Project Manager Resume
Phoenix, AZ
SUMMARY:
Project Manager, Certified Business Analyst, and Confidential Veteran seeking a senior position within the Financial Services or Health Insurance industry in which my experience, leadership, and management skills may be utilized to execute and drive medium to large scale complex projects within an organization. Position should allow an opportunity for growth in addition to opportunities to demonstrate problem solving, creativity, initiative, and communication skills.
EXPERIENCE:
Project Manager
Confidential, Phoenix, AZ
Responsibilities:
- Manage medium to large complex projects having sizeable/major impact on the company
- Organize complex IT projects and ensure successful execution and implementation
- Identify reporting and control requirements to reflect in project plans
- Communicate successfully with management, IT, and project stakeholders
- Perform simultaneously among multiple projects and or assignments
- Communicate with multiple stakeholders
- Lead team to facilitate solutions and engage senior leadership when necessary
- Understand at a suitable level all risks/issues associated with a project /program
- Provide framework to ensure solutions to problems are addressed in a timely manner
Closing Coordinator
Confidential, Phoenix, AZ
Responsibilities:
- Work with title companies to obtain pertinent closing documentation to include title commitment, closing disclosure, closing protection letter, certification, and wire instructions.
- Communicate Chase procedures, requirements, and expectations for loan closure.
- Ensure all necessary documentation is collected and meets acceptable requirements.
- Update system of any changes or newly acquired information
- Complete departmental priorities on a daily basis.
Confidential, Phoenix, AZ
Responsibilities:
- Answer incoming calls from cardholders/account holders
- Provide account status
- Process same day account payments
- Discuss billing
Business Analyst
Confidential, Omaha, NE
Responsibilities:
- Perform Business Analysis using Agile Methodology
- Gather and Document Business Requirements (BRD)
- Gather and Document Business Processes (as is/to be)
- Define Project Scope and Objectives
- Create Business Process Flows using MS Visio
- Create User Acceptance Testing (UAT)/Customer Acceptance Testing (CAT)
- Perform Testing and Validate Test Results using HP Quality Center
- Validate End Results upon Implementation
Implementation Manager
Confidential, Omaha, NE
Responsibilities:
- Assist with the Implementation of Employee Benefit Plans for Large Corporations
- Establish Positive Relationships with Plan Administrators
- Establish initial contact with Plan Administrators, Brokers, and Sales Assistants
Senior Supervisor
Confidential, Newport Beach, CA/Omaha, NE
Responsibilities:
- Manage/Supervise team of 10 licensing and commissions representatives
- Maintain overall effectiveness of the department
- Ensure timely processing and payment of weekly commissions
- Research problem cases and determine exceptions to current policies and procedures
- Respond to all escalated calls
- Interview and hire new associates
- Coach and motivate staff
- Administer performance appraisals
- Monitor attendance