Project Coordinator Resume LaGrange, GA - Hire IT People

SUMMARY:

A Customer Service Professional that excels in providing a positive customer experience.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Project Coordinator

Confidential, LaGrange, GA

Organize daily tasks and projects to delegate out to my team to assure the task or project is complete on time.
Help all team members locate any information or persons needed to complete each task on hand. Escalate all issues that arise to assure there is a quick resolution. Attend daily calls for status updates and new information.
Test each device to assure that it will function properly with EPIC. Help with hardware issues that occur during Go - Live. Report all finding from TDR/ADR testing to Application Analyst for a resolution.

IT Field Services

Confidential, LaGrange, GA

Deploy any needed hardware in preparation for the Epic Go-live at West Georgia, WellStar. Aid in any additional task to help ensure a smooth transition from the West Georgia network and Meditech over to the WellStar network and Epic.
Report any issue to the team lead and reach back out to the end user needing to be updated. Help track inventory and direct the equipment that needs to be deployed. *Promoted to Project Coordinator*

At Home Advisor

Confidential, Lagrange, GA

Provided needed steps to assure trouble shoot could be completed. Set up appointments for complex issues and product repairs.

Claims- Customer First Response

Confidential, Lexington, KY

Processed customer inquiries about Confidential ’s various employer benefits. Primary responsibilities included answering customer questions about medical/vision benefits and processing medical claims.
Processed medical, vision and dental claims for subscribers.
Worked with other departments to resolve enrollment issues.
Reconciled claims that were paid and/or were billed incorrectly.
Provided direction on how to locate online forms, providers and coverage verification.
Verified payment information for money owed to provider(s) from claims.
Verified provider status was is in network or out of network.
Verified subscriber eligibility and plan’s level of coverage.

Application Analyst

Confidential, Lexington, KY

Trained medical professionals at various medical offices in the use of Allscripts Ambulatory Electronic Health Records to facilitate implementation of the electronic health records system while minimizing any disruptions to office daily routines.
Trained staff to use AEHR in physician offices across Kentucky, Iowa, and North Dakota.
Assisted office personnel and physicians in developing new/ improved processes and workflows to in corporate the use of AEHR in their daily routines.
Trained each end user on their roles and responsibilities within the AEHR application, as well as system functionality and capabilities.
Trained super-users in multiple roles and responsibilities.
Configured user access and security.
Recorded and resolved customer issues and change requests using Remedy.
Completed troubleshooting and resolved application problems in the test and production environment.
Conducted break out training sessions in groups of 10-15 to rollout updated workflows and system changes.
Provided one-on-one training to clinical staff, with additional remedial training as needed.
Developed documentation on appropriate workflows with providers, clerical and clinical staff.
Conducted follow up training when system updates and process changes were implemented.

Customer Care Specialist

Confidential, Lexington, KY

Handled customer inquiries about Humana Healthcare benefits. Primary responsibilities included answering customer questions about billing, medical plan enrollment, and pharmacy benefits.