SUMMARY:

• Technical Project Manager with proven success balancing managerial duties and advanced technological skills integral to project development and success. Collaborates with departments to meet corporate and project goals.
• Manages hardware and software installation and upgrades.
• Effectively reviews and determines the feasibility of project proposals and then plans, executes, and finalizes projects according to strict deadlines and budget constraints.
• Acquires resources and coordinates the efforts of team members and third - party vendors.
• Defines project objectives and oversees quality control throughout its lifecycle.
• Effectively communicates project expectations to project team members, stakeholders and end users in a clear and timely manner. Expertise is communicating with all areas to align resources and provide successful results.

TECHNICAL SKILLS:

• Salesforce - SAP - Jira - Teamwork - TFS - Cognos - SmartSheet - Drupal - Moodle - Totara - Merlin
• Sharepoint - PowerSchool - Synergy - SchoolMaster - Office 365 - MS Project - MS Visio - Lucid Charts

PROFESSIONAL EXPERIENCE:

Confidential, Phoenix, AZ

SR. LEARNING MANAGEMENT SYSTEM ADMINISTRATOR

• Senior Administrator of the GRS Academy’s Learning Management System (LMS) through the delivery of IT support services in the US and China. course set-up and maintenance based on curriculum and educational services requirements, maintenance of user permission roles, mapping organizational learning needs to system functionality, updating course catalogs, scheduling and communicating system maintenance and functional enhancements, resolution of technical impediments and creating technical requirements for LMS customizations and integrations.
• Sole Web Developer for all functionality requests and content alterations of the Academy marketing sites.
• Identify, research, track, and ensure timely resolution or appropriate escalation paths of all technical defects and system/process improvements.
• Follow established Academy policies and processes for learner admissions, registrations, user enrollment, matriculation and progression to schedule and deliver employee training, billing and payment of tuition.
• Collaborate with stakeholders to prioritize, document, execute and test key functional requirements adhering to the monthly, budgetary confines while improving LMS Administrator and Learner usability and overall experience.
• Change Manager for all Salesforce initiatives while working close with all users, formulating efficiency gains, potential scenario impact and providing business sign-off upon validation of user test case scenarios.

Confidential, Tempe, AZ

Technical Account Manager

• Managed multiple program/site launches; conducted research and compiled program/product information for technical writing and training. On-Call, point-of-contact for site issues and system enhancement deployments. Compiled user scenarios to create quality assurance testing plans for post-deployment unit, regression and overall user acceptance testing to ensure functional, project requirement fulfillment. Tracked and managed client-based systematic issues, troubleshooting, communicating and completion of root cause analyses.
• Oversaw the DISH Network, Guadalajara, MX program launch now supporting over 250+ sales agents.
• Managed Synchrony, Angie’s List and AT&T program efforts for their Office 365 migration, user setups and training needs, along with their continued telephony requirements such as voice design documentation, allocation of in/outbound usage bandwidths and uptime/downtime monitoring to adhere to client SLA.
• Led implementation and user adoption of program CRM tools for IBM, AT&T and Google Maps to provide a more efficient means of extracting customer, data-driven information. Increased CRM efficiencies and effectiveness of managers in identifying areas of opportunity and revenue streams for clients through cross-selling and up-selling. Measurable daily CRM usage efficiency gains by sales teams of 10%.

Confidential, Phoenix, AZ

Education Consultant / Technical Project Manager

• Completed response proposals to prospective Education Institutes to satisfy educational demands of monitoring student behavioral performance, knowledge deficiencies and attendance tendencies adhering to Common Core State Standards (CCSS) using a Web-based Information Management System (IMS). Completed multiple Web-based system integration efforts with district data sources in conjunction with third-party vendor offerings.
• Revamped the IMS tutorial library and the visibility of module-specific documentation for users.
• Requirements gatherer for the mobilization interface efforts of key system modules of the assessment tool enabling Android and iOS compatibility, cutting back on school hardware budgets by up to 35%.
• Reduced client requests by 40% through streamlining ability to locate and reference the appropriate, updated procedural documents.

Confidential, Tempe, AZ

Project Coordinator / Business Analyst

• Master administrator of the pharmaceutical research education website’s registration form process from initial requirements gathering to testing and deployment. Monitored and audited the accuracy of site content, while working with multiple content agencies and vendors for eight pharmaceutical research education websites.
• ScrumMaster for the Online Tools Team implementing enhancement initiatives for Rep Account Management Platform (RAMP) and eMedia initiatives from the product owner’s backlog.
• Primary point of contact for the company in communication of issues and coordination of their resolution with third parties and secure data warehousing vendors.

Confidential, Tempe, AZ

LEAD BUSINESS INTEGRATION MANAGER / PROJECT LEADER / OPS SPECIALIST

• Department lead to 14 other Business Integration Managers and acting backup for Senior Management Team.
• Conducted time-in-motion studies and scoring models with Operations and Program Management teams on core SAP functions to lobby for client approval on post-deployment efficiency gain and system enhancements.
• Managed multiple technical projects, ranging from 20-2,500 development hours, with several onsite and overseas resources, each involving the integration of internal and external applications.
• Launched the Google AdWords, South America program, a pilot program with 250+ sales and customer service agents from 5 locations globally.
• Launched two full, PayPal and Bill-Me-Later projects for Toshibadirect.com performing user acceptance/ regression testing for enhancement deployments, which accounted for $410,000 in monthly revenue.
• Acting Project Leader defining operational requirements and acting member of both user-acceptance testing teams for three full, lifecycle SAP implementations.
• Developed over 75 tutorial documents on system usage documents of utilized SAP proficiency courses.
• Acting program instructor for Sales/Operations, tier one and two, SAP and Salesforce proficiency courses.
• Assisted project teams and supported clients in the definition and planning of technical projects including scope, schedule adherence, budget, and resource needs.
• Identified EDI-related issues, troubleshot and communicated with internal and client-side programmers.
• Incorporating process improvement initiatives for all sales systems and applications of the onsite IBM program which contributed to $85 million in quarterly client revenue.
• Launched the Toshiba program’s Personal Pages project; the development of a series of customized, company-hosted sites which accounted for $1.5 million in monthly revenue.