SUMMARY:

• ServiceNow, Remedy, MS Office, Visio, Outlook, SharePoint, MS Project, Jira, Clarity, Work Front/AtTask, Lotus Notes, Plan View, QuickBase, Wrike, Microsoft Dynamics CRM, Ariba/SAP, Power Steering, Skype, WebEx/Webinar, SDLC, Waterfall, Iterative, Agile, ITIL/ITSM, CMMI, PMBOK, Lean Six Sigma, Identifies and resolves issues, Project Change Order, Resource Management, Excel - pivot tables, charts /graphs, Creation of training materials, Ariba / SAP, PowerPoint, MS Project, SharePoint, Outlook, Project Management skills, Customer Relations, Vendor Management, Coordination of project teams, invoice processing, Project Lifecycle, Data Integrity

PROFESSIONAL EXPERIENCE:

Confidential - Plano, TX

Project Manager I /IT Project Coordinator

• Chair - weekly Program Risk and Issues meeting
• Chair Bi-weekly PMO Team meeting
• Chair - weekly Project Leads team meeting
• Input project tasks, assign resources, create Risk and issue and create reports in Clarity
• Update the program schedule using MS Project and assist in determining the critical path.
• Analyze program schedule for errors, risks, and opportunities.
• Analyze program resource allocation to determine constraints.
• Support the Project and Program Manager in creating executive level reports and presentations.
• Collect information from the various project teams, consolidate information, and create status updates.
• Work closely with budget management and scope management to ensure alignment
• Manage program risk and issue logs, decision log and change request process.
• Create and update program process and procedures
• Creating, submitting and providing change management for project team requests

Confidential - Plano, TX

Program Coordinator / Manager

• Coordinating with Implantation team to convert eight franchise POS systems to one POS system.
• Coordinating the cabling installer and HW vendors to ensure on timely delivery to franchises stores
• Creating and maintaining reports in QuickBase for communication with C level
• Updating and creating process/procedure documents for Implantation team
• Creating and running reports in QuickBase for E- Restaurant team
• Creating project plans in Wrike for Implantation team and E- Restaurant team
• Coordinating with E- Restaurant team on installation of new E- Restaurant software to franchise BOH systems
• Maintaining and updating eRestaurant Go Live Calendar

Confidential - Plano TX

Project Manager I / IT Project Coordinator

• Provided Project Management, Project Lead and Project Coordination Support for 14 Project Managers for IT Financial Application projects to migrate to new data center and DR center for all 13 lines of business teams.
• Chair Weekly PM Forum meeting - project owner updates / status
• Chair Weekly Risk and Issue Meeting - providing escalations as needed
• Coordinate and update Risk and Issue for programs, master project and sub projects
• Produce bi-weekly Data Quality reports and assist Project Managers in correcting issues
• Create projects, sub project, project plans, and WBS in Clarity
• Configure and generate reports in Clarity for cost plans, resource, milestones, deployments, etc.
• Provide Clarity assistance and training
• Create status reports for master project - weekly
• Generate reports for level 2 managers, CIO weekly meeting, Program Manager meeting, Senior Managers / Project Managers meeting, etc.
• Perform other tasks as requested/assigned by Resource managers, Senior Project managers and Program managers
• Attend meetings, create meeting minutes, prepare meeting materials and presentations, update project status, project plan, project budget updates, etc.

Confidential - Plano TX

Project Coordinator / IT Project Lead

• Provided IT Project Management Support for 3 Project Managers.
• Chair Weekly Technology Services Program Update - Project Owners
• Chair Weekly IT Environmental Request Prioritization Meeting
• Work Front updates and assist PM with projects in Work front (AtTask)
• Coordinate all the Environment requests, follow-up and follow through on the ER’s.
• Provide timely support/service delivery for any Ariba/ Solomon setup requests
• Timely and accurately coding of SCM and Technology Services invoices (over 9 Million per quarter).
• Assist Project Manager in setting up Agile project plans
• Run weekly missing time reports and notifying individuals that their time is late.
• SharePoint administration-of any other tasks/projects/requests.
• Assisted in gathering requirements and preparing project scope
• Run Monthly Project reports in Solomon/ Ariba
• On-boarding and Off-boarding of resources
• Track Change management requests on Excel spreadsheet
• Basic understanding architecture drawings
• Update Best Practice and Lessons learned Documents

Confidential, Consulting - Dallas TX

Project Manager / Project Coordinator- Services and Content Development

• Manage all Services & Content Development Projects
• Responsible to track project changes, action items, milestones, and updating SharePoint portal
• Create/coordinate all required documentation needed for service projects
• Assign all required resources to content development projects /Service Projects
• Assist staff with scheduling of service projects
• Assisted in gathering requirements and preparing project scope
• Manage/Create all quotes, estimates, and Statement of Work request from Sales
• Track Change management requests
• Act as Services and Content Development liaison to Other Departments
• Manage Content Beta Clients
• Assist Project Manager in setting up Agile project plans
• Monitor All Support & Content Development Support Cases
• Track and update Status Summary of Service and Content Projects
• Validate all Services & Content Development Projects are updated in Microsoft CRM
• Generate Service Project Task Back Log report, Service Billable Hours report, Service/Content Projects Reports from Microsoft CRM
• Serve as a backup tester for content and services projects
• Work with Services and Accounting team to answer billing questions
• Update Best Practice and Lessons learned Documents

Confidential - Irving Texas TX

Junior Project Manager / IT Project Coordinator

• Provided Project Management Support for 7-8 Project Managers.
• Meet with clients to review project s financials, review current project status and potential project
• Review project budgets (10K- 20M), monthly chargeback reports and coding and processing of all invoices for vendors with Project Managers and Accounting,
• Ensure the weekly Project Status reports are completed in a timely manner.
• Track and update resource (180on - shore/160 off shore) allocation for all projects across the company (10K-20 Million)
• Creation of department process and procedure documentation.
• Assist Project Manager in setting up Agile project plans
• Contract management-ensure contracts and change requests are signed and uploaded in to SharePoint project folder and hard copy returned to client.
• Sub-Contractor / New Hire on boarding and SOW extensions for on-shore and off shore resources
• Responsible to track project changes, action items, milestones, and updating SharePoint
• Assisted in gathering requirements and preparing project scope
• Basic understanding architecture drawings
• Update Best Practice and Lessons learned Documents

Confidential - Plano, TX

IT Portfolio and PMO Coordinator

• Provided PMO Project and Administrative Support for Director of PMO.
• Track and update the weekly Capital Project Dashboard on the IT PMO SharePoint site
• Update the weekly IT Projects Status PowerPoint on the IT PMO SharePoint site
• Run Release Request report and update the OSS Status report weekly.
• Ensure the weekly Project Status reports are completed in a timely manner.
• Manage OSS Status and Environment Management meetings

Confidential - Irving, TX

IT Portfolio & PMO Coordinator

• Ensure up to date weekly status reporting from Project and Portfolio Management team.
• Review project budgets, monthly chargeback reports and coding of invoices with Portfolio Managers, Project Managers and Accounting,
• Creation of department process and procedure documentation.
• Administrator for Portfolio Management Software (Power Steering) including: manage user access/issues with the software, provide the department/client training on the use of the software
• Regularly review and audit time reporting to ensure accuracy and compliance across the department.

Confidential - Dallas, TX

Project Coordinator/Construction Safety/ QA Specialist

• Coding of invoices, scorecard tracking, updating documentation on processes
• Coordinated NRV vehicles (163) - scheduled preventive maintenance, assigned new gas cards, assisted driver with obtaining Driver PIN for fuel. Handed calls from field for assistance with vehicle- break down or accidents. Assigned new vehicles to field projects-track driver, location, vehicle data
• Supported Director of Quality Assurance and the Sr. Manager of Construction Safety
• Coordinated Cell Phone program (210)-Set new hires up with new phones, monitored month cell phone usage and created data file in iDEN database
• Basic understanding architecture drawings
• Supported the Safety and QA Team with transmitting site assessments /QA process changes to field office and ensure that the correction was made and returned to DART Head office.

Confidential - Dallas, TX

Junior Project Manager / PMO Coordinator

• Leading a project team in delivering milestones and benchmarks to the customer Conducted pre and post-install conference calls to ensure that assigned tasks were completed and delivered to the customer’s satisfaction.
• Created/updated Excel spreadsheets to track and align project financial expenditures- technician’s timesheets, vendor invoices, and shipping cost to eliminate project overages.
• Assisted in gathering requirements and preparing project scope
• Processed PCRs (Project Change Requests) to ensure that the project was completed on time and within budget
• Provided Project Team Lead Support in delivering milestones and benchmarks to the customer conducting pre and post-install conference calls to ensure that assigned tasks were completed and delivered to the customer’s satisfaction.
• Created various Word, Excel and PowerPoint presentations and documents.
• Resolved customer issues regarding solutions for the GSD website.