SUMMARY:

• Positioned to deliver IT project leadership excellence, proven resource maximization methodology, cost - effective solutions, and drive program efficiency optimization
• Accomplished and result-driven project & program Manager with more than 14 years of strategically driving strong and sustainable operational stability through identifying and implementing best practices for optimizing IT costs, improving system performance, and ensuring service-level requirements are met.
• Motivated achiever and proven bottom-line contributor with a proven history of accurately assessing/addressing company needs, and establishing an efficient process that contributes to bottom-line growth for companies.
• Top performer with hands-on, approachable experience and a track record overseeing projects from start to completion utilizing advanced knowledge of security countermeasures, project management processes and controls to accomplish project objectives by planning and evaluating project activities.
• Visible leader and effective communicator and relationship-builder with superior detail orientation who gathers and imparts information effectively across all management, department, and discipline levels and engenders collaborative spirit, consistently resulting in extraordinary outcomes, including the ability to explain technology solutions in business terms, establish rapport and persuade others

CORE COMPETENCIES:

Program & Project Management Network Operations Training Development & Facilitation Process Development & Improvement Information Management Cross-Functional Team Management Communication Initiatives Growth Planning & Implementation New Applications Design Project Direction & Leadership Budget Planning Reporting & Presentation Change Management Relationship Management

PROFESSIONAL EXPERIENCE:

NETWORK OPERATIONS MANAGER|ASST. DIRECTOR

Confidential, Lynchburg, VA

Responsibilities:

• Spearheading daily operations of the campus network to include all wired, wireless and classroom/call-center technologies.
• Utilizing industry resources to identify new and innovative techniques and best practice including handling daily reports, budget development & management, incident command and maintenance of network integrity.
• Improving performance and capacity through oversight and execution of program and project management, road-mapping and demand process through to execution.
• Driving and inspiring technical and process change through supporting and developing a Dev-Ops team to adapt to the changing technologies and mission of customer demands.
• Reduced departmental budget by 33% while maintaining operational effectiveness and employee development.
• Successfully developed a strategy for effectively migrating a new enterprise-level unified communications platform for the campus call centers and enterprise lecture capture platform for campus classrooms.
• Successfully reduced the department financial burden through the audit and renegotiated of outdated service contracts and support contracts.
• Minimized systems issues impacts by identifying system deficiencies and assisting in root cause analysis.
• Significantly reduced failures, defects and improved overall performance by performing User and supervisor functions within service now, report generation, ticketing and change process.

PROGRAM MANAGER

Confidential, Lynchburg, VA

Responsibilities:

• Led network operations program for Confidential which supported the demand projections based on centralized IT initiatives for Network Operations.
• Managed and developed yearly fiscal budget for Network Operations with no overages or amendments.
• Ensured program milestones were met and oversaw development of departmental budget and management of project management team.
• Promoted benefits realization across all programs which included campus emergency services, collective negotiations of service contracts, infrastructure modifications, and interactive fan/student experiences
• Droves efficiencies in process implementations while developing capacity plans and predictive models for proper scaling of upgrades, life cycles, and budget planning.
• Developed and established standards model for program/project management that was focused on enhancing the user experience, increasing departmental satisfaction, and meeting service level agreements.

SR. PROJECT MANAGER

Confidential, Lynchburg, VA

Responsibilities:

• Balanced campus initiatives and customer requests by managing close support and review of resources, budget, and competing priorities.
• Routinely supported 8-12 projects at any given time while supporting product review and roadmap control for network services product and developed release schedule per executive priority, resources, and industry demands.
• Evaluated and reviewed new and current campus technologies for the establishment of standards and reduction of product duplication
• Successfully completed $2Million + campus network upgrade to support 10G backhaul.
• Delivery of new or enhanced products and/or services that improved university satisfaction through the use of technology.
• Developed overall strategy for University of high-value projects and also established standard of practice for business cases and chartering for project initiation.

SR. PROJECT MANAGER | COUNTRY MANAGER

Confidential, Amherst, VA

Responsibilities:

• Fostered Confidential ’s success by serving as a forward deploying Sr. Project Manager domestically and internationally to support management of all phases of various IT projects to include solicitation, chartering, executing, monitoring and closing on commercial and DoD contracts. (Est. $20 Million) Established PMP Certification.
• Established practices around proactive risk mitigation, potential schedule slippage and adherence to contractual compliance.
• Lead manager of the 5th Signal Command relocation to Wiesbaden Germany and Cisco geo-redundant cluster
• Identified and implemented solutions to improve programs as the Theater Manager in support of Kuwait Call #48 base infrastructure modification program.

SR. VOICE | PROPOSAL ENGINEER

Confidential, Amherst, VA

Responsibilities:

• Proactively engaged government solicitations through the development and submission of contract bids.
• Collaborated with engineering teams to support joint objective and engineering-based solutions that met requirements and submission criteria.
• Routinely performed network analysis of customer’s sites in an effort to relieve financial burdens.
• Noted for in-depth industry knowledge and ability to perform and manage QA/QC on awarded contracts to ensure proper remediation, delivery, and acceptance of all contract terms
• Awarded commander’s accommodation for successful disaster prevention during a catastrophic outage at Al Dhafra Air Base, UAE.