SUMMARY:

As a project manager, to ensure timely and effective implementation of products and to provide ongoing support.

TECHNICAL SKILLS:

TECHNICAL AREAS of EXPERTISE: CA Service Desk, Confidential , Clarity, TEC, NetView, AIX, UNIX, Windows, ServiceNow, (TCPIP, SNA, Firewalls, DMX, Routers), RACF, Confidential, BMC, Remedy, (z/OS, OS390, MVS, Jes2/3, VM), HTML, Technical Writing, SharePoint, Visio, Microsoft Project, Microsoft Excel, TSO/JCL, COBOL, C+, Assembler, Microsoft Visual C# .NET, Enterprise Command Consulting, Confidential NetCool Omnibus, SQL, VTAM

PROCESSES AREAS of EXPERTISE: Project Management (SDLC, AGILE, SCRUM, VelociQ) methodologies, ITIL, Statement of Work (SOW), (Incident, Knowledge and Configuration Management), COBIT, Systems Integration, Technology Assessment, (Risk, Issue, Capacity and Software Asset Management), Business Systems Management, Leadership, Training, Mentoring and Employee Development, Change Management, PMO, Process Modeling, Pre - Sales and Post-Sales support, Communication and Presentation Skills, Offshore teamwork, Agenda Development, Meeting Minutes, Work Instruction Matrix, Integration with 3rd Parties, Lead Internal Working Sessions, Risk Mitigation Strategy, Workflow Design Documentation (Process Maps), Project Plan Development, Status Reporting, Timeline Adherence, and Change Management Support. PMP expected 2018

PROFESSIONAL EXPERIENCE:

Confidential, Scottsdale, AZ

Project Manager

Responsibilities:

• Working as an Infrastructure Project Manager for Confidential ’s new installations and configurations with Internal and External users to ensure FIPS 140-2 compliance with non-government entities as well as decommisioning .

Confidential, Phoenix, AZ

Project Manager

Responsibilities:

• Working as a Project Manager for multiple concurrent Infrastructure implementations to outsourced Confidential clients.
• The projects consisted of small to medium sized implementation projects and sub projects from inception to completion of server (virtual and physical), application builds and decommissions in test, development and production environments toward effective solutions and timelines.
• Presented project plans, timelines and requirements to clients.

Confidential, Arvada, CO

CEO

Responsibilities:

• Consulted on an independent basis for commercial and residential customers implementing, modifying and customizing small IT office environments.

Confidential, Broomfield, CO

Sr. Project Manager

Responsibilities:

• Supported best practice operations for ITIL V3 processes and process maps that comprised of Access, Capacity, Change, Configuration Management, Incident, Knowledge, Request, Release and Deployment, Service Catalog and Software Asset Management following process maps based on ITIL best practices, communicating effectively with internal departments and external customer senior managers as well as technical staffs. This included preparing and updating project documentation before, during and post project completion, budget forecasts resource staffing and evaluating technical log issues during the whole project.
• Enabled customer’s access to more mature ITIL processes and tools at Confidential which generated approximately $1.5 Million in revenue for 2014 working with Global team members and Stakeholders.
• Project managed the development of onboarding the company’s new and existing clients and manage the scanning process for auto discovery of the Software Assets and Configuration items which is still in current use today.
• Prepared training sessions and presented to customer to ensure successful transfer of knowledge.
• Presented project plans, timelines and requirements to clients.

Confidential, Greenwood Village, CO

Technical/Project Manager

Responsibilities:

• Project managed the development and integration of the Configuration Management Data Base ( Confidential ) with Confidential to reduce mean time to recovery by utilizing automation and the Configuration Items (CIs) relationships that was built into the Confidential for customer notification and incident notification.
• Project managed the development and integration of Configuration Items and relationships in the Confidential for better Incident, Change, and Problem management through workshops, interviews and data gathering. Done by interfacing with Business teams (development and production).

Confidential, Highlands Ranch, CO

Technical Project Manager

Responsibilities:

• Executed the rollout of Prognosis automation/monitoring tool for console and network operations on UNIX and Windows servers.
• Helped save VISA over 1.5 million per year in software license fees by converging the servers.

Technical Consultant/Project Manager

Confidential, Phoenix, AZ

Responsibilities:

• Provided technical assistance and project management consulting for the Business Initiatives at a major credit card company, analyzed the Confidential, home grown software, Confidential NON-Standard software, redundant, and back level mainframe software.
• Reduced software licensing costs to the corporation and also a possible consolidation of data centers that amassed a savings of over $3 million per year.

Project Manager

Confidential

Responsibilities:

• Performed Mutual Loan Finance Center upgrades at a major bank.
• The overall project was Server, Workstation, ThinkPad, and Printer upgrades at 8 different sites nationwide.
• Provided on site PM support, and was responsible for onsite staff. The size of the sites varied from as few as 20 workstations to as many as 200 DELL workstations.
• Produced a measurable increase in response time for quicker customer support and business services, which made an immeasurable boost in morale.

Project Manager

Confidential, Denver, CO

Responsibilities:

• Project managed the development of an Confidential strategic direction tool, performed the framework for data center transformations to include Confidential Business Systems Manager ( Confidential ) V2.1 in the Event Monitoring and Management Design EMMD V3 methodology. This has brought in millions of $ of service work to Confidential .

Manager

Confidential, Arvada, CO

Responsibilities:

• Led a team of operators and Confidential consultants to ensure successful Confidential implementations and customizations at numerous customer environments.
• Duties included personal and HR management for the members of the team as well as resource and budget planning.