements including: Business Requirements Documents, Use Cases, (Agile: requirements, epics, sprints) etc. (all clients, specifically BOA, Confidential LA. City Prosecutor, Veterans Admin)
• Define and document project processes and process flows using Visio and PowerPoint for presentation
• Manage project SDLC life cycle, scope, risks, change controls, financials, deliverables, schedule, resource requirements, progress from initiation through implementation. (BOA, Confidential LA. City, Veterans Admin)
• Supervised project teams ranging from 3 members to 25+ members. (all clients)
• Ability to prioritize and execute tasks in a high-pressure environment (all clients)
• Create new and/or evaluate/update existing project artifacts for various stages of testing, security as well as any additional artifacts identified in the BRD
• Create, maintain and execute testing and training materials
• Defect identification, research and resolution
• Organizational process analysis, (design, test, training, implementation)
• Proficiency with MS Office applications (Word, Proj, Visio, PP), SharePoint, Team Foundation Server, Quality Center, Nexus, working knowledge of XML, etc. Monitored and ensured compliance with federal, state, local and industry regulations including Records Retention, HIPPA.
• Experience implementing and supporting Electronic Health Record applications includes: Veterans Benefits Management System (VBMS)

SKILLS AND TECHNOLOGY:

• PMP
• Create and maintain Project Plans, WBS (project schedules) user requirements (BRD) and use cases, etc.
• Create detailed Test Plans and Scripts
• Develop and deliver Training Plans and Guides
• Create and manage Project Schedules, WBS Documents
• ECMS (DMAIC- waterfall/iterative), Lean/Agile/Scrum methodologies,
• MS Office (Word, Project, Visio, PP), SharePoint, Rational RTC/RRC/QRC, Clear Quest, Team Foundation Server (TFS)
• Multiple document management/workflow process automation products including Docuvantage, Opitx, DocFinity, SpyView, VIP, FYI, and TRIM

EXPERIENCE HIGHLIGHTS:

Confidential, Ft. Mill, SC

Project Manager/ Business/Change Analyst

Responsibilities:

• Supported the Global Technology Anti-Money Laundering (AML) Business Solutions Team
• Generated documentation and communications to project managers, team leaders and stakeholders to maintain overall preparation and understanding of multiple targeted changes to the processes
• Worked with the assigned business managers to ensure a clear understanding of their requirements for successful project transformation to new the varied enterprise processes
• Created, tracked and maintained the proposed change /configuration management process through the project governance committee.
• Analyzed and documented cross project dependencies, issues, risks and provided oversight of dependencies between project related action items
• Utilized SDLC and Waterfall for this position as well as new project using Agile/Scrum.
• Managed the creation, review, and updates of critical project events such as project tasks (use cases), test scripts and test results
• Created and managed project related documents, spreadsheets and forms using MS Office Tools, SharePoint

Confidential

Sr. Change (Project) Manager

Responsibilities:

• Managed two short term projects (less than a year) from the initial Confidential through Implementation and final Project Closing tasks.
• Managed large multi-year government compliance project.
• Responsible for all budget issues, timely and accurate resource accountability and managing within 3% to 5% of the allotted budget using MS Project and a personal EXCEL spreadsheet
• Worked with the assigned business managers to gather, document and refine project related business requirements and follow up to ensure a clear understanding of their requirements for successful project transformation to enterprise automated data validation process.
• Developed, reviewed and edited key project documentation and communications to prepare the compliance team users for process changes for implementing automated source data tracking.
• Created, tracked and maintained the proposed configuration and change management process through the project governance committee
• Created and managed the cross-reference matrix ensuring that documents aligned with the Confidential statutes and guidelines
• Utilized SDLC and Waterfall for this position and the early stages of incorporating Agile/Scrum.
• Managed the team process for creation, review, and updates of critical project events using Quality Center including project tasks (use cases), test scripts and results and defect resolution.
• Defect identification, research and resolution
• Created and delivered project related documents, spreadsheets and forms using MS Office (Word, Proj, Visio, PP), SharePoint, Clarity, PCMWeb, Quality Center, Nexus

Confidential

Lead Project Manager /Business/ Requirements Manager

Responsibilities:

• Managed the creation, review, and updates of critical project documents using Team Foundation Server (TFS), Excel and other products as necessary
• Created and managed the Cross-reference matrix ensuring that documents aligned with the SDLC elements according to the SC State DSS guidelines
• Maintained budget and resource assignment for overall team of 80 resources.
• Generated Change Management, Testing, Project Management and other key project related plans.
• Tracked and maintained configuration and change management process throughout the project’s governance committee process to ensure all stakeholders were represented and informed
• Maintained continuous commutations with managers to maintain focus on due or overdue task.
• Develop and provide preliminary data for upcoming changes affecting the stakeholders
• Defect identification, research and resolution

Confidential, LA

Lead Business Requirements Analyst/Manager

Responsibilities:

• Short term contract to complete Phase 1 of the Confidential City Prosecutor Electronic Records/document project.
• The City Prosecutor’s office needed an automated process integrating their manual police and court records process with the existing Police Department data base and the Court System applications.
• Conducted interviews and Joint Application Design (JAD/RAD) sessions with key stakeholders to collect data for mapping/documenting the current manual “as-is” process for the Confidential records management between the Police Department, City Prosecutors Office and the County Courts
• Used the approved “as-is” baseline and key stakeholders input to create, map and document the future “to-be” Confidential automated process between the Police Dept., City Prosecutors, and Courts
• Created work flow diagrams for as-is and future “to-be” processes (MSVisio and PowerPoint)
• Identify and manage project requirements, plans, & related artifacts
• Worked with CIO to create a process to track and maintain all proposed configuration and change management details and issues
• Utilized SDLC and Waterfall methodology.
• Generated proposed project schedule, WBS and position descriptions for future staff acquisition
• Mock up live wireframes for user input and statistical dash boards
• Develop preliminary plan for communications to stakeholders (users) of upcoming changes
• Used MS SharePoint to share documents with team members and key stakeholders.

Confidential, Charleston, SC

Lead Project Manager/Business Requirements Analyst

Responsibilities:

• VBMS is the enterprise, high visibility and complex health, medical and pension benefits claim process automation project for electronically managing veteran’s applications for military benefits.
• Managed forms automation process for delivering customer defined requirements
• The VBMS project followed the agile/scrum life cycle methodology to rapidly respond to customer requirements and deliver solutions for daily project progress and oversight.
• Agile/Scrum is managed as several “mini” projects that start with Client Requirements and end with the implementation, validation and approval of that specific bundle of Sprint tasks.
• Participated in Joint Application Design (JAD/RAD) sessions with key stakeholders
• Worked with the assigned VA customer, project managers and scrum master to ensure a clear understanding of the requirement and conduct research as necessary.
• Analysis of user requirements for clarity, completeness, scope and technical feasibility,
• Worked closely with the scrum master to ensure each sprint was completed on time and in accordance with the assigned requirement, epic, sprint and supporting artifacts
• Defect identification, research and resolution
• Coordinated with the internal Quality Assurance team (iSQA), business representatives, user representatives and development team to translate business requirements to application requirements and specifications.
• Worked with multiple teams to create, communicate and track change management process
• Decomposition of user functional requirements (Use Cases, Change Requests) into sub-artifacts using Rational Team Concert (RTC) such as epics, stories and tasks and RQM for test documents.
• Reviewed application defect database and conducted research to ensure resolution.
• Tools used to manage the project included: Rational RTC/RRC/QRC, Clear Quest, MS Office Product Suite (including Word, Excel, MSProject, PowerPoint and Visio),

Confidential, Charleston, SC

Lead Project Requirements Manager/Analyst

Responsibilities:

• Manage various in-house and third party/vendor enterprise projects from initiation through implementation for a major operations segment of a multi-state retail grocery chain.
• Supported multiple product line(s) and operations units such as retail pricing, product upgrade
• Follow the project SDLC principles in an evolving IT organization using project management waterfall methodology while introducing the more flexible process using agile and scrum.
• Created project requirements (BRD), plans, & artifacts for the retail application that was already under development using MS Project and Visio.
• Engaged business & IT stakeholders to identify and document business benefits, ROI, dependencies.
• Created, delivered and tracked the change management process throughout the organization
• Researched and recommended improvements of existing operations, procedures and workflow.

Confidential Charlotte, NC

Technical Project Manager/Analyst

Responsibilities:

• Manage large and medium projects from initiation through implementation for the enterprise wide global operations segment, product line(s) or multiple operations units that were regional or international in scope.
• Manage the day-to-day operational, strategic and tactical aspects of multiple large-scale software projects and communicated status and issues consistently and professionally.
• Work with stakeholders to define, document, and integrate business solutions (create BRD).
• Create, review and revise operational processes models / workflow and service requirements.
• Management project team resources and project budget.
• Identify and eliminate obstacles to solution plans, business goals or implementation.
• Tracked and maintained the Change/configuration management process throughout the bank’s formal governance committee process.
• Work with cross functional IT and business teams to develop & manage project plans (WBS)
• Defect identification, research and resolution
• Maintained overall budget and resource assignments for global technical team using MS Project and a personal EXCEL spreadsheet
• Used commercial and internally developed tools and methodology: ECMS (SDLC-Waterfall/DMAIC and Iterative), Microsoft Product Suite, Clarity, Quality Center, PCMWeb, SharePoint, and Nexus.

Confidential, Jacksonville, FL

Sr. Project/Change Manager

Responsibilities:

• Work cooperatively and collaboratively with the business and IT technical teams to plan and execute project management activities required to deliver Stein Mart's ambitious enterprise wide business goals to replace obsolete legacy system with the Oracle Point-of-Sale systems Pilot
• The initial project was defined from initiation through the final Prototype state. Starting with client requirements, vendor collaboration, internal collaboration, development, implementation, validation and approval for 3 in local stores.
• The end-to-end process ultimately ensured minimal issues for a global roll out to all stores
• Manage the day-to-day operational and tactical aspects of a large-scale transformation project including the integration of legacy systems with new Oracle POS product adding new middleware
• Manage scope and identify/mitigate risk across multiple projects & programs.
• Work with stakeholders to define and document business process requirements.
• Collect stakeholder data to generate process models to convert from legacy to proposed system.
• Work with cross functional IT and business teams to develop & manage project plans.
• Introduce and implement project life cycle management principles in an evolving IT organization using fundamental project management SDLC methodologies, Agile, Scrum, waterfall.
• Analyzed and recommended improvements to automated process in accordance with Six Sigma
• Created the project schedule/WBS structure using MS Excel and MS Project.

Confidential, Jacksonville, FL

Technical Project/Product Manager

Responsibilities:

• Work with stakeholders to define and revise project scope documents, analyze current business processes and formalize implementation plans for releasing products to production.
• Manage global virtual project teams with periodic face-to-face meetings as appropriate.
• Managed projects in accordance with BOA SDLC: waterfall and agile/scrum and PMP processes.
• Utilized MS Project to generate and manage WBS
• Identify and eliminate obstacles to solution plans, business goals or implementation.
• Track and maintain configuration/change process through the bank’s formal governance committee process.
• Confirm compliance with BOA Standard Software Processes (SSP)
• Created and communicated the change management process for the affected users and key stakeholder including User Guides and Training Materials
• Used commercial and internally developed tools and methodology such as ECMS (SDLC-Waterfall/DMAIC and Iterative), Microsoft Product Suite, Clarity, Discovery, Quality Center, PCMWeb, SharePoint, and Nexus.
• Identify, document and validate project critical to quality (CTQ) metrics.
• Managed the team process for creation, review, and updates of critical project events using Quality Center including project tasks (use cases), test scripts and results and defect resolution.