SUMMARY:

Senior Technology executive with experience managing data center and physical office infrastructure, ensuring security process and procedures, vendor management, and business availability. Deep insight into strategic value of IT services, cost justification and analysis, and establishing long term strategy aligned with business needs.

TECHNICAL SKILLS:

Hardware: Dell, HP, IBM for Servers/Blade Servers, EMC Storage, Software, Desktops and Laptops (IBM/Dell/HP/Lenovo). VMWare, Hyper - V and Virtualization, Cisco Routers/Switches series (Routing, LAN/WAN protocols), Cisco CUCM and VoIP (including Cloud PBX) phones, SEIM Systems, Juniper Routers, Switches, Pulse Secure VPN SSL SG4500, Blue Coat SG Proxy, Blackberry/BES

Software: OS Windows Desktop/Server including Active Directory services and Group Policy, SCCM/SCOM, Unix, (AIX/HP-UX), Linux (Red Hat/Ubuntu, etc.) Applications MS Office, Adobe Acrobat, Project, Visio, Skype, MS Exchange 2003/7/10 and Outlook and archiving, SQL, (MS/Oracle), Salesforce, Great Plains/Quickbooks Enterprise, Citrix XenApp Administration, Wireshark packet analysis, What’s Up Gold, SolarWinds, ServiceNow, Bloomberg (and add-ins), SharePoint, SQL, HTML, and IIS. Symantec Endpoint Protection, CA ArcServe. Commvault, Audit and compliance tools (Varonis DATAdvantage/Quest Change Auditor/SEIM solutions), Mobile Iron (Ipod/Android Active Sync).Advanced Scripting (Perl, Python, VB script, Powershell).

EXPERIENCE:

Confidential

Customer Program Manager

Responsibilities:

• Ensure all technology solutions provided to clients are within scope of services as specified to contract.
• Effectively scope and track all Infrastructure related projects for efficiency and adherence to plans.
• Oversee projects as needed to ensure that client expectations are managed adequately.
• Maintain adherence to Confidential ’s, and manage all outages and reporting of Root Cause Analysis.
• Leverage relationships to explore new sales opportunities and improve service levels.

Consultant

Confidential

Responsibilities:

• Optimize SolarWinds Monitoring services ensuring thorough monitoring a remediation of all alerts and system disruptions. Escalation point for outages and communications to management advising on resolutions.

Confidential

VP, Head of Infrastructure

Responsibilities:

• Established and evolved all security policies and procedures, aligning with industry accepted best practices.
• Directed change management and control activities, vetting applications and infrastructure changes, providing guidance and justification to CIO, ensuring risk to enterprise was averted or minimized.
• Oversaw 3 data center and infrastructure moves, redesigns and builds at primary site and A/V systems.
• Managed oversight of vendors and services, ensuring contract terms were met and invoices were accurate. Ensured service levels were acceptable, and incidents were handled efficiently.
• Optimized and ensured maximum efficiency of Active Directory, ensuring Group policy objects were deployed correctly, ensured Active Directory health and automated remediation of all errors.
• Engineered all network configurations and approved changes after vetting by the CIO. Required proficiency TCP/IP, OSI Model, and Routing/Switching, particularly in Cisco. Managed Cisco Call Manager implementation.
• Directed the overhaul of the entire Enterprise to modernized standards and protocols after a 1 year refresh.
• Managed and ensured scope of BCP/DR plan was achievable for RTO/RPO goals, and viability therein successful.
• Implemented a Managed SOC for Security Monitoring. Developed Cyber Security training and related policy documentation. Implemented tools and ensured continued user adherence.
• Ensured all Windows desktops and servers were patched in accordance with regularly posted Microsoft security updates. Verified changes, ensured testing, and back-out plans in place in the event of failures.
• Oversight of all data center hosting initiatives, including hosted and cloud based solutions directing governance, facilities assurance, and relocation to off-site and new service providers.
• Determined network monitoring scope and ensured compatibility of protocols and monitoring thresholds using Solarwinds Network and Application Monitoring; oversaw the migration from What's Up Gold.

Consultant

Confidential

Responsibilities:

• 2nd level support Shift engineer for Global Network Operations Center in a multi-site environment.
• Perform backup and restore operations with CommVault Network Backup Systems.
• Investigate network latency by analysis of Cisco IOS and circuit configurations. Perform advanced changes as needed to ensure optimal network configuration while adhering to change control methodology.
• Management and configuration of 4 Citrix Server Farms, serving 4 global data centers and user communities. • Ensured root cause analysis provided for all outages, and reason for outage communicated to management.

Confidential

Manager, Trading and Back-Office Support

Responsibilities:

• Lead technical engineer for a financial trading brokerage, with varied geographical responsibilities.
• Supported Exchange 2003 environment and email connectivity to Blackberry Enterprise Server for e-mail.
• Architected network infrastructure of DHCP, DNS, VLAN’s and security of remote sites adhering to Confidential ’s.
• Administered Windows Active Directory, and applied group policy settings improving desktop security.
• Used scripting languages (Perl, Python, VB Script, Powershell) to automate tasks and improve efficiency.
• Managed and maintained Linux hosts ensuring full availability for developers.
• Re-engineered AD incorporating Group Policy objects and detailed requirements for security compliance. •

Confidential

Network Consultant

Responsibilities:

• Install, configure and optimize network management systems to ensure compliance with Confidential ’s.
• Direct oversight of 7 employees for a Managed Service Provider NOC.
• Performed additional network enhancements and modifications as requested by clients to improve overall system health.

Confidential

Network Systems Manager

Responsibilities:

• Managed an on-premise data center ensuring all digital and physical assets were available for system usage.
• Installed and configured Cisco Pix 520 firewall with IDS monitoring of network security.
• Documented all processes, procedures and configurations for backup engineers. Provided extensive materials and FAQ’s for clients describing policy and procedures for contributing data and transmitting data securely through the Internet.
• Deployed network monitoring utilities to assure continued availability of systems, and compliance with standardized policies. Established network and operational controls for all workstations and networked resources in compliance with established guidelines.
• Installed and maintained IPS for analysis and logging of network events. Ensured rules and signatures based on new threats. • Installation, configuration and maintenance of Windows 2000 with Exchange 2000 Active
• Managed migration of Windows 2000 Servers to 2003 Active Directory Structure.
• Used scripting languages (Perl, Python, VB Script, Powershell) to automate tasks and improve efficiency.
• Installed and configured Veritas/Symantec Backup Exec for Windows Servers. Scheduled backups and rotated tapes for offsite archiving. Tested and ensured reliability of backup procedures.
• Developed and tested disaster recovery and business continuity plans.

Confidential, Plano, TX

Director, Global Support

Responsibilities:

• Primary resource for product offerings and in-house service and support related issues and processes.
• Directed Network monitoring operations of four engineers for network availability. Developed SOP’s and runbooks to ensure system availability and maintenance processes. Provided evaluations and developmental guidance.
• Engineered Cisco routers and PIX Firewall for company’s Internet access with VPN/RAS capability to remote users. Provided vendor analysis for Cisco products to similar products for interoperability comparison.
• Lead sales engineer for presentations to investors and potential customers on-site requiring comprehensive product discussions with meeting attendees. Managed 6 engineers. Authored technical documentation for website FAQ's and product literature.

Confidential, New York, NY

Sr. Systems Analyst

Responsibilities:

• LAN/WAN Monitoring with HP Open View, resolving and coordinating repair of outages with vendors.
• 2nd and 3rd Level support for 30,000 clients with regards to Windows and Enterprise Application Services.
• Developed and edited service runbook for training of new Systems Analysts at MIS.
• Evaluated team of analysts for performance and managed their support queues to ensure accuracy of tickets and forecast support trends. Provided training for new analysts on systems, processes and support procedures.
• Lead for a centralized helpdesk for all Technical Concerns of MIS.
• Directed 12 junior and senior staff members on daily responsibilities.
• Administered Novell and Windows NT Domain accounts for user password resets and account creation.
• Assisted with implementation of SMS for remote application support. • Managed vendor relationships and

Confidential, New York, NY

Sr. Service Specialist

Responsibilities:

• Provided 3rd Level Support to 7000 Executive Level Consultants in NY Offices.
• Contributed on Office Migrations and Local Relocations of Departments.
• Supervised activities of up to six staff members for similar duties.
• Administered Windows NT/Novell 4.1 Users, and Server Support with LAN/WAN Issues.
• Level 2 Desktop Support for 200 Windows 95 and NT 4.0 Workstations.
• Developed all NT software images for consistent deployment.
• • Implemented Ghost image standardized for