SUMMARY:

• Project/Program/Scrum Senior Manager / PMO 13 years - Managed and determines team responsibilities and hold resources accountable. Matrix multi-layer environments managing groups of resources, multi-layer reporting, integrating across the business group/units/portfolios. Prepare regular insightful reports to communicate to stakeholders, Senior Leadership, Disciplines, Product Marketing & Sales. Managed to mature development teams, and testing teams throughout the project life cycle using various PMI Methodologies (Agile, Scrum, Sprint Metrics, KANBAN Metrics, Waterfall, SDLC framework) from inception to production, to decommissioning. Mitigate risks, resolve issues, remove blockers/impediments. Work with little to supervision, provides status/metric reports on Releases/Go Lives/Milestones. Monitors progress of programs/projects with tools not limited to JIRA, Trello, Sprinting, KANBAN, or MS Project Plans for regular status meetings to ensure Stakeholder, LOB’s, Sponsor, Marketing & Sales, Senior Leadership have visibility into the Releases and expectations are met. Enforce Framework are continually evaluated to increase efficiency and productivity.
• Worked with with Executive Leadership facilitating Phase Gates Approvals 1-6 (Toll Gate) for product-critical projects that are projected to have high ROI. Created Agile Survey Monkey, Agile Sessions for Executive Leadership and Disciplines to take to make sure Executives, VP’s, Senior Director, Sr Mgrs., all Resources understand Agile so that when Programs were presented to C-Suites for Budget Approval to proceed to the next Phase of their programs., each Executive and every person in the room understood AGILE Framework and how programs/projects are executed and delivered across the board. Lead Agile Sessions consistently as Agile is a Framework not a process.
• Managed multiple Scrum Teams, Lead Sprint Planning Sessions, Demo Sessions, Retrospectives, daily Scrum Stand-ups each morning 15-30-mins, chase down Blockers, remove Impediments so that Scrum Teams work efficiently, review the team accomplishments during our Retrospective, have continued Iteration Ceremonies for Release Planning to I&A Inspect & Adapt for improvements. During strict phase development, tracking always all the work in JIRA for what the team doing right now, stay on track for ready for release, working to keep a smooth implementation, knowing exactly what it would take to get the project done in production, knowing exactly what it takes to make the program move effective by making sure User Stories are size for the Level of Effort for that Sprint. Customer collaboration and responding to change if there’s a change in market that may affect the value of delivery, to prevent risk of failure of not being able to sell that product, go back to the drawing board immediately to build a more competitive product.
• Work with SME’s to summarize technical design/configurations to a non-technical audience. Able to work independently in a hands-on role that requires a proactive team player with the ability to be highly organized and detail-oriented, while coordinating multiple projects simultaneously. Proven ability to maintain a high level of customer service with internal and external clients.
• Support Technical Leads • Data Center Moves • Delivery Management • Incident Management • Service Operations • Manufacturing • EWS • Enterprise Workflow Solutions • IT Service Management • Virtual • Risk Management • Incident Management • Data Center • Infrastructure • Technology Services • Amazon Web Services AWS • Master Services Agreement • Mutual Non-Disclosure Agreements • SOW’s • ERP • and working with the LOB (Line of Business) for Full Life Cycle Projects end to end • Initiate Plan Execute Monitor Close Lessons Learned, SOW, Monitored issues/risks to resolution problem solving • PMI/PMO Methodologies (ITIL) • Scrum • KANBAN • SDLC • Waterfall • Governance • building Client Relationships • gathering requirements • Building Project Plans and using various Methodologies to support teams.
• Support technical teams as a contributor to help plan, support the design phase, and implements Tier 0 shared hosting platforms a level of storage (data storage) that is faster than any other level in the storage. (i.e. ESX Virtual Server, ESX Virtual Desktop (VDI), Citrix virtualization, Database Area Network (DAN), Storage Infrastructure (SAN, NAS, Switches). Maintain a great relationship working with the various business groups associated with infrastructure deployments. Align reports by working closely with the Service Delivery Team, Procurement, Data Center Management (DCM), Storage, Network, Hardware Engineering, and Infrastructure Architecture.
• Changes - Work with Change Owners to assure we had a completed build plan and communication plan for implementation, test and back out plan for Changes. Work with Sponsor, Stakeholders, Line of Business for Risk Category Changes approved by Change Advisory Board (CAB).
• Migration Deployments, Upgrades, Repurpose, Database Migration, Server Migrations, Application Migrations, OS upgrades, Storage Refresh, Decommissioning, For VM Configuration gather requirements which sites, number of VMs, the SID, identify Application i.e. cache, Web, Proxies, Training, UAT etc., identify Co-location Rules, gather IP requirements IP Address Count, Hostname DNS Alias, IP Address VIP, VIP DNS Alias, gather requirements for vCPU/Memory, for Storage gather requirements for Virtual Disk Size, Storage Pool, Contents, FS Type, Volume Group, Logical Volume, Mounted on, identify Owner and Groups and Perms. Gather Network requirements, work with Vendors on BOM (Bill of Material). Gather requirements for adding new Storage, using existing storage, SAN, NAS. Assure availability for storage for Physical and/or Virtual. Confirm correct Provision Checklist.., i.e. Preprod Layer, Prod Layer, and Database Layer.
• Network - Gather requirements, infrastructure and virtual Security, assure network diagram exists and are current, assure firewall and router configuration standards include a description of groups, roles and responsibility for managing the network components, assure Network and Virtual instances are designed and configured to restrict and monitor traffic between trusted and untrusted connections, have justifications for use of all services, protocols, ports, and compensating controls. Assure a Corporate Compliance Governance Checklist at the Senior/Board Level. Assure Network have an Administrator Checklist and Network Security Risk Assessment Checklist ready for audit purposes and i.e. Make sure defense at the network entrance and path firewall advanced antivirus software, network server, client intrusion detection prevention systems / encryption of communication channel, virtual private network VPN network structure have a defined checklist. Assure the Secure Network and Physical environment have requirements for patching/server maintenance, and logging, along with defining a list of Network Components. For Lessons Learned have Trouble Shooting Steps.
• ERP - Managed prioritizing & planning requests for enhancements to effectively manage business processes by connecting information from every department per Operations supporting the applications/modules for Product Planning, Procurement, Manufacturing Process, Finance, Human Resources, using CRM Customer Relation Management (Oracle) On Demand. Send communications to the right resources for better project planning, track orders, monitor the order, inventory, warehouse, services, and labor. Centralizing all excel spreadsheets, ordering, etc., business connected end to end by controlling access to pages in ERP. Work with other Functional Consultants and Business Consultants to confirm the business users performed daily task, data entry, and updated operational reports that enabled our Management Executives to run reports and perform inquiries that can support them in decision making.
• Software Licensing - Managed Scope of Work for Software License Manufacturers Inventory - Managed the collaboration with DELL and Third Party Vendor UMS (Universal Management Solutions) to consolidate a Heat Map of Software Licenses that may impede financial impact if when software is moved offshore. Supporting the first overhaul to inventory a myriad of every piece of Software License Manufacturer Components and prepare the company for audit. Determined best method of Currency purchasing per geographical usage for Software Licensing i.e. if the Software was bought with EUR dollars or USD, SGD, MXN, or AUD what region/servers can have access vs how many end users’ vs a cost savings of multiple Serial License Keys.
• Budget Management & Resource Utilization/Budget Tool: CLARITY - Manage Clarity Project Portfolio Management reports working with Finance Managers to maintaining budget constraints for work in US and offshore // Budget Forecasting // Reforecasting Actuals resource hours worked // Allocate and track resources including back office resources against the budget.

PROFESSIONAL EXPERIENCE:

Confidential

SCRUM Master / Agile Transformation - SAFe - Senior Leadership

• Managed Programs - Agile Framework (SAFe) Scrum, KANBAN, Sprints - SPS Safety Product Enterprise Cloud SPEC Managed teams developing software, components, coding, technologies, and partnerships that empowers all connected products. Streamlining efficient integration with interoperability for Software Solutions including current products, future solutions and future acquired platforms. Managed multi-layered teams to fully integrated with Sentience, REDhat OpenShift, Cassandra, JENKINS, OL, Apple, Android, Docker, Bamboo, ACS, Continuous Integration and Continuous Deployment Pipeline (CICD), Movilizer, Cloud/VM’s, Azure, to support Application, Software, Services and Hardware requirements; Lead multi Scrum Teams across Layers that developed adaptive technology landscape that is driving and transforming business every day, not limited to coordinating support to monitor and manage multiple work-stream throughout the project lifecycle end to end Agile Program Transformation Projects; integrating across multiple Layers Platform/ Software/Applications/Devices from projects conceptual, analyze, plan, design, construct, development, testing, demo’s, and implementation to production. Define roles and responsibilities so that the right person with the right skill set for Epics/User Stories, orchestrate communication plans, incident tracking, budgeting, in an As-Is environments to the Destination Environment, product requirements, user case activities, technical feasibility, UI Design, Proof of Concept, align Architect for products and systems, test case execution, UAT, make sure Support Plans and Auditable Checklists are in place, resource allocation in place for live test, ensure transition support when resources are re-assigned.. Manage Project Status Reports via JIRA and assure artifacts are loaded into a shared space (Share Point, Confluence). Manage Portfolios Agile Framework SAFe projects that integrate across layers, I made sure User Stories were linked with multi-teams in JIRA. Work with project teams to develop project estimates, scalable, and detailed in MOS (Management Operating System) Release Planning. Estimate schedule, be sure we have the right skill set and quantity of resources required to implement projects so that our Releases/Go Live deliverables are not late. Gather requirements for greater Program Increments & Release Planning so that we release on time, be sure design, performance, stretch goals, and scope of projects and clearly defined & specifications are discussed in detail in full BEFORE we start the work. Work with the conversion team to create collaborative training if needed to roll out process changes as they occur to ensure that the conversion developers are working through consistent processes across all teams and everyone is trained to do more than just one thing. Collaborate with other teams for oversight that may impact other projects across a multi-layer Large Scale Portfolio. Managed planning sessions with multiple teams on an ongoing basis to keep consistency among all areas of implementation as it applies to projects. Perform Peer Reviews & Quality Assurance reviews as needed.
• Scrum PMO Lead - Develop and implement program and project level processes, procedures, performance metrics, end to end life cycle by identifying the need, develop the concept which is our scope, cost benefit and risk management plan, and planning the overall schedule (No Turning Back point), gather requirements to define the functional requirements based on needs of our internal customers and external customers Line of Business, turn those requirements into a system design for design, and work with technical teams to develop and build the design, work with technical teams for the integration and testing to prove that the design and development meets the requirements to meet the implementation installation and training that comes after testing, for operational maintenance which is our post-install review, reviewing support documents prior to the end of the project for the end of the project.
• Working together w/Scrum Teams for Iteration Ceremonies to T-Shirt Epics for Program Increment, Groom User Story for Release Planning… a Servant/Lead to help mature Scrum Teams to work together with transparency, goals, understand their Epics, Milestones, Release Dates, stretched goals. Encourage Scrum Team to stay committed with comradery to the work/User Stories and see where our stretch goals can take us. Defining what is “DONE”. Plan together for the Sprint Demo at End of each Sprint or each Release. Look out for Scope Changes in the Sprint that will impede upon our Release Date, Velocity and Sprint Burn Down. Leading the Scrum Team to work regularly in a repeatable fun work environment for what need to be done so that we provide great Demos to the Product Owner, Marketing & Sales, and Stakeholders.
• Team Building Appreciation - have team outings, games, lots of food, keep momentum and transparency and fun going through-out the project to show appreciation.
• JIRA / Scrum / Sprints / KANBAN / Confluence / Metrics - Working in Jira to track my project, User Stories, Tasks, Issues, Bugs, Defects, Improvements, Lessons Learned Retrospectives, create Epics… T-Shirt Size the Epics, start my bucket list in task, click/drag and breaking down into individual contributors for that team member to work on, if work is completed in a Sprint and there’s time to do more work in advance we start on prioritized User Stories in the Backlog. Track Metrics in JIRA, for healthy releases, and crucial releases, multiple Reports i.e. Velocity Report, Burn Down Report, Version-WISE Report, Maturity Report, Predictability Reports,
• Planning / Backlog / Tracking Monitor - User Stories not committed are our Backlog and NOT in current Sprint or KANBAN. Daily tracking in my Active Sprint or KANBAN the Epics for its Release, make sure User Stories/Tasks/Bugs/Defects that are In Progress, In Test, In Code Review, In Dev, Ready to Demo and Done. Work in Confluence building dashboard for Team Collaboration, Create Team Chat Rooms, Calendars, New Ideas, meetings notes where I can control what’s locked in our private intranet, who can edit, vs public, organizing my Parent and Child pages within my Dashboard; quick access to all updates, network, calendars, and our resource/people and create pages for others to add information while planning and executing the project by adding tasks, owners, due dates, status, and notes.
• Scrum / Agile / Scrum Teams - Gathering information for Iteration Ceremonies for Program Increments (PI Planning ), Release Planning, Sprints or KANABAN. Worked with the Product Owner Product Owners who manages the Backlog. As a Servant/Lead I work with Scrum Teams determining our level of effort, capacity, User Stories, Estimation Story Pointing within the Sprint (or KANBAN) what will bring value FIRST. Work with the Product Marketing & Sales together with Product Owner the next priorities for future Delivery of Products to customers. During Release Planning Ceremonies work with Scrum Teams our Software Developers, Coders, Testers, QA, Business Analysts, Program Managers and Security Team, whom are doing the work for the User Stories to provide Epic Sizing (features) for each Epic. Iteration Ceremony Grooming Sessions for User Story for Acceptance Criteria, Verification Criteria, Definition of Done, technical items that need to be executed during the Sprints, we are completely dedicated to the projects documenting Artifacts, work with Product Owner for Program Backlog, Product Backlog and the Team Sprint Backlog. Sometimes working in co-location in the same conference room at least 4-6 hours a day for the life of the project for a better outcome for our Release Plan. Work with Scrum Teams to provide estimates for the complexity of the project, size the effort vs degree of difficulty, assure everyone understands the requirements, releases, milestones and go live dates, be sure we understand the scale, we vote and we commit to do the work.

Confidential

Senior Project Manager / SCRUM Master / Senior Leadership

• Data Center Move - Project Scheduling and managing full life-cycles projects from inception to decomming, managed interdependencies and dependencies with other Project Teams and Partners that were high visibility projects across multi lines of businesses (LOB) manufacturing products that carry a substantial impact to the products and services. Customer satisfaction is #1, managed teams to ensure that all the Michelin customers continue to receive outstanding customer support as we make enhancements and deviations to the Data Center Applications to improve how their present billing and payment structures will work well with the internal and external accounts for invoicing, batching, payments, purchasing, and overall software support end to end; assure that our customers access did not lose integrity. Hands on experience with Management tool (ERP), experience in managing workflows/swim lanes/work streams that allows users to Manage Requests for Services and Resources (staffing internal or external) that supports the business need and streamline communications between client teams for better service quality. Work with Architects, Software & Application Team, LOB, DevOps, Security & Network.
• PMI Methodology - working in a Matrix environment with reporting relationships having multiple reporting relationships for both a functional manager and a product manager (Scrum) and SDLC for other business units, supporting multiple projects I looped together individuals from different functional departments and product departments to accomplish a specific goal for the program. I supported more than one customer using SDLC or Scrum for other projects, not limited to:
• Initiate by defining the Project Definition (Project Charter)
• > gather the User requirements > system requirements
• > analysis and design > system build
• > implementation (and training if needed) > sustainability for monitoring
• Plan multiple projects using SDLC framework from inception to its decommission by gather requirements, working closely with the System Engineers gathering system information working closely with the Software Engineers to plan, create, test, deploy/execute, monitor, close (lessons learned), SOW, work with purchasing on ITBoM, monitored issues/risks to resolution (problem solving). Maintain project information repository entries, prepare service and change requests, develop, and maintain resource forecast and utilization reports. Interface with customers, stake holders, line of business, delivery managers daily. Coordinate the work of project on site or remotely, including working with other Project Managers to assure proper reports as well monitored because these statuses are to ensure the project adheres to the project schedule and expectations. Ensure all documents are compliant for auditing purposes, accurate and delivered on time. Work with Senior Officers for project recommendations while making sure both sides can agree, meaning Management and Architects and SME’s are working together based on quality control, cost control, best practices per the SOP for authority and policy, and adherence to an agreed upon schedule, provided input for the project accounting system (i.e. CA PPM, Accolade) to ensure accurate record keeping for resources FTE/Contractors, software/hardware purchases, expenses etc. Coordinate with Partners, Vendors, Contractors to ensure delivery of services are met per the SOW, MSA.
• Project Resource Utilization - Aligning the best resource to support Line of Business LOB objectives for their products. Extensive experience in managing multi-project schedule, scope, change, budget, resource management plan, risk assessment, vendor, and quality.
• Risk Management - Network - Incident Management - Data Loss / Data Storage prevention Projects - Support detecting potential data breaches/data ex-filtration transmissions. Tracking the monitoring, detection, and blocking sensitive data while in-use which is the endpoint actions, the in-motion which is our Network traffic, and data storage (at rest). Report data leakage incidents, sensitive data is disclosed to unauthorized parties by either malicious intent or an inadvertent mistake. Report sensitive data not limited to company information, intellectual property (IP), financial or patient information, credit-card data and other information not limited to invoicing, claims, batching, global customer purchases, and global manufacturing/plants, shipping from international dock ports. Prevent data loss/leak preventing media containing sensitive information. Work with teams to find/analyze root causes manage incident through their lifecycle and restore normal service operations as quickly as possible to the customer, and minimize the adverse impact on business operations ensuring that the best possible levels of service quality and availability are maintained. Increase visibility for communication of incidents quickly, align incident management activities and priorities with the business LOB’s. Ensure the agreed level of service quality are maintained and can be restored to normal operations as quickly as possible (for problems found in production and possibly other environments).
• Served on Senior Leadership reporting on practices that would ensure sustainability ITIL CSI (Continual Service Improvement) Business Continuity with no impact to customers when data center is moved, all SLO’s SLA’s must be met. Manage the delivery of large projects with reverence to appropriate levels of work streams, quality, timeliness, and budget. Assure structured planning provisions RAID Logs (Risks, Actions, Issues, Dependencies), and necessary governance in place - PMO. Mitigate threats by identifying, measuring, working with Senior Management teams to help position and ensure that proper controls are in place to manage associated risks.

Confidential

Senior Project Manager PMO

• Data Center Moves, Data Center Builds, Migrations, Physical to Virtual, Software Deployment - Project Planning and Project Scheduling (Waterfall and SDLC) for General Service Contracts (GSC) for various customers purchasing TCS products, to monitor the Software, Hardware, and Services for General Motors Global Hosting Data Center Infrastructure Deployments, Database Migrations, Application Migrations, Releases, Deployments, Upgrade, and Refreshes. Managed and executed the GM Mexico Toluca Data Center shutdown power off.
• Managed multiple projects end to end, initiate, plan, gather requirements, design, implement, verification, deployment, maintenance, monitor, close (lessons learned), turn over successfully completed projects over to Operations for continual improvements/monitoring, manage SOW, work with purchasing on ITBoM, monitored issues/risks to resolution (problem solving). Monitoring tools Project Plans, RAID logs and RACI Charts. Maintain project information repository entries, prepare service and change requests, develop, and maintain resource forecast and utilization reports.
• Project Communication weekly updates including Status Reports, Dashboards, Project Plans, PowerPoint, Visio and Excel. Ensure consistent status updates were communicated for the life of the project across common project objectives. Assured adequate resources are available to ensure delivery commitments are met per the authority, SLA and SOP.
• Resolved project issues, including issue identification, escalation, and resolution status tracking. Mitigated risks and provide detailed Lessons Learned reports.
• Monitored and report on budgets and resource utilization as required, including periodic cost and productivity analysis and status reporting.
• Work with Line of Business to Confirm Freeze Calendars, to improve the overall efficiency of the Change Management Process, specific phase process modifications were implemented to reduce the time and labor required to execute changes per the Environment.
• Must have strong listening skills, great culture diversity, and motivation.
• Manage KPI Key Performance Indicators, mentoring employees, how to plan/map out continued growth programs, assign the right resource, appraisal performance awards and disciplining employees, addressing complaints, and resolving problems.

Confidential

Project Manager - Remote EMS HPES

• Data Center Moves, Data Center Builds, Remediation, Disaster Recovery, Migrations, Physical to Virtual, Decommissioning - A myriad of customers, some customers were a Matrix organization meaning my reporting relationships were set up as a grid, or matrix, rather than in the traditional hierarchy. I worked with employees that had dual reporting relationships generally to both a functional manager and a product manager. In a Matrix environment with some customers the projects were divided into smaller groups based on specialized functional areas, such as IT, finance, or marketing, as the project manager I had full authority to assign priorities, apply resources, and direct the work of persons assigned to the projects; structuring what need to be facilitated the coordinating and the implementation of these project activities managing an environment that fosters interactions among the team members with a minimum amount of disruptions, overlaps and conflict. Servicing my customers with HP including servicing General Motors Data Centers Infrastructure, Sarah Lee, Pepsi Cola, Coca-Cola, Cadbury, Fidelity, Invesco, County of San Diego, Virgin Airlines, Sirona Dental, and KLine - Application Deployments, Software Deployments, Product Development, Remediation, Relocation, Migrations, New Data Center Buildout: Manage project life cycle and project status reports and summaries report to executives and Senior Management, and Deliver Managers, facilitate project review meetings, achieving project success on a globally. Facilitate Cross Functional communications across the Group Level. Strong teamwork strong ethics and customer support focus, managing project analysis, managing cross functional and technical requirements, and facilitate customer meetings with all management levels.
• Project Requirements - gather and validate requirements with SME’s and Architects and report back to the Customer that the Scope of Work is align with contractual requirements before work can start, review Architect Diagrams, Physical Diagram, Logical Diagrams, Provisioning Checklist, Demand Management, and ITBoM (Bill of Material), validate all requirements are met before assigning a Project Manager.
• Project Report - Multi-Tracking up to150 Projects for the PMO for Hewlett-Packard Global Projects status’s from beginning to end, by date when project is received, approved, purchase order received, project management assigned, Kick-Off, Initiate, plan, execute, monitor, through project closure/sign-off and hand over to continual Operational Support. Maintain project information repository entries, prepare service and change requests, develop, and maintain resource forecast and utilization reports. Monitor and report out on the Data Center activities to the Business Unit, Baseline Schedule, Project Start/End, Delivery dates for QA, Preproduction, Production, Go Live, Release To Production (R2P) Risk/Issues, and Escalations with a tool for Weekly Global 4-Up Status Report Dashboard in which I provided a collected summary of Global Projects for every region for Hewlett-Packard customers.
• PMI Methodology - HP customers projects were SDLC or Scrum or Waterfall depending on customers’ expectations especially for the Application Migration (SDLC) or Database Migrations:
• Project Definition - Managed defining how many applications were moving and how many flows will have NFS Mounts to be created or decomm. Define how many app flows will have WMB Message Broker flows to be deployed and decomm. Define how many app flows will have Datapower flows
• User Requirement Definitions - Managed defining for North America and Europe - Create New DP Flow, Move DP Flow, Decom WPG Flow, identify if using North America Datapower or Europe
• System Requirements - With DataStage - Managed how many app flows will have DataStage flows that will have need Change ETL Flow, Move ETL Flow, Schedule Change/ Source system, Flow Decommission, and Application Change. Electronic Transfer Load ETL.
• Implementation, swing/move application (mirror the app) to a Pelican Server, identify the App ID, the Source and Destination for the WAS/Database Remediations, delivery and support.
• Sustain/monitoring, successfully managed and implement and completed the remediation programs that include remediating a security gap and standardize the corporate security toolset via server migrations.
• Database Migrations - Project Charter - Identify Database instances that must be decommissioned prior to moving the Database. Create Service Request SRs to perform database instances moves to move Databases instances to new swing servers. Identify what databases are on shared servers prior to moving to servers for new wave new phase, meet with team(s) to determine decom dependencies, prerequisites, and requirements and create the plan to migrate in a Shared Infrastructure WAS/Database. Determine all the Database instances in the Dev, QA, and Prod environment that will need to be split prior to the Data Center Move/Migration. Gather requirements, Current server Name, Current Server IP, Application Name, Instance Name Trigram, Destination Server Name, Destination server IP, schedule when database is moving “What Wave or Phase” or if you’re Splitting, Plan Migration Date, get approval from the LOB Line of Business, create Change Request for day Migration, get CAB Approval.
• Manage project plans for project charters for global data centers, relative to project objectives, technologies, systems, requirements, specifications, schedules, budgets, and resource allocation.
• Manage project milestones and deliverables. (Waterfall)
• Manage project execution to guarantee adherence to scope, schedule, and budget.
• Lead project status meeting and reports by collecting, analyzing, and summarizing information.
• Successfully implement IT project across cross functional teams.
• Successfully deployed Server Automation Hardware and Enterprise Asset Management Software on all HP managed servers.
• Manage Data Center Facilities Management for Home Depot AMERICAS - Statement of Works (SOW), Request for Proposals (RFP’s), IT Master Services Agreements, Mutual Non-Disclosure Agreements, Standard Operating Procedures/Process (SOP), budgeting and resource forecasting.
• Support Data Center implementation of any new or upgraded systems and servers and decommissioning of assets.
• Obtain quotes from vendors for replacement costs and provide details for upgrades, and/or migration approaches for new hardware and/or software. (Home Depot AMERICAS)
• Corporate Governance & Financial Compliance: Review & track pertinent financial data from branch/relationship, generate required reports and liaison with the Finance function to ensure Compliance with Policies & Practices. Ensure that billing processes are completed on time; coordinate with Account Managers and/or Group Leads for the same.
• Matrix environment coordinating the submission of reports for regular forecast updates to IT Finance / Support IT Managers in the creation of budget and forecast information that include detailed financial analysis for management reports / Budget Tracking.
• Migrations / Communication Plan - Managed a layered distribution list for a Master Communication Plan and Back-Out Plan for Migrations, 24hr Chat Room and Conference Bridge open, send updated emails every 2-3 hours of progress based on Line Of Business discretion, all hands on deck for migrations.
• Client Relationships, Line of Business - Gather requirements from the customers for service request for new incoming project work with high level SLA & SLO’s & SOP’s Service Level Agreement / Service Level of Operations / Standard Operations Procedure, (i.e. deliver on were goals met, RAID, Red/Green/Yellow Projects matrix reporting). Providing an outstanding Delivery Management experience with strong People Management skills for a diverse audience.

TECHNICAL SKILLS:

CMDB ITSM Service Request Management - Change Management Tools: ServiceNow, Maximo, BMC Remedy, TCS Mastercraft, HPE Service Manager, HP ITSM Open View and HP OVSD Open View Service Desk, Microsoft SharePoint, Microsoft Exchange, O365, Access (and Identity), and Azure.

Methodologies/Framework: CPM Critical Path Methodology, BCM Business Continuity Management, Agile, Scrum, KANBAN, SDLC Software Development Life Cycle, WBS Work Breakdown Structure

Resource Management Tools: CAPPM Clarity, Accolade, ITSM, Aries/Aldea Service Request, ESL (Enterprise System List)