Supervisor Service Delivery Resume Mount Laurel, NJ - Hire IT People

PROFESSIONAL EXPERIENCE:

Confidential, Mount Laurel, NJ

Supervisor Service Delivery

Responsibilities:

Oversee the railroad’s 24 hour customer service and train dispatch operations center
Plan and coordinate Confidential traffic movement across Confidential ’s three busiest regions

Service Delivery Compliance Officer

Responsibilities:

Cultivate and maintain strong relationships with Confidential customers
Act as intermediary and between customers, various departments, and outside parties
Monitor crucial performance measures and maintain superior operational standards

Assistant Trainmaster

Responsibilities:

Directly supervise over 100 train service employees
Ensure that all freight reaches it destination in a timely manner
Communicate with other railroads to facilitate immediate movement of all cargo
Work with all customers and guarantee service to their highest level of satisfaction

Transportation Supervisor

Responsibilities:

Supervised both conductors and engineers and ensured compliance with all regulations
Responded to all incidents and oversaw resolution and return of operations to normal
Coordinated complex train traffic through Confidential territory

Railroad Conductor and Engineer

Responsibilities:

Learned the fundamentals of railroad work and the intricacies of Confidential territory
Responsible for assembling train consists and delivering Confidential cars to customers
Became highly acquainted with detailed rules and regulations governing the railroad

Customer Service Representative

Responsibilities:

Communicated with customers and focused on dispute resolution
Completed all phases of freight car reporting, and guaranteed proper record keeping
Utilized and mastered the railroad’s complex computer system