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Csm Scrum Master, Agile Lead Resume

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Atlanta, GA

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SUMMARY:

Responsive and quality - focused technical expert utilizing proven experience building successful teams. Multi-tasker and leader passionate about helping people and initiating plans. Develop complicated data-driven applications to support business objectives.

SOFTWARE SKILLS:

JIRA, Version One, Event Management Software, Oracle, UNIX, SQL, MS Office, ADP and Reynolds & Reynolds, and RALLY

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

CSM Scrum Master, Agile Lead

Responsibilities:

  • Empowered teams to self-organize and grow cross-functionality through trust, communication, eliminating blame, and setting and meeting team expectations.
  • Increased productivity of teams 15% and quality of deliverables 20% by enacting change and continuous improvement.
  • Identified and implemented process improvements, onboarding, reporting improvements and training as required across Scrum teams, eliminating minutia and redundancies to keep teams consistent.
  • Coordinated delivery of code releases and shared APIs with other IT groups.
  • Helped teams to remove external and internal impediments, mediating through conflicts with internal and external parties.
  • Collaborated with Portfolio, Program, and Development teams, ensuring project backlog was groomed, prioritized, and maintained.
  • Guaranteed all Agile processes were followed, allowing scrum teams’ JIRA, Version One, and Rally boards to represent accurate status of Sprints and team backlog.

Confidential, Atlanta, GA

Associate QA Analyst

Responsibilities:

  • Reduced technology debt from estimated 8 months to 3 by forming team to lead and groom back-log for mobile applications team.
  • Led development team that logged and fixed bugs in a comprehensive format, utilizing well-documented steps to reproduce expected behavior and actual behavior.
  • Ensured quality was built in from ground up in base product for onsite deployment through collaboration with product management and development teams.

Confidential, Atlanta, GA

Inventory Data Quality Analyst

Responsibilities:

  • Achieved status as #1 producer on team and 1st in all trackable goals by meeting and exceeding weekly numbers.
  • Analyzed customer information and database information, identifying inventory issues, defining root causes for problems, and recommending appropriate methods for resolving issues.
  • Used tools and techniques to access Oracle and UNIX databases and other internal applications, facilitating troubleshooting for appropriate solutions.
  • Logged, tracked, and maintained history record inquiries using various systems, ensuring all transactions were documented for follow up and mitigating legal risk.

Confidential, Atlanta, GA

Data Quality Analyst

Responsibilities:

  • Employed effective troubleshooting procedures, resolving technical issues with inventory, images, data files, and data load processes.
  • Communicated directly with stakeholders and developed rapport and information, allowing for continuous improvement of relations, operating procedures, and tools.

Confidential, Atlanta, GA

Account Manager

Responsibilities:

  • Conducted QA of new business / upsell business and down sell business contracts and products, guaranteeing all new products were billed and properly applied to customers account. to prevent cancellations or downgrades.
  • Performed monthly forecast reporting / tracking of issues.

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