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Project Manager Resume

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Sarasota, FL

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OBJECTIVE:

To utilize my extensive background and skills in - Project Management/Business Analysis and broad knowledge of IT disciplines to help a company create a great product and outstanding customer service.

SUMMARY:

  • Senior IT Project Manager/ Business Analyst with over twenty-three years of professional experience.
  • Expertise utilizing Microsoft Project, JIR, Confluence and other project management tools.
  • Experienced product engineering and business process reengineering orientation.
  • Excellent communication skills.
  • Experienced capturing, requirements and supporting database applications.
  • BS, Management/Economics from the University of Cincinnati.

SKILLS:

Business Applications: ERP, SFA, CRM, Call Center Interaction Management, Customer Portals.

Programs: M/S SQL, MS Server, Oracle, Newstar Sales and Enterprise, Buildpro, Excel, Smartsheet, Visio, Access, MS Office, SharePoint, JIRA, Confluence, Webex, Automic Software, Power Bi.

Project Management: Agile, Scrum, and Waterfall Project Management experience. (PMI Trained)

ITIL: Change Management, Business Relationship Management.

Business Analyst: SWOT, SCRUM, Process Modeling, Use Case Modeling, User Stories, Functional and Nonfunctional Requirements Analysis.

EXPERIENCE:

Confidential, Sarasota, Fl

Project Manager

Responsibilities:

  • Managed large rollouts of over 200 firewall upgrades across the continental US.
  • Led telecommunications implementations with multiple call centers and locations
  • Project Managed the technology roll out for new restaurant openings
  • Managed the rollout of 400 location software upgrades to become PCI compliant.
  • Managed profit and loss outcomes for every project.

Confidential, Bradenton, FL

Project Manager - Scrum Master

Responsibilities:

  • Led a development team to launch a new product successfully.
  • Led daily scrum meetings and elevated bottlenecks, obstacles and mitigated risks.
  • Prioritized the product list and quality controlled the product for release.
  • Managed and controlled software and firmware builds in developing the robot.
  • Used JIRA and Confluence to track documentation and assign issues and tasks.

Confidential, Bradenton, FL

Project Manager/Business Analyst/Business Relationship Manager

Responsibilities:

  • Created documents for Process Flow, Infrastructure Diagrams, Requirements, and Scopes of Work.
  • Managed Change Control, Service Level Agreements, Roadmaps and Departmental Relationships.
  • Supported Oracle financials, customer information applications, databases and interfaces.
  • Managed over forty-five IT waterfall and agile projects ranging from one month to a year in duration.
  • Projects included Utilities SCADA systems for plants, lift stations and maintenance facilities.

Confidential, Bradenton, FL

Information Systems Administrator

Responsibilities:

  • Managed IT resources and budgets.
  • Project managed the implementation of Newstar (ERP), Design Center, PR, AP, AR, Scheduling, Warranty, Sales. (MS SQL database)
  • Created reporting for Job Costing, Sales KPI’s, Purchasing Audits, Accounting Audits, and resource usage.
  • Worked with VP’s and middle management to create data flows and processes to improve the business.
  • Trained and Supported Users on the ERP.
  • Integrated SaaS Buildpro with Newstar, trained builders and suppliers and supported the scheduling system.

Confidential, Jacksonville, FL

Business Analyst/Project Manager/IT Manager

Responsibilities:

  • On a development team that created a new product and changed the industry ordering methods.
  • Project Managed Developers using the SCRUM Development Methodology through six SDLC’s.
  • Captured requirements and documented interfaces between bank clients and internal systems.
  • Business Analyst/BRM between the customers technical staff and internal program developers.
  • Onboarded new customers to the browser-based ordering system
  • Managed a technical support center with nine people.
  • Managed Network Operating Center with three personnel.
  • Managed and supported the technology for a large call center: CRM, IVR-Interaction Management, and SFA.

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