PROFESSIONAL SUMMARY:

• Multi - talented Senior Manager with over 16 years of Product Management experience, 4 years of Product Owner experience and has experience in Software Product Development and Product Marketing.
• Expertise in taking real customer requirements and developing products that are innovative, provide great customer value, and are successful. Work effectively in multinational/ multicultural and multi-time zones.
• Possesses practical knowledge and experience in Agile Product Management, Product Owner, Project Management, Service Design, Telecommunication, Cloud / IoT based services and Predictive Data Analytics.

EXPERTISE:

• Agile / Scrum (Certified Scrum Product Owner and Scrum Master) Service Design Market Analysis
• Product Management Project Management Process improvement Strategic Planning Forecasting
• Financial Modelling Competitive Analysis Predictive Data Analytics Marketing and launch plans Experience in adding PBIs and create User Stories in Team Foundation Server (TFS) and JIRA.

TECHNICAL SKILLS:

• Proven ability to understand complex business and technical concepts and to be able to make good judgement when faced with trade-offs
• Project Management leadership experience managing large projects. Experience with resource planning.
• Excellent verbal, written and group communication skills; Ability to communicate with technical and non-technical audiences and proven ability to work with large cross-functional team to define the team’s product strategy, operational plan and detailed roadmap.
• Strong knowledge of industry best practices and competitive landscape. Worked with complex technical systems and enterprise quality solutions.
• Experience using Agile Software development tools such as MS Team Foundation Server (TFS), JIRA and Confluence

PROFESSIONAL EXPERIENCE:

Consultant - Product Manager| Product Owner

Confidential

• Understand and translate product strategies into detailed requirements for execution by technical service and operations teams.
• Developed and maintained appropriate prioritized backlog of user stories with precise and accurate criteria of acceptance for implementation.
• Work with Product Management Director and Product Managers to ensure final solutions delivered are in sync with the product positioning, key benefits, and target customers.
• Responsible for the end-to-end customer experience for the features and services that are developed and ensures they fit holistically within the broader experience.
• Consistently prioritize development priorities with feedback and in collaboration with Product Managers and Product Management Director responsible for overall solutions experiences.
• Lead the cross-functional team working on the product feature delivery through influence and facilitative leadership.
• Develop and maintain a strong working relationship with the other Scrum team members, developers, scrum master and testers.
• Understand and manage project dependencies and requirements with Operations and Client Services

Software Product Manager - Quality Assurance

Confidential, Katy, TX

• Define, maintain and implement software development best practices for IT and Telecom companies.
• Work with ITE's support team to develop quality assurance plans which include; identifying critical control points and preventive measures; establishing critical limits, monitoring procedures, corrective actions, and verification procedures.
• Validates quality processes by establishing product specifications and quality attributes; measuring production; documenting evidence; determining operational and performance qualification; writing and updating quality assurance procedures.
• Maintains and improves product quality by completing product, company and system compliance.
• Assesses market competition by comparing the company's product to competitors' products.
• Determine customer needs with market research information to drive new product development.

Software Product Manager/Owner - Platform Technology/ Comms

Confidential, Houston, TX

• Worked with various core teams to develop productivity/connectivity, conferencing, wellness and security value-added applications for all HP’s Notebook, Desktop and Mobility platforms.
• Plan and execute the go-to-market strategy including which markets to sell, pricing, position, and messaging for the product portfolio.
• Develop the product vision and value proposition and continuously communicate to internal and external stakeholders.
• Drive development and communication of business and product strategy, business plans and roadmaps.
• Collaborated with product marketing team, product scrum team and other key stakeholders to translate business requirements into user stories for implementation.
• Used web and data analytics, customer feedback, and competitive analysis to prioritize and design products and services.
• Developed and maintained appropriate prioritized backlog of user stories with precise and accurate criteria of acceptance for implementation.
• Ensures that appropriate service designs / SDPs (i.e. using customer journey/experience mapping, service blueprints and persona development) are developed and handed over to transition processes through the Software Engineering team.
• Managed the product lifecycle including developing and recommending product, positioning, pricing, and promotional strategy to produce the highest possible long-term market share.
• Conduct gap analysis, assess product line strengths and areas for improvement and implement solutions.
• Assisted business leads to review all financials of projects and analysis of all key business metrics, perform market research and usability tests for all activities.
• Worked with design team to develop customer wireframes, user cases, Service design packages and ensure optimal level of customer services are achieved.

Product Manager - Telecommunication/ Cloud Services

Confidential, Boston MA

• Provided consulting services for the development of Cloud based services for Telecommunication companies.
• Provided sales forecast for Cloud Services (SaaS, IaaS, PaaS, DRaaS, UCaaS) and P&L management of the existing service portfolio and the implementation of new products, internal processes, sales tools and/or market expansions.
• Developed detail project plan to track the progress of the new cloud based products/services and perform risk management to minimize project risks.
• Managed the product lifecycle including developing and recommending product, positioning, pricing, and promotional strategies to produce the highest possible long-term market share.
• Work with TSTT team to roll out Cloud based services including EMM, Security (Blink Vigilance), IaaS, PaaS, BPO and BDR services.
• Worked with TSTT team to develop ICT solution strategy.
• Developed business model and business case for cloud based services; develop marketing / go-to- market plans for new cloud services.

Regional Product Manager/Development

Confidential

• Managed Enterprise Customers Solutions (i.e. Cloud and Hosted Services) for the Caribbean region (i.e. 13 Business Units) and worked with Hosted Voice solutions vendors such as Broadsoft, Mitel and Avaya to develop customized voice solutions for Enterprise and SMB customers.
• Captured requirements in basic user stories with precise and accurate criteria of acceptance that is used by developers for product implementation and Launch.
• Ownership of product definitions, positioning and value proposition development, pricing guidelines and competitive analysis.
• Analyzed business requirements for E-Commerce functionality with key stakeholders from various business functions (marketing, IT, finance, legal etc.)
• P&L management of the existing products/services portfolio as well as assessment and implementation of new products, internal processes, sales tools and market expansions.
• Developed business case and financial models for all new Hosted and Cloud base services (SaaS, IaaS, PaaS, UCaaS, DRaaS etc.)
• Worked with various stakeholders to develop business cases that supported new product launch and positioned the services to end customers.
• Managed roll-out of Hosted and Cloud based services including MDM, CRM, Hosted Voice, Hosted WIFI and Unified communication as a service (UCaaS), Disaster Recovery and Back up services.

Presales Engineer

Confidential

• Worked with customers to analyze requirements and develop standard and customized solutions. Configuring customized data, voice and video communications network using Local Area Network (LAN), Wide Area network (WAN), Metropolitan Area Network (MAN) services.
• Work with Hosted Voice solution vendors such as Broadsoft and Mitel to configure and implement their Hosted Voice solutions for our Corporate Enterprise and SMB customers.
• Created PBX configuration application for Cisco, Avaya and Mitel PBX systems that reduced the turn-around time by 50% for preparing customer business quotations.
• Expanded PBX sales pipeline with a bundle promotion increasing Jamaican PBX sales by 10% in first launch year.
• Provided over 50% of enterprise customers with purchase financing option to upgrade their Cisco, Avaya and Mitel PBX system, support and maintenance.

Product Specialist / Internet, Voice and Data (IVD)

Confidential

• Managed high-quality information products appropriate for Enterprise and SMB customers in accordance with the Product Lifecycle Management Process (PLMP) and applicable standards.
• Developed and implemented corporate goals and objectives for the technical communications strategies.
• Outlined and managed requirements, estimations and project plans for information products and services. Identified and mitigated information product project risks.
• Worked with Anixter, Nortel, Avaya, and Cisco business partners to create product promotional bundles for Enterprise customers.
• Outlined and managed requirements, estimations and project plans for information products and services. Identified and mitigated information product project risks.
• Expanded IVD sales by 12.5% by introducing the first BCM50 bundle promotion. Increased PBX sales from five to over 40 systems per month.
• Consulted with business customers to expand existing services and provide communications solutions.

Business Development Manager

Confidential

• Developed and implemented multiple communications plans for various departments; communicated and facilitated the campaign for program positioning, key benefits, and target groups. Successfully secured 120% of strategic sales goals for two consecutive years.
• Recognized with Cisco award for highest Unified Communication sales in the Caribbean.
• Handled Account Management and Business Development services for Telecommunications companies such as LIME (formerly Confidential ) and Digicel.
• Worked in the hospitality industry and with corporate clients in Jamaica. Provided services including strategy development, consulting, solution development, creating value proposition, Competitor analyses, contract negotiation, relationship management, and increasing sales pipelines.

Product Manager

Confidential

• Launched Broadsoft Hosted voice solution platform for Enterprise and SMB customers in Kingston and Montego Bay and generated earnings more than JM $40 million in revenue for the first year of launched.
• Drive development and communication of business and product strategy, business plans and roadmaps.
• Established secured partnerships and negotiated vendor contracts to maximized service options. Worked with marketing communication group to develop uniform advertising and messaging.
• Outlined communication plans and strategies such as status reports, technical documents, etc.
• Participated in the development and implementation of corporate goals and objectives for the technical communications function.
• Handled product development, launches and promotions, pricing, branding, and market positioning.
• Managed internal cross-functional teams and external third-party, OEM relationships.