Senior Project Manager Resume Hightstown, NJ - Hire IT People

SUMMARY:

Experienced manager of IT infrastructure projects using Agile/RUP and Waterfall methodologies, including network, storage, servers, data center, telephony, and end user computing. Have managed technical and support staff, created budgets, set strategic direction and handled day to day operations.
My broad technical background allows me to bring a value - add to my roles over and above the standard accountabilities.
I can fill in the gaps of technical expertise that are outside of my team’ Confidential usual responsibilities in order to solve problems or provide more efficient and automated ways of working, leading to better project outcomes more quickly and at less cost.

AREAS OF EXPERTISE:

PROFESSIONAL EXPERIENCE:

Confidential, Hightstown, NJ

Senior Project Manager

Responsibilities:

Deployed 13,000 seats of Cisco Anyconnect globally to replace Juniper VPN. Designed the rollout schedule, created end user documentation and support desk knowledge base. Worked with business units to ensure their use cases were addressed and that all users successfully migrated. Reviewed support tickets daily to tweak communications and documentation, and to address problems.
Managed project to implement new Bluecoat proxies at all global data centers along with new site blocking rules. Worked with business unites to ensure proper regression testing of applications, developed communications, rollout and support plans.
Rolled out Avaya Audio Conferencing to 5,000 users replacing Verizon Conferencing, saving the company $2.4m annually. Developed end user documentation, training and support programs. Worked with end users to cover unique use cases and created programs to provide provisioning emails and system metrics reporting, which were lacking in the vendor product.
Managed project to replace 4,000 desk phones at corporate headquarters with new Avaya IP phones, scheduling waves by floor, creating communications, documentation and training, and providing end user support.
Implemented project to replace internal and guest Wi-Fi infrastructure with new Cisco Aps/WSAs/ISE at corporate headquarters and other North American offices, scheduling and coordinating cutovers, creating communications and documentation.

Confidential, Newark, NJ

Group Manager

Responsibilities:

Designed and managed rollout of Office 365 to all North America Panasonic locations. Developed software distribution strategy, migration documentation, monitored deployment progress and dealt with use case issues.
Deployed Xerox/YSoft managed printing system for new Panasonic headquarters. Worked with vendors to select equipment and locations, defined user policies, created documentation and training and handled user escalations as SME.
Ran program to retire Windows XP on 700 computers, developing faster ways to reimage machines, and working with business groups to support incompatible legacy applications via virtualization.

IT Infrastructure Manager

Confidential

Responsibilities:

Initiated and managed a complete in-place rebuild of the Panasonic Automotive data center which included new electrical panels and feeds, new Ethernet and fiber cabling, new power distribution units and IP-based KVM equipment at each rack to facilitate remote support. Rearranged rack placement to maximize air flow and augmented HVAC, UPS and surge suppression systems to eliminate room temperature and site power problems. Rebuilt IDFs plant-wide with new cabling, racks and switches to support Cisco VOIP implementation.
Selected and ran project to upgrade SAN and NAS equipment to new EMC storage, migrating data and moving all Windows and AIX servers to new fiber cable and switches. Worked with all individual server owners to ensure minimum disruption to their business.
Created, tested and implemented the disaster recovery plan for all enterprise systems at offsite DR vendor location to ensure business continuity.
Implemented several tools to enhance technical operations, such as CyberArk Password Management, SolarWinds Orion, AirDefense Wifi security and PacketSentry network security monitor.

Applications Project Manager

Confidential

Responsibilities:

Organized and ran the EDI Service Desk. Created RFP and selected vendor for outsourced help desk services. Constructed special modules for the in-house problem management system to better track and pinpoint weaknesses in EDI and business processes so that they could be corrected, reducing charge backs due to EDI errors by 60%.
Managed regular operations and development work of the EDI team, servicing 180 trading partners in the retail and electronics industry.