SUMMARY:

• Excellent at delivery of projects within time, project specifications and without skipping issue.
• Led testing team for three billing platforms including Functional, E2E, performance, devices, etc.
• Helped developed and maintain processes to reduce environmental or configuration issues
• Implemented procedure for smooth handset testing using LAB and production network.
• Continually managed the delivery of multiple company projects within a single release.
• Has been solely responsible for the full lifecycle execution of the complex ACC MVNE platform including all downstream systems.
• Define mitigation plan, traced, and resolved critical issues to maintain full test quality and control of project progress.
• No skipping or ZERO - DEFECT releases on three different billing platforms for several years
• Lead 15 to 18 fulltime and contractors including onshore and offshore
• Quality assurance testing applications, such as Telecom, Web-based (.NET/J2EE), CRM, CSM, Retail/ POS/Connection Center (Walmart), WAP, MyAccount, Digital Locker/RSS feed, E-commerce, Telesales, IVR, etc., and devices including Mobile, laptop, tablet, data stick, pc card and modem on different operating systems like android, RIM, windows, etc.
• Excellent understanding of SDLC (Software Development Life Cycle) and defect life cycle.
• Proficient in use of HP Quality Center (V-9/10/11)
• Proficient in unit, system, functional, integration, E2E, regression, progression, connectivity, compatibility, white box, black box, stress, stability, API, UAT, GUI, database, negative and device testing.
• Extensive work on both manual and automated testing.
• Extensive experience in developing test plan, test strategy, high level calendar and test script using business requirements and design documents.
• Experienced in mediation, rater and creating usage and running bill for different corporations.
• Experienced on Ericsson EPSI and IN system to maintain and validate prepaid subscriber usage and accumulator details.
• Excellent working knowledge on AT&T(GSM), SPRINT(CDMA), Confidential and Walmart FamilyMobile (GSM) telecommunication projects and applications.
• Experienced in device provisioning to OMA/DM, SPS, Google mail, Digital locker, and ITLDAP systems.
• Excellent understanding of Switch control, HLR, GFLX, OTA, SMSC, MMSC, INFORM, USSD, CCN, VMS, SDP, GGSN, DUS, NCS, AIR Nodes, etc. network technologies that are needed to perform complete E2E handset testing.
• Testing and troubleshooting mobile, data stick, tablet devices on AT&T, SPRINT, Confidential and Family Mobile (Wal-Mart) telecommunications.
• Experienced in configuration and setup of live SIM, IMSI, MSISDN, etc. test data in testing environment by using different tools
• Experienced in setting up network APN, SMS service center number, MMS server IP, Camel string, GGSN, etc. configuration on various devices.
• Excellent knowledge of device protection terminology using Asurion technology.
• Excellent knowledge of consumer electronic bill setup and payment via 3rd party system or bank website using FISERV technology.
• Experienced in creating marketing campaign offer for end user by using INFOR technology.
• In-depth knowledge of SOAP UI tool to perform validation on different interface.
• Experienced in working with production support team.
• Excellent knowledge of installation and configuration of product, sales and customer information, defining network between multiple register and server of POS system.
• In-depth knowledge of working on Oracle, PL/SQL, Toad, SQL and DB2.
• Good knowledge of development and maintenance of various designs, development, testing and implementation mapping using Informatica tool.
• Experienced in Oracle database maintenance including installations, upgrades and recovery.
• Experienced with IBM Rational DOORS, synergy defect tracking tool, LDAP and Single Sign On (SSO) technology.
• Developing and maintaining various websites using Flash, PHP, HTML, ASP, Java scripts, VB scripts, etc.
• Expert in RuleSpace Solution - parental control (content control) and mobile data filtering technologies.
• Experienced in VoIP (Voice over IP) technology.
• Thorough understanding of National Coupon system (NCS).
• Experienced on Facility Commander Wnx system and manage Confidential employees and visitors nationwide.
• Excellent knowledge on MBB - Mobile Broadband technologies.
• Experienced on Paymentech and Equifax system.
• Thorough understating on Android SDK - Android software development kit.
• Excellent knowledge on SIVR - Speech Interactive voice response system.
• Outstanding knowledge on Syniverse Port-in and port-out technologies
• Experienced on WLNP-Wireless Local Number Portability system.
• Excellent knowledge of DST Output - Prints, mails and electronically deliverable technologies.
• Experienced on ISIS mobile wallet technology.
• Highly familiar with Payment Kiosk system.
• Experienced on VPN - Virtual Private Networks.

TECHNICAL SKILLS:

Hardware: HP, windows workstation, pos scanner, pc card, modem, badge scanner and controllers.

Operating Systems: Windows 96/98/2000/2003/ ME/XP/Vista/Windows 7.0, Windows-NT4.0, Win2K Server, Mac, Linux, Android, RIM, iOS and Microsoft

Programming Languages: PL/SQL, HTML, XML, JavaScript, PHP, Style Sheet.

Database: Microsoft ODBC, SQL, Oracle 9i/10G/11G with SQL *PLUS, SQL server 2005/2008, Access

Development Tools: Microsoft Visual Basic, J2EE, Android SDK, Flash

Project Management Tools: Microsoft Project 2007/2010, Microsoft Visio, and Microsoft office suite 2007 /2010

General Software: TOAD, Microsoft Office, Mercury Test Director, Quality Center version- 8.0,9.5,10.0 and 11.0, MS Front Page, LogMonitor, SOAP UI, Synergy,Goldern,DB2, Quick Test Professional

Web Tools: JSP, Weblogic, Java Script, ASP. VBScript

Multimedia: Adobe Photoshop, Adobe illustrator, Video studio-10.

Engineering: CDMA, GSM, HLR, SMS, MMSC, LAB test, GGSN, GFLX,etc

WORK EXPERIENCE:

Confidential, Atlanta, Georgia

Test Lead

• Managing an ACC MVNE platform of 13 (onshore and offshore) resources. Throughout involvement with the QA management, EIT, development and release delivery teams to deliver a successful release.
• Created and achieved the new QA team to deliver high quality mobile software applications of Web-based (.NET/J2EE), Tibco, SAP, WAP, MyAccount, handsets, etc and various 3rd party applications.
• Leading the entire team in establishing scheduling, implementation, and testing activities relating to software, hardware, and network changes in numerous projects toward production with consistency of higher quality of product.
• Throughout monitoring projects and release process that productively delivered from team successfully to clients every 3-4 weeks.
• Continuous involvement with Dev team and reduced number of defects and quick test turn around for any given project.
• Adopt best delivery approach and company standardized key processes to utilize resources deliver project in a timely manner or with a shrunk test window.
• Trained resources to understand business logic, E2E coverage and company standard architecture to identify and capture every possible scenario and identify all issue and route them to correct team and get them fix within a short time.
• Has been responsible for verification, releases, customer technical and production supports throughout each release.
• Has been responsible to create and presented a detail daily and weekly project status to the QA and client management.
• Experienced in adopting best mitigation plan and work towards plan to achieve resolution of any risk or high escalation issue

Confidential, Atlanta, Georgia

Senior Test Engineer/SSME

• Developing requirement based software releases and documentation by managing their correct preparation and quality execution on ensemble system.
• Analyzing functional and technical system design.
• Presenting demo and external review of project release documents to the client and business users.
• Participating in meetings with the development and business analyst team to resolve technical issues.
• Performing view logs, running jobs and producing EOD and EOM outputs on Confidential billing environment by using UNIX shell scripts.
• Verifying daemons and job logs on ensemble side to create bug and resolve issues encountered during Samson billing and AR batch jobs.
• Verifying and troubleshooting major showstopper issues by viewing log files in ESP, Tibco, Tuxedo, etc. systems and assisting the dev team for quick resolutions.
• Performing system, shakeout, sanity, E2E, regression, connectivity, API, progression, functional, system integration, stability, usability, negative and database testing.
• Preparing and managing Confidential switch control schedule and configuration.
• Preparing agile development methodology such as scrum on various SDLC phases
• Managing various transactions through different channels like care, web, retail, etc. using Ensemble and Confidential applications on different network systems.
• Verifying 3G and 4G mobile, data stick, laptop, tablet devices including MyAccount and WAP server on different mobile operating systems.
• Troubleshooting devices for network or application error by using Android SDK and other tools.
• Managing TMO prepaid subscribers by using IN, SDP, Ericson (EPSI), NCS, RPX, etc. systems.
• Managing daily, weekly and monthly scheduler process of different types of customers.
• Verifying customer handset protection (lost, stolen, alarm and locator) by using different devices of Asurion technology.
• Responsible to verify, analyze and create Confidential mediation, rater and usage files.
• Creating marketing campaign (promotional offer) by using INFOR technology.
• Managing parental content control and mobile data filtering by using RuleSpace solution technology.
• Identified scope, developed, tested and deployed automation script by using QTP tool.
• Defining and implementing performance testing strategies, test plans, and performance test cases by using LoadRunner tool
• Verifying consumer electronic bill setup (paperless) and payment process, through different banks, by using Fiserv technology.
• Performing and validating wallet application by using ISIS technology.
• Supporting production environment.
• Supporting Facility Commander® Wnx system to manage TMO employees and visitors on a national basis by using ADT and UTC technologies.
• Installing and troubleshooting for compatibility of different systems and devices to the software before installation.
• Effectively communicating and negotiating issues throughout all levels of the organization.
• Providing knowledge session on Confidential or non Confidential system to team members.
• Leading onshore and offshore team for various projects and keeping track of project updates on regular basis.
• Preparing daily and weekly testing reports for the management and key stakeholders.

LANGUAGES: SQL, UNIX Shells, J2EE, XML, WSDL, C++, Java, .Net

ENVIRONMENT: Oracle, Windows 7, Windows 2003 server/XP, MAC, Production. Android, RIM, Microsoft, SQL server 2008, Toad, Facility Commander, POS, WAP

Confidential . Atlanta, Georgia

Senior Testing Engineer

• Developing test plans, test strategy, test scripts and scenarios for point of sale systems.
• Testing various transactions like order taken, inventory, tracking customers, employee control, managing accounts, overdue account, discount options, payment, journal entry, product control, sales control and Z-Out in both POS and web (.net) on the POS terminal and the workstation with different versions of software and hardware.
• Validating credit card transactions process via point of sale hardware to the 3rd party payment vendor.
• Validating compatibility of the different operating systems and hardware to the software that was installed.
• Conducting end-to-end validation including system, functional, and regression tests on touch screen monitor, signature capture device, security patches, DVR and virtual connection on POS terminal.
• Validated daily, weekly and monthly reports generated from POS applications and analyze them to ensure accuracy.
• Using complex SQL and PL/SQL queries to check the data accuracy between the input and server.
• Involving production defects, reporting the problems and resolve issue as required.
• Identifying defect and updating testers to mapping defect and test cases.
• Validating the installed software, the size, and directory on the server and on the back-up server.
• Responsible for daily and weekly status reports showing the progress of the testing effort.

Languages: SQL, UNIX, J2EE, XML, HTML, PL/SQL and .Net

ENVIRONMENT: Linux, Windows XP/2003 server, Oracle, Toad

Confidential. Atlanta, Georgia

Senior Software Engineer/SME

• Analyzing system requirements and performing primary role in the implementation of test design to cover overall quality assurance testing on various Ensemble systems.
• Providing estimates for project release schedules for all areas of SDLC phase.
• Validating MPS-LDAP Interfaces by using customer BAN after transactions.
• Checking XML files to make sure all Ensemble APIs are communicating for calling event.
• Performing and managing servers, web logic, events, daemons and jobs via UNIX shell scripts.
• Performing and monitoring customer collection status by using Confidential collection system.
• Performing black box, sanity, shakeout, E2E, regression, API, progression, stability, UAT, usability, negative, connectivity, database, etc. testing.
• Responsible for validating different payment transaction in Paymentech and Equifax systems
• Identified scope, developed, tested and deployed automation script by using QTP tool.
• Responsible for checking daemons and jobs via Confidential monitor and control system to start Confidential billing process.
• Responsible for writing and executing large and complex SQL and PL/SQL queries for database validation.
• Updating existing automation scripts for various AT&T transactions.
• Supporting production team during night of deployment.
• Responsible for checking provision for device transactions on various operating systems like Android, RIM, Windows, etc. for AT&T subscribers.
• Checking OMS web logic and OMS connector log files for any error and reporting to dev team.
• Analyzing new software upgrade requirements.
• Managing the remedy ticket system for the Billing team.
• Supporting the Confidential Customer Care Billing system.
• Controlling project through development, testing, implementation, production and maintenance phases of the lifecycle.
• Responsible to report project status to upper management on daily basis.
• Using testing tools for requirement management, planning, execution, defect tracking and reporting.
• Responsible for checking OMS DB for every transaction, to ensure order was successful, by using OMS and SOAP UI request.

Languages: SQL, UNIX, C, C++, Java, J2EE, XML, WSDL, VBScript, PL/SQL, .NetENVIRONMENT: HP-Unix and Windows XP/Vista/2003 server, MAC, Android, RIM, Oracle, SQL server 2005, Toad, Goldern

Confidential . Atlanta, GA

Software Engineer/SME

• Work closely with the members of the development team and marketing to review the designs of systems, implement test plans, and ensure the quality of software products on various enabler system.
• Maintaining the quality of the test design as per Confidential methodology.
• Supporting the operational and database system.
• Performing System, Unit, System Integration(SI), Regression, E2E, Smoke tests, Progression, Connectivity, API, Functional, Sanity, Stability, Usability, GUI, UAT, Database, Configuration, etc. testing.
• Executing test scenarios for various E2E flows from AMSS, CRM, Ecommerce, OMS, etc. applications to provision request on LBS, Google services, Interwoven CMS, digital locker, etc. systems on Wimax network..
• Responsible for checking various tables and log files to ensure tables are updated after successful Confidential billing transaction.
• Responsible for writing extensive SQL and PL/SQL queries for database validation.
• Checking E-commerce transaction for different credit card server.
• Developing automated script and coding by using QTP.
• Maintaining pc card and modem device on wimax network via connection manager application by using AAM.
• Checking Confidential order management web logic and connector log files for any error and reporting it to dev team.
• Responsible for testing IVR to ensure the caller is connected to the customer care.
• Assisting in production support.
• Tracking the day to day activities on projects and providing the report to upper management.
• Participating in status and planning meetings with managers.
• Identifying and mitigating risks and issues promptly to avoid impact to programs or roadmap disruptions.
• Managing the test environment setup and ensuring that the facilities, test tools and scripts are in place to successfully perform the required testing.
• Responsible for various software upgrades and installing corrected version of firmware for devices.
• Checking 4G products provision between Confidential and OMA/DM, SPS, Google mail, Digital locker, ITLDAP, etc. systems.
• Using Synergy tool to track, analyze and document defects.

ENVIRONMENT: Windows 2000/XP/Win2K server, Oracle, Linux, MAC, Oracle, SQL Server, Microsoft ODBC, Toad