SUMMARY:

To enhance my skills and further my career by filling the position of Telecom Project Manager I. My career highlights include hardware, software and corporate Confidential and contact center projects.

EMPLOYMENT HISTORY:

Confidential, Tampa, Florida

Responsibilities:

• Achievements included several campus locations 6,000+ phones.
• My daily and weekly responsibilities included meetings with project sponsors/stake holders.
• Manage technical teams including engineers, technicians and cable vendors.
• Supervise all aspects of cutover process.
• Managed all task risks/issues and facilitating effective outcomes in a timely manner

Confidential

Project Manager

Responsibilities:

• Project Manager for Confidential: responsibilities include working with Sales Engineer, Network Engineers Carriers and customers.
• The tasks include verifying Carrier orders for MPLS, Broadband, Ethernet and making sure installations are moving obstacles include construction (Carrier), ROE, SOW, LOA, BAA and street permits.
• Network installations include: Cisco, routers, switches and firewalls.
• As a PM I have a weekly customer meeting to discuss Carrier installs and Network interfaces.

Confidential

Manager of VoIP Confidential

Responsibilities:

• Lead Project Meeting
• Planning and design of Network and VOIP Infrastructure.
• Manage all bid processes
• SDLC processes
• Manage remote technicians including cable technicians, voice and Network engineers.
• Risk Management including identifying risks, communicating risks, clarifying ownership, prioritize risks, analyze risks, plan and implement risk responses, maintaining a risk log and track risks and associated tasks.
• Plan and coordinate the work of cross functional teams including network engineers, technicians and consultants.
• Created new company Network and infrastructure standards.
• Reviewed consultants and engineers work for quality and adherence to new Tarkett standards.
• Presentations to senior management team on current issues, tasks and efforts.
• Uploaded\downloaded files to SharePoint
• Worked on Analog Sonus interface for plant analog phones
• Created project plans and teamwork assignments on several remote locations including Denver, Washington, Dallas and NYC.
• Direct and monitor work efforts on a daily basis

Confidential

Program Manager, Middletown, New Jersey

Responsibilities:

• Program Manager for core pair 3, 4 and 5, held weekly meeting with PM’s and Engineers to avoid bottlenecks and keep project on schedule.
• SDLC processes
• Manage remote technicians including cable technicians, voice and Network engineers.
• Planning and design of Network and VOIP Infrastructure.
• Plan and coordinate the work of cross functional teams including network engineers, technicians and consultants.
• Reviewed consultants and engineers work for quality and adherence to Confidential & Confidential standards.
• Weekly Meeting conference calls with different teams.
• Presentations to senior management team on current issues, tasks and efforts.
• Uploaded\downloaded files to SharePoint
• Created project plans and teamwork assignments.
• Direct and monitor work efforts on a daily basis
• Project Budget 1,000,000.00 +
• Track milestones
• Manage Project complete life cycle.
• Equipment included Routers, Switches, Gateways and Servers.
• Venders included Cisco, Sonus and Tektronics.

Confidential, Florida

Project Manager

Responsibilities:

• Track key project milestones
• Created project plans and teamwork assignments.
• Managing budget including procurement accounting and financial control.
• Risk Management including identifying risks, communicating risks, clarifying ownership, prioritize risks, analyze risks, plan and implement risk responses, maintaining a risk log and track risks and associated tasks.
• Worked with multiple Sales teams on Aspect outbound dialer lists (excel spread sheets), setting up schedules and verifying correct time zone’s for outbound calls.
• Worked with Confidential department Supervisor’s on agent NICE recordings i.e. time of day and agent I.D.
• Direct and monitor work efforts on a daily basis
• Schedule MAC work.
• Rotating engineers on Remedy tickets.
• Set up user accounts and maintain databases.
• Projects include moving 400 agents.
• Vectors, Skills routing and Hunt groups.
• Project corporate divestiture from Medco including cabinets, Witness users, VM and DID’s.
• Witness\Nice call recording system daily administration including call history reports.
• Load balancing and skilled based routing.
• Responsible for overall management of team and assigned project

PM Manager

Confidential, Sarasota, Florida

Responsibilities:

• Site locations Midwest to California.
• Completed over 200 implementations.
• Manage Project complete life cycle.
• SDLC processes
• Manage remote technicians including cable technicians, voice and Network engineers.
• E911 SIP/VOIP
• Scope of work (SOW), Master Service agreement (MSA) and Bill of material (BOM).
• Visio diagrams Network diagrams (before and after.).
• Supervised teams and schedules.
• Collaborate with stakeholders to elicit and review Requirements and design.
• Project teams included Network engineer, on site technician and site survey team(s).
• Manage scope and quality while continuously identifying mitigating underlying risks.
• Develop project plans, schedules and timelines.
• Communicate project expectations to team members and stakeholders.
• Estimate the resources and participants needed to achieve project goals.
• Delegate tasks and responsibilities to appropriate personnel.
• Track project milestones and deliverables
• Deliver progress reports, proposals, requirements documentation and presentations.
• Project assessment.
• Design interface T1/PRI to SIP gateway and Audio code gateways, POTS to SIP, G711 and G729 codec.
• Cisco Switch and Routers\I.P. configurations VLAN, QOS and POE Switches.
• .NET Applications Frame work including IMS, Confidential .38 FAX (to E mail) and call center reports.
• Regulatory - e911 (PSAP)
• Remote hosted Server’s Atlanta and San Jose.
• Order circuit via user algorithm.
• Bandwidth network stress test (Jitter, MOS, latency, Upstream, Downstream, QOS and RTT).
• Site survey (Verifying cable infrastructure) and system anomalies.
• Call Center design.
• Software portal configuration\telecom call flow.
• Number portability and porting DID’s.
• Coordinate cutover including time lines and personnel.
• User training.
• Complete final Project assessment.

Project Manager

Confidential

Responsibilities:

• The first priority is the initial meeting with stakeholders defining scope, priorities and goals.
• Scope of work (SOW), Master Service agreement (MSA) and Bill of material (BOM).
• Visio diagrams Network diagrams (before and after.).
• Algorithm to PRI to number of Enterprise users.
• Identify the Carriers and Toll free numbers.
• Verify Toll free planning and or routing.
• Assessment meeting with Bank executive committee, Confidential & Confidential, EDS to elicit and review requirements and design.
• Uploaded\downloaded files to SharePoint
• Develop project plans, schedules and timelines.
• Work with cross functioning teams.
• Manage scope and quality while continuously identifying mitigating underling risks.
• Schedule Data and Cable techs as needed to perform site validation and cutovers.
• Dress and terminate distribution frames (66 or 110 blocks, patch panels, fiber optic LIU’s)
• Onsite visits to verify cable paths, route, Cat5, Cat6, and Fiber optic (single mode and multi-mode) cabling in a new construction commercial environment.
• Terminate and test voice and data and fiber optic cabling; troubleshoot networking and connectivity issues.
• Install support structures (ladders, rack, j-hooks).
• Reported carrier related issues to the local carrier technical contact and help manage to resolution.
• Coordinate circuit testing prior to cut over.
• Make final presentation and assessment of cutover to Bank and team committee.
• Converted 1925 phones faxes and modems to VOIP during this project.

Confidential

Senior Analyst\PM, Sarasota, FL

Responsibilities:

• Manage all bid processes
• Manage a large Telecom campus and community Telephony Network.
• Managing budget including procurement accounting and financial control.
• SDLC processes
• Risk Management including identifying risks, communicating risks, clarifying ownership, prioritize risks, analyze risks, plan and implement risk responses, maintaining a risk log and track risks and associated tasks.
• Supervise and train cable teams in fire stop standards (horizontal /vertical wall penetrations.).
• Created copper and fiber voice and data infrastructure (MDF, IDF) standards.
• Design communication room(s) MDF, IDF including racks and copper and fiber infrastructure.
• Dress and terminate distribution frames (66 or 110 blocks, patch panels, fiber optic LIU’s)
• Created bid process enabling bidders to bid on infrastructure standard.
• Created copper and fiber redundancy paths for voice and data networks.
• Created UPS battery maintenance schedule with quarterly testing of battery life cycle.
• Responsible for the analysis, interpretation, and processing of all telecommunication requisitions and expenditures.
• Completed over 50 projects.
• Scope of work (SOW), Master Service agreement (MSA) and Bill of material (BOM).
• Visio diagrams Network diagrams (before and after.).
• Verizon 4 week infrastructure (copper and fiber standards) class for a corporate environment.
• Verizon Metro LAN SONET installs (10) for community clinics.
• Verizon PRI (15) installs
• Verizon DID mapping 10,000 DID’s
• Vendor Management.
• OSHA classes.
• Audio visual (ISDN) presentation systems, closed-circuit television ( Confidential )
• Call center design including Confidential, Queue, reports, and monitoring features.
• CTI applications (for Hospital operators and call center agents.)
• NICE system (Audio and Call Recording/Logging) for Confidential groups.
• Created schedules for maintenance and repairs.
• Experience in Overseeing the engineering/design, project integration and Planning, technical technology construction management.
• Quality Control and quality assurance management.
• Administration Management, operations management and risk management.
• Installation/repair supervision, construction management.
• Certified on all Aastra Intecom Enterprise telecom systems.
• Projects include kickoff meetings with area Directors, Construction and site area supervisors.
• Projects included adding PRI’s and voice infrastructure, adding new building(s) to campus and or extended community foot print and or remote locations.
• Projects included campus WIFI (over 420 Access points) for Voice (Vocera handsets) and data for laptops. The project was six months in duration. Project included using a Spectrum Analyzer for optimum signal coverage.
• All projects included HVAC and electric requirements.