SUMMARY:

• Professional Software Consultant with over 5 years of experience working in multiple industries.
• Highly motivated team player with excellent communication, presentation and interpersonal skills, always willing to work in challenging and cross - platform environment.
• Proficiency in conducting Joint Application Development (JAD) sessions for requirements gathering, analysis, design and Rapid Application Development (RAD) sessions to converge early toward a design acceptable to the customer and feasible for the developers and to limit a project s exposure to forces of change.
• Expertise in modeling, managing, and communicating requirements throughout the project life cycle.
• Experience in performing GAP and Impact Analysis against requirements specifications to determine fit.
• Extensive experience with process modeling using UML, flow charts, task diagrams, sequence diagrams, activity diagrams, use cases, and wireframes.
• In Depth understanding of the AS-IS and TO-BE business processes and experience in converting these requirements into technical specifications for preparing test plans.
• Experience in conducting SWOT analysis, Risk analysis, Return on investment (ROI) analysis, and cost benefit analysis.
• Regularly interacted with the development team, database designer and higher management to meet deadlines and Project milestones.
• Excellent knowledge of industry standard methodologies like Software Development Life Cycle (SDLC) and Agile.
• Facilitated project planning, sprint and release planning, daily stand-up meetings, retrospectives, user story estimation, stakeholder meetings, and software demonstrations.
• Excellent analytical skills to understand the business processes and functionality, requirements and to translate them to system requirement specifications, developing functional specifications for business process refinement and automation, data modeling, creating scope documents, and conducting feasibility studies, scope.
• Experience in writing queries/scripts for data analysis, QA report testing, test plans, test cases, and user acceptance testing (UAT).
• Excellent communication and presentation skills. Experience working with business users, vendors and senior management.

TECHNICAL SKILLS:

• JIRA
• ServiceNow
• Salesforce
• VB.Net
• MySQL
• HTML
• CSS
• JIRA
• UML
• VISIO
• SSRS
• SSIS
• Balsamiq
• Sharepoint
• Rational RequisitePro
• Oracle
• MS Access
• XML
• JAVA
• C#
• C++
• MS Project
• MS Excel

PROFESSIONAL EXPERIENCE:

Confidential, New York City, New York

Project Manager/ Scrum Master

Responsibilities:

• Coached and mentored an international cross - functional team of Salesforce developers, QA developers, and business analysts to transition the team to an Agile Scrum framework
• Facilitated all Agile Ceremonies including Stand Ups, Sprint/ Release Planning, Demos, Prioritization, Reviews, and Retrospectives
• Budgeted team work capacity and timelines to ensure team can meet commitments
• Protected projects against risks and project teams against impediments and distractions
• Coordinated between multiple projects to allow project teams to communicate plans and meet timelines
• Worked with upper management/ executives and project team to streamline existing processes
• Establish team norms and facilitate Agile ceremonies to ensure that they adhere to the Agile guiding principles
• Reinforce velocity for Scrum teams to protect teams from over commitment using JIRA
• Present opportunities for process improvements (Kaizen) to further improve team processes
• Coached teams on continuously adapting and prioritizing events and backlog item
• Built relationships with Product Owners and Stakeholders to facilitate team's interaction with them
• Tracked and effectively communicated team velocity and sprint/release progress to all affected teams and management

Confidential, Los Angeles, CA

Business Analyst/ Project Coordinator

Responsibilities:

• Managed requirements for cross - functional marketing application utilized to store content for theatrical and home entertainment productions
• Participated in scope lockdown meetings to help clients understand the feasibility, success, and risk of new releases.
• Participated in all Scrum ceremonies including planning, development, sprint reviews, and sprint retrospectives.
• Worked with end users to define product features, create and prioritize user stories, establish acceptance criteria and set release dates to ensure successful product launches.
• Clarified business requests by creating workflows, presentations, user stories, and screen wireframes using Balsamiq, JIRA, and VISIO.
• Evaluated manual processes to provide automated solutions, including detailed system procedures and work-flow (flow charts) to define requirements for the company.
• Worked with all levels and divisions of Fox to improve and transition existing workflows.
• Performed gap analysis/impact analysis in the existing system, made recommendations for business process improvements and incorporated them into the future To-Be system design.
• Facilitated working sessions with business users and IT teams to form requirements, project deliverables, and prioritized business requests.
• Identified underlying problems, analyzed potential solutions, and implemented systems resolutions and workarounds of functional issues.
• Collaborated with distribution partners to support joint-ventures with external studios and content licensors.

Confidential, Denver, CO

Implementation Consultant

Responsibilities:

• Utilized organization s existing templates to create Business Requirement Documents (BRD) and
• Functional Specification Documents (FSD) using JIRA.
• Used JIRA to communicate and manage project timelines and project burndown charts.
• Analyzed and designed Business Process Models/data models, reports, ad - hoc reports, and batch/online process using SQL/Reporting for identified areas within an assigned project.
• Consulted and negotiated with WA DOL division managers on security procedure (for nearly 900 functionalities) by creating user personas, use cases, and administering product demos.
• Organized and administered security within the new licensing software for 1,200+ end users between 40 different security groups for Washington Department of Licensing by using activity diagrams, flowcharts, and presentations.
• Used SQL to extract and integrate data from multiple databases/system sources, used reporting tools in order to support status reporting and analytical efforts related to management, execution, planning and tracking.
• Ensured that end-users had appropriate permissions to access the new licensing application.
• Documented, gathered, and implemented business requirements (includes user interface designs, business/data requirements, data flows, and workflow context and design) for the new New York City Department of Finance Business Tax software using agile methodologies and by collaborating with the training, technical, and development teams to deliver the project on time and under budget.
• Performed GAP Analysis to check the compatibility of the legacy or existing system infrastructure with the new business requirements.
• Facilitated User Acceptance Testing (UAT) with the stakeholders and SMEs (Subject Matter Experts).
• Worked closely with development team in resolving bugs and verified and closed bug reports once they are resolved.
• Spearheaded development, owned, and launched the Streamline Sales & Use Tax Project to make XML documents readable by state tax employees and by allowing registrants (3,215+ active registered account) to be automatically registered in system with all their sales tax information.
• Maintained and troubleshot data warehouse application to handle taxpayer information within data stores to use in audits, data analysis, fraud analysis, and verifying data integrity using SQL.
• Handled Customer Relationship Management (CRM) applications in state tax software, including using VB.NET to automate 500,000+ taxpayer letters.
• Created reports using Excel and SQL so that the State Tax Commission can set budgets and effectively make informed decisions about state tax legislation.
• Consulted with end users and customers to design a more intuitive website using HTML & CSS.
• Rewrote SQL queries for reports to make data acquisition ~150% faster.
• Developed and managed deadlines that were related to various system initiatives, ensuring the delivery of plans with state government.
• Conduct daily audit of random samples by tray of bills & all letters are audited to ensure assurance of print quality.
• Developed New Mexico Taxation & Revenue Taxpayer Access Point (TAP) website, which has 200,000+ individual taxpayers using the website. Development was accomplished by using VB.Net, HTML, CSS, and JavaScript.
• Consulted with end users to design a user friendly interface that is easily navigable by a diverse set of customers.
• Reported bugs and performed unit testing prior to user acceptance training (UAT).

Confidential, New Brunswick, New Jersey

Business Analyst

Responsibilities:

• Helped manage and implement a toll authorization project for New Jersey and New York.
• Gathered business requirements by interviewing business users on one to one basis followed by group discussions with the business users.
• Documented and delivered business requirements documents (BRD), use case documents and functional test case document.
• Analyzed call patterns in call centers for tolling systems and produced user stories by analyzing WebEX calls and designing call flows.
• Provided alternatives, recommendations and assistance to users related to the development, integration, and installation of business systems and new business processes.
• Followed UML based methods using MS Visio to create use case, activity/state chart diagrams, sequence diagrams and collaboration diagrams.
• Coordinated and prioritized outstanding defects and enhancement system requests based on business