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Quality And Deliverables Lead Resume

3.00/5 (Submit Your Rating)

Ca Phoenix, AZ

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TECHNICAL SKILLS:

Change Management, CMMI & QPI, Corrective Action Plan Management, Deliverables Management, Knowledge Management, Meeting Planning & Facilitation, Metrics Tracking & Reporting Primavera, Process Improvements, Project Management, Proposal Writing, Quality Management, Resource Management, Risk & Issue Management, Schedule Management, SharePoint, Skype, JIRA & Advantage, System Testing, Technical Writing, Verbal and Written Communication, Waterfall & Agile Methodologies

PROFESSIONAL EXPERIENCE:

Quality and Deliverables Lead

Confidential, CA/Phoenix, AZ

  • Devised a program to facilitate tracking over 100 agencies’ requirements to prepare for new system
  • Created a process for tracking over 500 Deliverable’s activities (due dates, submissions, and approvals)
  • Created over 100 accepted Deliverables based on contract expectations
  • Implemented a Configuration Management process tracking over 10,000 configurable items
  • Created Training Materials and Quick Reference Guides (QRGs) for client and internal use
  • Validated and verified accuracy of Training Materials and QRGs for the Accounts Payable, Accounts Receivable, and General Accounting functions of the Advantage System
  • Business Development & Proposal Responses
  • Assisted in Smoke, Unit, Regression, UAT, and System testing based on project needs; assisted in validation testing
  • Communications Committee Lead responsible for creation and generation of quarterly Phoenix Metro Newsletter communication to 200 members
  • Corporate Social Responsibility Lead responsible for planning quarterly volunteer events
  • Volunteered for the Corporate Social Club events planning team and Project Event Planner

Quality and Deliverables Lead

Confidential

  • Supervised 3 Quality and Deliverables Analysts
  • Worked closely with all project functional areas’ Deliverables owners throughout the Deliverables lifecycle process from creation, client submission to client approval
  • Created a process for tracking over 2,000 Deliverable’s activities (due dates, submissions, and approvals)
  • Created and implemented process for improving Deliverable quality; increased deliverable acceptance rate by 47%
  • Created a Quality Rewards program to motivate team member to improve quality
  • Volunteered for the Corporate Social Club events planning team and Project Event Planner

Confidential, CA

Project Management Analyst

  • Led the Quality Assurance team to meet deliverable review deadlines and ensure submission of error-free documents
  • Created Brown Bag sessions and User Guides to help Deliverable writers improve quality
  • Created Quality Rewards program to motivate team members to implement process improvements
  • Created process for audits and performed audits on various project areas and reported metrics to leadership and client
  • Acted as Knowledge Management Expert to manage project-related document control, sanitization, organization, storage, and inventory on internal Knowledge Exchange
  • Acted as liaison to internal Quality Process Improvement Lead to maintain project Capability Maturity Model Integration (CMMI) Level 4 rating resulting in 2 successful Standard CMMI Appraisal Method for Process Improvement (SCAMPI) audits
  • Corporate Event Planner

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