Senior IT Manager Resume

SUMMARY:

Senior IT Professional with over 25 years of experience in successfully leading, defining and executing program and project strategies to improve performance, achieve cost savings and drive customer satisfaction.

TECHNICAL SKILLS:

Project Management, Program Management, Vendor Management, Team Leadership, Customer Relationship Management, Budgeting, Planning

MS Word, MS Excel, MS Power Point, Visio, Workbench, Clarity, Planview, MS Project Sharepoint, JIRA, Business Objects, Microstrategy, Oracle OBIEE and Daily Business Intelligence, SSRS, Informatica, SSIS, Data Stage, Data Mirror, Trillium, Stibo(STEP)

Oracle, MySQL, DB2/400, Teradata, Hadoop

Methodologies: Agile, Waterfall, Scrum, SDLC and Full Lifecycle Planning

PROFESSIONAL EXPERIENCE:

Confidential

Senior IT Manager

Managed Global Programs/Projects to deliver data architecture and business solutions.
Lead on site/near site/off shore technical and Business Analyst team members.
Improved data integration and quality with the implementation of a Master Data Hub.
Implemented MDM Practice and Governance Program to reduce cost, increase productivity.
Improved customer experience by implementing Sales Force and Cloud Craze for large division in Chicago. Integrated data into Sales Force, SAP, STEP and Cloud Craze via APIs and XML data feeds.

Confidential

Senior Project Manager

Senior Project Manager at Confidential .
Senior Project Manager at Confidential .
Strengthened company's business by leading implementation of PIM solution called STEP by Stibo. Implemented MDM for Product and Customer Master Data.
Delivered customized and effective solutions to clients that met unique demands.
Trained, coached and mentored staff to ensure smooth adoption of new program.
Set project timelines and kept teams on task to complete milestones according to schedule.
Led SIT and UAT testing during multiple system upgrades. Post implementation support.

Confidential

Senior Project Manager

Senior Project Manager at Webster Bank, HSA.
Conducted meetings with clients to determine project intent, requirements and budgets. Maintained schedules to ensure that key milestones were being met at every project phase. Directed changes to the project scope and cost and implemented appropriate change management processes to keep the project on track.

Confidential

Lead Project Manager

Managed schedule that converted legacy DW into new integrated data warehouse.
Partnered with all levels in the organization and approximately 400 users to deliver data and daily BI reports. Delivered accurate, timely and relevant BI applications.

Confidential

Service Development Project Manager

Responsible for strategic application development projects/programs.
Managed RFP/SOW process to ensure proper DW/BI Architecture solutions that met the needs of the organization. Fixed bid and T&M.
Detailed production deployment plans and post production support.
Data Warehouse and BI: Teradata Re - platform - Budget 5.2M, 2.5 yrs, 100,000 hours.
Data Warehouse and Customer Master: Teradata Re-platform, Trillium implementation - Budget 6M, took over distressed project from 5 previous delivery managers.

Confidential

Senior Project Manager

Initiation, Planning, execution, and closing of projects within a program.
Creating clear and attainable project objectives.

Confidential

Application Development Systems Manager

Resource management for over 50 personnel in an on-shore/off-shore model, contract negotiation, performance evaluations, vendor management.
Management and support for the existing data warehouse as well as developing the strategy to sunset the legacy environment and create and Enterprise DW and BI environment.
Established SLA agreements with support vender and then improved service level agreement (SLA) attainment from low 80's to consistently 99.8%

Confidential

Data Center Operations Manage

Managed of 25 staff members that monitored all enterprise processing, project management at an enterprise level, budget forecasts and planning, staff management, strategic and tactical planning at a Data Center Level, vendor and contract management.
Developed Operational and Service Level Agreements, and on line documentation for all jobs.

Confidential

Production Management Lead - Program Manager

Managed Enterprise Projects and Programs.
Managed staff of 17 internal and contract personnel that monitor and manage all enterprise processing.
Reduced department spending by 50% for off-site tape management, while improving service level and implementing a bar coded tape management system.
Led E&Y financial audit reducing the number of findings from 14 down to 2.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship