SUMMARY:

• Program/Project Management, Change Management, Process Improvement
• Expertise in program/project management techniques and methodologies (Waterfall, Agile/SCRUM), earned value, and quality management for business, software development, and infrastructure projects
• Worked with cross - cultural teams in matrix environments and senior management, including portfolio analysis, risk mitigation, disaster recovery, financial management, and data security
• Training/mentoring of project managers and technical staff in project management methodologies and processes, project governance, best practices, process improvement, and project budgeting/forecasting
• Excellent negotiation, communication, analytical and problem solving skills
• Business analysis, business process improvement, and change management, results oriented
• Call Center and Data Center migration and build for disaster recovery and business continuity
• Implementation of Workforce Management software in call centers ( Confidential, Confidential )
• Management of multiple, strategic, complex projects, involving outside vendors, and financial management
• Development and management of strong business partnerships, and interaction with senior leadership teams
• Six Sigma Green Belt Certified and expert with LEAN strategies for business process improvement
• Expert in forecasting/budgeting projects, and investment optimization, in business/technology environments
• Contract negotiation and management, governance and compliance, and business case development
• Proven track record for managing diverse teams and delivering projects with aggressive deadlines
• Expertise: Microsoft Office, Project, Project Server, and Visio. Clarity, STAMP, Planview, PMUWS.
• Defect tracking and resolution using a variety of software tools for reporting defect metrics
• Due diligence for external customers/vendors including fraud and compliance training on SARS, AML.
• Excellent oral, written, and inter-personal communication skills

PROFESSIONAL EXPERIENCE:

Confidential

SENIOR PROJECT MANAGER 5

• Managed business and technical projects in financial services using Microsoft Office, Project, and Project Server
• Worked with internal/external resources (business system consultants, developers, testers, and implementation teams) ensuring integrity and confidentiality of systems and data across the enterprise
• Assisted with software implementations and defect resolution during quarterly release cycles
• Participated in Quality Assurance (QA) and User Acceptance Testing (UAT), defect resolution and reporting
• Utilized Waterfall and Agile/SCRUM methodologies, for business, development, and infrastructure projects
• Resource planning, allocation, forecasting, and budgeting on project and portfolio levels
• Implementation of governance, best practices, performance metrics, and process improvements
• Demonstrated effective leadership of high performance teams, adhering to project management methodologies
• Effective communication with internal/external customers and senior management across the enterprise

Confidential, Phoenix, Arizona

SENIOR PROJECT MANAGER

• Managed portfolio of financial projects using Six Sigma LEAN strategies to reach annual savings goal of $1MM by reducing waste, business process improvement, and identifying opportunities for cost savings by department
• Participated in programs to build market share by enhancing member experience and offering flexible financial packages with incentives for members
• Implemented Branch Staffing Model, Consultative Selling, Sales Incentives, Call Center Workforce Management
• Established purchasing process and created an approval hierarchy to control spending and reduce costs
• Event planning for annual all-associate appreciation, including motivational speakers and awards
• Business process diagraming with recommendations for process improvement and cost savings opportunities
• Managed data center migration and build for disaster recovery and business continuity within $1.6MM budget
• Marketing campaign process improvement and automation for mortgage and auto loans, credit cards, etc.
• Managed large Agile project to implement Customer Relationship Management (CRM) system via Business Intelligence (Power BI) and Data Warehouse, working with internal/external customers and senior management
• Participated in Quality Assurance (QA) and User Acceptance Testing (UAT), defect resolution and reporting
• Managed the design and construction of several new branches within the State, utilizing multiple vendors/contractors, adhering to budget and company strategic/tactical plans for company growth and expansion
• Assisted in establishing a Project Management Office (PMO), designing and utilizing project documentation (Project Charter, Business Case, Cost Benefit Analysis, Risk Mitigation and Communication Plans, Project Plans, Test Plans, Defect Logs, Lessons Learned, Project Closure Reports, etc.), project governance and monitoring, and supporting processes and disciplines in team-based work environment
• Demonstrated effective leadership resulting in successful projects/programs, resource and capital optimization, and strong company financial growth
• Due diligence for external customers/vendors including fraud and compliance training on SARS, AML.

Confidential, Phoenix, Arizona

PROJECT MANAGER

• Managed major healthcare project for Medicare and Medicaid, for the Mercy Maricopa program with the State of Arizona Department of Health Services, Department of Behavioral Health Services and ACCCHS under government contract to provide healthcare to severely mentally ill (SMI) patients
• Complied with the State of Arizona Audit requirements for Medicare and Medicaid programs and ensured compliance with State contract
• Attended weekly meetings and reviewed status reports with State Agencies (listed above) and Aetna staff
• Aggressive timeline to complete the project by 4/1/14, which was transferred from Magellan to Aetna 11/2013
• Assisted in transitioning project data and resources from Magellan to implement this program by contracted date

Confidential, Phoenix, Arizona

PROJECT MANAGER

• Managed several projects for the State of Louisiana for the Magellan Louisiana Behavioral Health Partnership
• Worked with Medicare and Medicaid programs for eligible members of behavioral healthcare
• Submitted new project requests and obtained funding through the IT Steering Committee for new projects
• Complied with State of LA Audit requirements for Medicare and Medicaid programs
• Weekly status reporting to the State, Magellan Management, and other stakeholders
• Attended weekly meetings with insurance providers, State officials, Magellan Management and project teams
• Implemented several (approximately 10) projects in a short timeframe

PROGRAM MANAGER

• Effectively executed portfolio of projects in a dynamic environment with aggressive timelines and changing priorities for healthcare company specializing in mail-order pharmaceutical products, supplies, and equipment
• Interacted with senior management to ensure projects aligned with and supported company goals and objectives
• Developed and delivered progress reports, proposals, and presentations for stakeholders and steering committee
• Built effective business relationships to ensure project success, adhering to standard policies and procedures
• Identified risks and resolved issues and conflicts within project teams to promote a positive work environment
• Worked with testing teams to validate quality products, set up disaster recovery and data encryption for security
• Participated in Quality Assurance (QA) and User Acceptance Testing (UAT), defect resolution and reporting

Confidential, Scottsdale, Arizona

PROJECT MANAGER

• - Created and managed Business System Requirements (BSRs) for all lines of business in healthcare company
• - Reported weekly status to senior management on all projects by type (i.e., regulatory, compliance, etc.) using Clarity as documentation and reporting tool
• - Worked with all lines of business to record and update BSRs and provide accurate project data for governance
• - Collaborated with several other PMs in creating and updating BSRs

Confidential, Phoenix, Arizona

V.P., CHANGE MANAGER / TECHNICAL PROJECT MANAGER

• Participated in Quality Assurance (QA) and User Acceptance Testing (UAT), defect resolution and reporting
• Due diligence for external customers/vendors including fraud and compliance training on SARS, AML.

Confidential, Phoenix, Arizona

PROJECT MANAGER / RELEASE MANAGER

• - Performed project and release management for software and infrastructure projects for Wachovia Bank merger
• - Monitored project deliverables for compliance with Enterprise Release Management guidelines
• - Analyzed and communicated project progress, schedules, risks, and issues, escalating to management as needed
• - Communicated across business lines to mitigate risks and facilitate change management
• - Used STAMP and Planview to record project costs and measure project performance across all business lines
• - Composed Functional Specifications, Test Plans/Scripts, and other required project documentation
• - Facilitated data center migration project as part of Wachovia Bank merger

Confidential, Scottsdale, Arizona

PROGRAM / PROJECT MANAGER

• Participated in Quality Assurance (QA) and User Acceptance Testing (UAT), defect resolution and reporting