SUMMARY

• Experienced in State and Procurement RFP, RFI, RFQ, Process Development, Security, Cloud and Infrastructure Technology Data Migration, Data Center Relocation, Data Center Builds and DC Outsourcing, Infrastructure as a service Outsourcing ~ Strategic Planning ~ Technology Direction, M&A, MSP, Integrations and Migrations, Design, Delivery & Implementation ~ Global Operations ~ SFDC, Data Center Operations & Infrastructure Services~ Enterprise Monitoring Applications and tools, Lean Expert ~ ITILV3, (ITSM) ~ InfoSec ~ IAM, SSO ~ Service Desk, Desktop Support, Cloud Computing & SaaS ~ DR/BCP ~ Banking & Hospital Management ~ BPM and BPO Expert ~ Call Center ~ Financial ~ Program & Project Management, PMP, CPM, CSM, PMO, PPM, SDLC, EHR/HMS, Application Development, Mobile App (IOS/Android) Cloud Providers: Softlayer and Amazon (AWS) RackSpace, Oracle Cloud, Google Cloud, Azure Cloud
• Seasoned Technology Infrastructure/ Cloud Executive with budget responsibility of $10 million up to $500 million and analytical Business Management Consultant with over 15 years of executive-level experience in the delivery of large scale, Global, high value corporate initiatives across diverse industry segments while identifying, qualifying, building consensus for, and implementing enabling technologies and enterprise systems that facilitate business processes and strategic objectives. Powerful blend of technology vision and business acumen results in consistent development of powerful business strategies supported by cost-effective, high-performance IT infrastructures and applications. Broad expertise in IT, network, and telecommunications architecture/infrastructure design, full project life cycle management, client/vendor relationship management, and financial/operational management. Ably manage M&A, reorganization, and process improvement initiatives. managing local and global teams. Vendor solicitation, contract negotiations and delivering (MSP) Managed Service Provider Solutions, (SOW) Statement of Works agreements adhering to (SLA) Service Level Agreement, Asset Management Systems for multi hundred million dollar portfolios. An expert in the creation of RFP, RFQ, RFI, Business Case Development with (TCO) Total Cost of Ownership & (ROI) Return On Investment, Portfolio, Program and Project Plans with multiple tracks, design of business applications and network infrastructure transformation strategies resulting in operational productivity and reduced costs.
• Over 10 years of Healthcare experience at Kaiser Permanente, Confidential, Roche | Confidential, Amgen, Impax Labs, Pfizer, WebMD. Led the procurement and project teams for IT departments as well as authored, reviewed and edited procurement-related documents for IT projects from $1 million to $270 million.
• Over 10 years of supporting enterprise solutions within health care at Department of Health and Human Services (SC), Kaiser, Confidential, Blue Shield, Amgen, Pfizer, Confidential . Over 15 years of Banking, financial and Technology industry experience at E*Trade, Bank of America, Confidential, Confidential, Northwestern Mutual, Hewlett Packard, Dell Perot Systems, Confidential, Apple, Confidential, Moodys, Cisco, Confidential and NetApp.
• Principle Liaison between Core Business Units and Information Technology supported and cross communicated a variety of business initiatives and re-engineering projects. Served as a member of the Company IT Leadership Team, reporting to Sr. Executives.
• Excellent Communicator with both technical and non-technical audience including the creation and presentation of executive summaries to steering committees and other executive leadership.
• Managed and Launched end to end customer impacting activities and created the Roadmap for multi hundred million dollar Portfolios and Complex Program across the globe that consisted of many regions and channels. The Launch involved the orchestration and tracking of planned activities, risk identification and mitigation and management across regions and functions while working across the organization as well as with external stakeholders and partners with matrixed groups in Operations, Finance, HR, Technology, Marketing, Lab, Sales, Services, and legal functions.
• Executed complex programs and deliverables with up to 33 large products work streams and functions and many sub-Projects at Confidential, Confidential, Cisco, NetApp, Amgen, Confidential, Kaiser, Bank of America, WebMD, Northwestern Mutual Pfizer, Confidential, HP, KLA-Tencor, and State of California CHHS, CDPH, DHCS, DMHC, CALEPA, CALPERS. Madge Networks. Excellent Executive presentations and communication with the ability to use people skills, influence and negotiation to get the job done, while building long term bridges with partners and stakeholders for better understanding and outcome.
• International working experience in India, Mexico, United Kingdom, France, Belgium, Canada, Dubai and Taiwan Afghanistan, Tajikistan, Turkmenistan, Turkey, Iran, Netherlands, Germany, Pakistan, Australia.
• MBA, PMP, CSM, ITILv3 Certified, TOGAF, certified Project Manager CMP, PMI project management, SDLC, waterfall, KPIT CDP (Comprehensive Delivery Process), Accenture, Deloitte, MSF (Microsoft Solutions Framework), IBM RUP, PMI, TOGAF and SDLC Methodologies.
• Over 15 years of extensive knowledge of Banking, Financial, Insurance, HealthCare, Pharmaceutical and Hospital operations, Business Process Management, Business Process Mapping, Enterprise Strategy, Enterprise Architecture, Strategic Planning, Business Process Reengineering, Application delivery, SAP, Oracle, Deployments, Infrastructure, Program Management experience in Information Systems, Disaster Recovery, Data Center and Operations.
• An excellent communicator and negotiator capable of influencing at all levels of management with proven management and mentoring skills. Solid track record in running ITO, Organizational Change Management, building and running PMO, scheduling and budgeting, resolution of critical path issues, leadership of global cross functional teams, and the delivery of results on time and within budget. Project Management Office (PMO), System Development Life Cycle (SDLC), Six Sigma, IT Infrastructure Library ITIL, Capability Maturity Model Integration (CMMI), PMP/PMI, HRB/HRO trained (High Reliability Behavior/Organization) (TOGAF) the Open Group Architecture Framework methodologies to create accurate requirements and design, develop, deploy, and maintain technology solutions and critical support services for both my team and the clients.

PROFESSIONAL EXPERIENCE

Confidential, Rocklin, CA

Sr. Program Manager

• In charge of 17 Security/Compliance/Voice and Infrastructure Projects. Projects include:
• Server Refresh, Enterprise Monitoring Nagios deployment, Mimecast deployment, UpGuard, Varonis, DUO, OKTA SSO deployments.

Confidential, Santa Clara, CA

Sr. Program Manager

• In charge of 7 Technology Project Tracks including Infrastructure and Cloud Services.
• Open an SVB Bank Branch in Canada that consists of 6 Technology tracks including process development and documentation. Also managed the project of Confidential ’s Risk Analyst Upgrade in a new virtual environment. Activities include all the ePMO gates and framework as well as SDLC and ITILv3 framework. In charge of implementing and executing change and configuration management processes
• Responsibilities include Change Management, Release Management, Communications, Training, Change Readiness Assessment, Impact Analysis, stakeholder management and Corporate Governance & Security Impact assessment to my projects. Responsibilities include status reports/meetings with staff and executives. Financial forecasting and controls.

Confidential, Columbia, SC

Sr. Infrastructure Program Manager

• Performed appropriate scope analysis and lessons learned.
• Developed and managed project schedules.
• Identified and established stakeholders and appropriate project governance, project team resources and ensured appropriate staff are secured.
• Developed and managed project budgets.
• Communicated information at appropriate level for audience, including presentations and status updates including roles and expectations to project teams which included escalating issues to stakeholders and project teams and recommended solutions.
• Documented and reported risk communicated the situation to the project teams, sponsors and stakeholders.
• Mentored other resources PM’s and GIS Organization.

Confidential

Sr. Infrastructure Cloud Program Manager

• Responsible for managing the strategy, planning and execution of separation and integration activities and program management to execute key activities within each integration phase which included leading technical teams to meet delivery milestones.
• Managing large-scale cross functional Data Center Relocation to the IBM Cloud and Managed Services Program to a hosted cloud solution scope including Networking technologies such as Single Sign-On (SSO), Active Directory, VPN, Wireless, Security, Monitoring & Logging, Enterprise Storage. Relocation includes On-premises, Cloud technologies and hosted solution by IBM Softlayer. In charge of implementing and executing capacity, availability, performance and other monitoring processes in an enterprise-class Data Center and Cloud environment.
• Provided visibility to project state (key decisions, dependencies, issues, risks, metrics) on a weekly basis through status reporting (to all stakeholders and team members) Directed the definition of transition plans, activities, contingency plans, approach, tools and processes used to support transition events.

Confidential, Vacaville, CA

Sr. Infrastructure Cloud Program Manager

• Technology Programs: Monitoring Implementation and Data Migration Strategy, Planning, Execution and Program Oversight.
• Tool used: SCADA network.
• MPLS Embedded Management
• Cisco Info Center VPN Policy Manager
• Cisco CNS NetFlow Collection Engine
• Cisco CNS Performance Engine Google Apps, Smartsheets, PlanView, Project, Visio and lead team meetings with video technologies such as Hangouts
• Lead the cross-functional project Core Team meetings and Steering Committee meeting with Senior Executives in IT and business units.
• Provided regular project reviews and updates (deep dive into current state of project goals, risks, escalations)

Confidential, San Francisco, CA

Sr. Product & Program Manager

• Worked closely with the end Clients on solutions and pricing on our products and services both as MSP Managed Services / professional services or product support for the installation and migration or our financial products and worked with Product Management, Engineering, Finance, Sales, Marketing, Legal and Service Delivery teams to ensure all projects on the roadmap and backlogs are managed and delivered in a timely and efficient manner. Worked closely with the sales team on the qualification and solution development efforts during client pursuits and solution implementations. Managed teams in the US, Turkey, India and United Kingdome. Managed teams to drive projects to completion for using Agile Scrum development methodology. Ensured efficient and timely project completion, while fostering effective cross-functional communication and collaboration. Identified and drove process changes to continually improve cross functional team performance. Fostered team health while tailoring approach to the composition of each team, in alignment with Agile methodology. Ensured all projects, bugs and work products are catalogued within one central repository (JIRA and Confluence). Lead daily scrums/stand ups, bi-weekly planning and ad hoc meetings to facilitate communication across the functional teams.
• Responsible for coordinating and managing the release and project management and budgeting of several products on both IOS and Android platforms including apple watch (Watch OS). Owned the sprint calendar and help facilitate projects so all team members meet their required deadlines. Provided regular status reports, work with key stakeholders and 3rd party vendors to keep them apprised of progress. Helped the team troubleshoot when problems arise and escalate to resolve larger issues in a timely and professional fashion. Employed change control policies and act as primary point of contact for feedback in program release progress and other release-related information (including point releases, continuous delivery and post release stability)

Confidential

Sr. Infrastructure and Security Program Manager

• Managed Enterprise Monitoring, Remedy and Service Now Upgrade as well as CMDB, Identity and Access Management, Intrusion Detection, Vulnerability Management, Encryption deployments authentication, encryption, logging & monitoring projects. Managed Services Providers and their SLA’s and other activates.
• OIM/OAM IAM Projects, Off-Boarding, eRPM, UPM, SSO, Programs, working on PlaySpan NTT Data Center and product launches.
• Data Center Migration from Syber Source to Confidential Program DataBase Sybase to Oracel Migration Lead
• Tech Refresh Lift and Shift or Physical-to-Virtual (P2V/p-to-v) Migration to Converged Infrastructure of 97 workloads.

Confidential

Sr. Information Security Program Manager

• Dynamic Security Application Testing for 31 products consisting of multiple applications for most of the products.
• Security tested included Web applications and Mobil, OFX, OFX Tax, Direct Pay, WWW, Bill Pay, Mobil Banking Browser, Credit Operations, Credit Cards, Online Sales and Marketing, applications for vulnerabilities before the application goes to Production. Tools used, BURP, WebInspect and manual scans. Worked closely with Information Security Officers, Information Security Architects, and Business Security Officers, Development and QA Teams and Release Coordinators.
• FY14 Planning and program calendaring that aligns with the release calendars, testing after soft code freeze.

Confidential

Program Manager

• Leading the tech refresh Storage program, Data Migration from 7mode to Cluster mode. The scope includes 22 controllers.

Confidential

Program Manager

• Served in a Project Leadership role providing project management expertise and oversight to ensure successful execution and completion of the Office of the CFO projects, with regard to committed, scope, schedule, budget and cost commitments.
• Worked on 2 programs for the Finance Transformation Office. One was Standard Profitability Reporting Initiative and the other one was Acquisition Financial Data Synchronization Program.

Confidential

Sr. Infrastructure Program Manager

• Corporate Infrastructure Program Management and Enterprise Strategy & Architecture. Managed the Service Providers as well as consultants to complete the daily tasks and make sure that our SLA’s are met.

Confidential

Scrum Master and Sr. Infrastructure Project Manager

• Identified current and recommended future high level technology strategy with business strategy as inputs.
• Corporate Infrastructure and Enterprise Monitoring Program Management and Enterprise Strategy & Architecture
• Provided strategic guidance in order to determine key investment areas in infrastructure and platforms.
• Collaborated with various groups to understand business, financial, architectural, testing, life-cycle and infrastructure requirements of a project for optimal planning and execution of the Technology resources.
• Technical domains included: Server, Desktop, Data Management/Data Architecture, Enterprise system management, Network and Telecommunication, VOIP, Information Security, Identity and access management, Collaboration and content management, Application and data integration, Application development, Business information and performance management.

Confidential

Sr. Consultant ITIL Expert PM

• Confidential Technology Governance Strategy & Architecture Advisor. Utilized and demonstrated business effectiveness skills such as designing roadmaps for deploying processes for maintaining optimal IT service. Scope included project responsibilities; and focus on designing and delivering process solutions such as but not limited to all of the key ITIL Service Management areas. Maintained strong relationships with customers, partners, and suppliers. Assisted in the evaluation, development, design, and implementation, and oversight of new and existing technical solutions.
• Collaborated with various groups to understand business, financial, architectural, testing, life-cycle and infrastructure requirements of a project for optimal planning and execution of the Technology resources. Took a leadership role in developing a structured, standardized, and consolidated set of repeatable infrastructure services that optimally supported business processes and applications. Aligned operational services by assisting in identifying, defining and incorporating service-level agreements (SLAs) and Operating Level Agreements (OLAs) within the project charter. Reviewed the impact of changes and established a capacity plan and monitoring strategy to feed into the assessment for new projects while ensuring sustainability of the existing applications. Created process flows, Led the process design sessions, Developed and supported operational organizations and Division Heads, Designed Human Performance elements of an overall implementation effort, Designed and implemented ITIL and Operational processes, Enablement of Human Performance elements of solutions that deliver client value, Assisted in the designing of support process architectures for critical business systems, Project management and detailed planning.

Confidential

Sr. Technology Infrastructure Consultant to the office of the CIO

• Identified the Infrastructure business requirements and worked with Service Owners & Projects to resolve resource conflicts and managed priorities. Worked with Shared Services, Infrastructure & Project/Program Governance, Aligned with ELC/SLC processes, Technology Roadmap (requirements & design forums), Tracked and reported performance, (IPR’s) In Progress Reviews of deliverables, Financial fitness and cost transparency. Measured delivery against spend, Performed metrics, reports & dashboards to facilitate decision making. Worked with the auditors of GMP (Good Manufacturing Practices) and GLP (Good Lab Practices) activities, documentation and reports for conformance to procedures, protocols and regulatory requirements.

Confidential, ayward, California

Director of IT Operations Infrastructure

• Successfully managed all of the Global IT related Service Delivery operations in the US as well as Taiwan including the Applications, SAP, Asset Management, Managed Service Providers Helpdesk, Desktop support, Data Center services, Network Infrastructure, back office, information security, servers, storage, databases, backup/restore, Disaster Recovery, Business Continuity, creation of RFP, RFI, RFQ, Vendor Management & Selection, VM-Ware, SharePoint, messaging & directory, systems & telecommunications management, cell phones/PDA’s, network and remote access security, antivirus. Worked closely with Company executives, key business partners as well as IT leadership and management team members to implement the appropriate capabilities (i.e., policies, processes, measures, team/skills and tools) to enable the Company IT team’s ability to plan, manage, measure and analyze within these core domains. Responsible for support of the program and proposal activities in advanced IT solutions around all aspects of infrastructure management for a SLA driven environment. Video Conferencing technologies Polycom, Cisco Tandberg & Google hangout.

Confidential, Oakland, California

Sr. Program Manager, Consulting Specialist

• In charge of Leading several national IS Programs at the Hospitals and Corporate offices, Payer and Provider including but not limited to Broker Sales Commission & Compensation Program $5 million. Member Services Call Center, DHMO, HDHP, Data Center Move, eConsult Epic AOMS Acute External Referral System Program for Northern California Hospitals and TPMG. $47 million Call Center Program “Member Services Call Center Desktop Replacement and Remedy Program” Call Volume of over 10,000,000 calls per month. National Pricing Systems NPS$ $270 million and RBRVS, saved $6.4 million in the first year. Supported the program in designing, implementing and integrating enterprise infrastructure. Architected, designed and implemented enterprise solutions for geographically distributed environments of 20,000-100,000 users with server environments of 100 to over 5000 devices. Worked closely with Company executives, key business partners as well as IT leadership and management team members to implement the appropriate capabilities (i.e., policies, processes, measures, team/skills and tools) to enable the Company IT team’s ability to plan, manage, measure and analyze within these core domains.
• Performed audits for process adherence to a defined standard project management framework, reported on multiple projects proactively and solution-oriented, prioritized workload and iteratively to improve processes as needed, identified issues and risk before they impacted the portfolio and guided the issues resolutions. Championed cultural and process change drove the effort to the development & implementation of ITIL service management processes into operations member of TAG (Technology Advisory Group). Provided strategic direction for newly formed (PMO), Defined best practices, Defined and reported on PMO metrics, Managed project prioritization process and governance, Managed the Procurement process and creation of RFP, RFI, RFQ, Vendor Management & Selection score carding activities.
• Developed staff skills at all levels of the team as additional competencies were needed to successfully execute large-scale programs were identified through Gap analysis of existing skills. Collaborated with Business Executives and key Information Technology management on PMO, ITIL, and CMM methodologies. Managed strategic relationships with vendors, Accenture, Deloitte, IBM, Tata TCS, Infosys, Wipro. Managed all key stakeholders including Health Plan Operations, Health Plan Administrations (BI) Business Infrastructure Group and Business Partnership Group, and cross functional teams to meet critical path delivery. Traveled 70%.

Confidential, Milwaukee, Wisconsin

Senior Consultant

• Led the Service delivery of a complex IT server infrastructure operations at NML achieving 99.99% uptime goal. Responsible for overseeing the planning, delivery and support of highly reliable and available infrastructure services to support the Client’s dynamic and growing financial services business. Responsible for representing Information Technology with the Business on all customer related systems and applications. Architected, designed and implemented enterprise IT solutions and represented the Business requirements with relevant internal IT technical staff to plan and deliver business solutions. Led the coordination standardized, repeatable, auditable administrative and operational policies, processes and procedures, using Accenture, Deloitte, MSF (Microsoft Solutions Framework), IBM RUP, PMI, TOGAF, SDLC Delivery Methodologies. Quality, Security & Risk Management: Ensure adherence to quality, security and risk management (e.g., SOX) requirements as it relates to IT Support Services’ capabilities.
• Served in a Project Leadership role providing project management and oversight to ensure successful execution and completion of the Data Center Operation projects, with regard to committed, scope, schedule, budget and cost commitments. Managed a team of 40 professionals supporting a complex program involving data center consolidation projects that included process/procedure development and maintenance, performance analysis and reporting, capacity planning, coordination and management, report generation, facilitating meetings, monitoring Service Level Requirement compliance, facilitation of cross functional team tasking, work flow analysis and generation. Responsible for management of IT services catalog implementation and updates. In conjunction with service delivery tower leads, directed the planning, development, implementation and administration of operations services, policies and programs. Ensured budget, schedules, and performance requirements are met. Data Center strategy, capacity, migration/consolidation and Workforce Productivity & Collaboration Cloud and SAAS Services. Platform Optimization: virtualization (VMware, MSFT) OS: Windows/Linux; platform migration: Sun/HP Unix & Linux

Confidential

Chief Information Officer

• Responsible for the international management of the overall planning, support & maintenance of all IT Applications, IT Operations and IT Infrastructure enterprise wide, included 24x7 operation of various Computing environments, SAAS,, Data, Voice and email networks. Responsible for Technical Information Security, BCP, of the company's IT plans to ensure Technical & Application Security, and Disaster Recovery planning. Responsible for all service operations and delivery of support service levels as owner of all the infrastructure and services (from Data Center facilities up to Database and Middleware technologies) in all computing environments at all locations worldwide including overseeing the support and delivery of incident, problem, event, access, change, release, security, service asset and configuration, request fulfillment, capacity, and vendor management processes.
• Oversaw 24/7 onsite, on-call and weekend maintenance staff schedules required to maintain service levels and to ensure proactive response to alerts and/or service requests at all times. Oversaw the Availability, Capacity and Service Level management process, operations management tools and procedures in order to ensure all Bank infrastructure and application service incidents are prevented or resolved in a timely manner. Led the service continuity management process, which included overseeing the coordination, validation and delivery of the IS Service Continuity plan.
• Developed and foster a culture of Continual Service Improvements to drive Service Management process maturity. Provided staff performance management, resource planning and staff development, training and coaching. Oversaw inter- and intra-departmental training, knowledge transfer and staff rotation plans to developed versatile staff skills as needed to provide comprehensive and effective support service levels at all times. Ensured vendor contracts, service level agreements, and vendor performance met with department and company needs and policies. Responsible for maintaining and optimizing operational budget.
• Provided strategic direction for newly formed Project Management Office (PMO), Defined best practices to be used for project execution, Defined and reported on PMO metrics, Managed project prioritization process and governance, Managed activities of PMO staff to ensure project progress is on schedule and within budget, and acted as project manager on specific projects. PM Performance Tracking - Ran a PM scorecard for forecasting accuracy and status reporting, Portfolio Milestone Tracking ensured that all primary project milestones across the portfolio are identified, tracked, and reported.
• Performed Budget Rollups, Worked closely with Project Managers and Functional Managers to develop, manage and iteratively improve a consolidated portfolio process for budget/forecast, tracking, and reporting. Ensured all key project roles are assigned and responsibilities understood. Escalated project issues, with recommended solutions, to appropriate stakeholders. Planed and directed the activities of global managers, subject matter experts, programmers, analysts, external contractors, and consultants. Designed and implemented the overall IT Roadmap, a blueprint for Client’s multi-year technology transformation initiative.

Confidential , Santa Clara, California

Senior Executive Consultant through Executive Directions

• Managed the service delivery of multi-location data center Data Center Facilities (environmental management) and network infrastructure with responsibility for performance and 24x365 uptime across hundreds of servers and storage farms. Solutions include both enterprise infrastructure and mission critical applications. Planned, influenced and drove multi-year plans for integration of major infrastructure components into the existing organization’s environment with the objective of creating business value, reducing risk, improving operational efficiency, and building a strong platform for growth. Architected, designed and implemented enterprise IT solutions. Defined best practices to be used for project execution and reported on PPM metrics. Managed project prioritization process and governance activities of PPM staff to ensure project progress is on schedule and within budget. Developed and foster a culture of Continual Service Improvements to drive Service Management process with Center of Excellence maturity. Provided staff performance management, resource planning and staff development, training and coaching. Ensured vendor contracts, service level agreements, and vendor performance met with department and company needs and policies. Monitoring Implementation HPOV, OpenView, Tivoli, Remedy, BMC Partol, CiscoView