SUMMARY:

• Eleven (11+) years’ experience in the Information Technology field as an Agile Leader.
• Excellent knowledge in Project Management Methodologies Agile, Scrum, SDLC, Waterfall.
• Able to manage multiple projects concurrently under high stress and face pace environments.
• Excellent communications skills with clients and C - Level Executives.
• Develop project plans, manage developers using different PM tools, lead retrospective meetings after each sprint in an Agile environment.

CORE EXPERTISE

• Agile Leader
• Program Management
• Project Management
• Business Analysis
• Client Delivery Manager
• Program Management

TECHNICAL SKILLS:

• JIRA
• Confluence
• Bitbucket
• Jenkins
• MS Project
• MS Office
• Oracle RightNow

PROFESSIONAL EXPERIENCE:

Confidential, Miami, FL

Technical Product Owner/ Senior Technical Project Manager

Responsibilities:

• Responsible of leading a three Agile team to ensure development and deliverables are met.
• Direct a team of Front End, Backend, UI/UX, and Third-Party vendors to ensure successful integration of several projects and adjusts project scope, and timing.
• Owner of 6 projects to schedule, manage, and drive deliverables to completion.
• Facilitate sprint planning, daily scrums, retrospectives, stakeholder meetings, and software demonstration.
• Collaborate with cross-functional teams to scope, develop, and deploy multiple front end and back end functionalities to the web products under my management.
• Distill product requirements into actionable items for engineers to develop and deploy to multiple functional environment used by cross functional teams.
• Act as scrum-master where necessary, running sprint planning meetings, retrospectives, tracking burn-downs, JIRA user story creation and estimation.
• Work with the Development lead on providing the source code in Bitbucket and Jenkins to create the Build Cadence for deployment to different environments (Dev, Stage, QA, Prod)
• Work closely with project owner in backlog management and continuous delivery of features.

Confidential, Miami, FL

Senior Technical Product Manager

Responsibilities:

• Lead a cross-functional team of engineers and designers of 10-15 employees collaborating with marketing, social, payment, and operations teams to build and launch new features of the products that drive video consumption and engagement. (VOD Platform www. Confidential .com)
• Manage product roadmap, work on the scope of new features, and obtain approved designs from the UX team.
• Ensure that product features and specifications reflect Product and Content team requirements.
• Develop HTML5 and Silverlight video player projects to optimizes user utilization and support of live streaming event shows.
• Work across all functional areas, obtain feedback, update product plans and roadmaps, and communicate the impact of product decisions to all stakeholders.
• Manage activities of project team using AGILE, SCRUM, and JIRA: backlog grooming, sprint planning, release planning, daily stand-ups, and retrospectives meetings.
• Work together with QA teams to implement use cases and business rules for testing.
• Drive other team’s escalation to resolution to ensure quality and satisfaction user interaction.

Confidential, Davie, Florida

Director, Project Management Office

Responsibilities:

• Manage & Deliver projects within $1.5M budget to large scale retailers and healthcare providers to support the asset management system offer by TenX.
• Lead Agile development process using JIRA and GitHub to implement and follow processes.
• Act as a Scrum Master to collaborate with developer and run standup daily meetings to gather updates on sprints.
• Participate in business and product management strategy sessions to help define and optimize efficiency of our workflows

Confidential, Plantation, Florida

Senior Technical Project Manager

Responsibilities:

• Managed and performed Salesforce, Oracle RightNow, Sugar CRM implementation to multiple clients.
• Led and managed a TDM to SIP trucking migration for a large telecommunication company to a Cisco ICM platform. Project budget between $2-5M
• Completed successful migration from Sugar CRM to Salesforce for a large retail/telecommunication client.
• Reduced operational costs of 40% for the company I was working for by enabling client’s customers to manage Salesforce.com.

Confidential, Miami, Florida

Technical Project Manager / Business Analyst

Responsibilities:

• Defined and created the Project Plan, Scope, Structure, and Budget. Secure resources internal and Client’s, task assignments, and delivery schedule. Work with the implementation and sales team to gather and organize stakeholder requirements.
• Coordinated support to the various modifications to the customizable ECM (Record Studio Solution) application provided by WareITis.
• Proactively managed and resolved issues to minimize crisis and escalations, and proactively informed and engaged Senior Management in advance when they can't be avoided.

Confidential, Plantation, Florida

Technical Project Manager/ Business Analyst

Responsibilities:

• Assigned by IT Director to serve as Business Consultant Client Technology Manager/ Project Manager to manage the IT support of business requests for the accounts.
• Created and tested Disaster Recovery Plan from beginning to end for each assigned client.
• Coordinated support for various modifications to the customizable Customer Relationship Management (CRM) application provided by Confidential .
• Launched new IVR campaign supporting multiple clients.

Confidential, Miami, Florida

Business Analyst

Responsibilities:

• Gathered business information from vendors for printing services to the government agencies.
• Provided business requirement to each external client for review and approval.
• Led internal meetings to provide project status and SOWs.
• Updated internal database with bids and pricing for each company.
• Served as IT Consultant for troubleshooting the application use by vendors and clients

Confidential, Miami, Florida

Business Analyst

Responsibilities:

• Organized files into a central MS Access database from Excel files.
• Provided solutions to organize data by departments.
• Managed vendors to meet deliverables and assigned tasks.
• Write up business requirements to different vendors to meet every quarterly quota.
• Produced reports for inventory and associated costs and pricing.