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Program Manager Resume

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SUMMARY
Accomplished and enthusiastic HR Business Technology Leader with proven record of success at global project implementations, program management, project management, coaching and directing virtual and local teams, managing functional and technical teams, leading cross functional teams and managing and developing people subject to multiple mergers and acquisitions. Key areas of expertise: HR portals, Employee Self Service, Manager Self Service, HR systems (HRIS) and integration, Global rollouts, System Implementation, Project Management. Strong focus on results, quality, performance, organization and customer relations.

PROFESSIONAL EXPERIENCE

Confidential, September 1983 – December 2008
Director HR Technology Strategy and HR Portal, Peapack, NJ 2007 – 2008
As Program Manager, led worldwide deployment of Pfizer’s employee and manager self service in 17 different languages to 60+ countries, 35,000 employees over a 12 month period. Responsible and accountable for HR portal, content management and user experience teams.

  • Exceeded the target number of countries using HR portal by over 100% in first year.
  • Contributed to Pfizer’s HR transformation by bringing the total number of employees with access to standardized employee self service to 85,000+.
  • Created project manager tool kit for rapid implementation and standardized project management service delivery.
  • Provided leadership, direction, oversight and guidance to four Project Managers.
  • Managed project requirements, scope, task planning, deliverables, resources, issue tracking and timelines for multiple country project implementations.
  • Led introduction of Pfizer’s global employee and manager self service to HR leaders outside US.
  • Partnered with HR business process owners to understand business requirements and plan integration of new and revised content into HR portal.
  • Implemented Thesaurus functionality in HR portal, significantly improving search results.
  • Led team responsible for defining business requirements for globalizing Pfizer’s employee and manager self service and HR portal content.
  • Presented progress of portal deployment including portal usage reports and portal metrics to VP of HR Operations.
  • Recognized at Global Oracle HCM User Group (OHUG) conference for co-presenting “Leveraging PeopleSoft’s Enterprise Portal to Deliver HR Services” with Accenture.
  • Member of HR IT leadership team responsible for selecting off shore vendor and identifying priorities and schedules for transitioning HRIS support to off shore team.


Confidential,Peapack, NJ 2004 – 2006
As cutover Project Manager, led cross functional implementation team of 40+ colleagues during initial launch of HR portal. Coordinated week-end cutover tasks of technical, testing, Call Center and Operational Support teams of this major large scale Pfizer HR initiative impacting 45,000+ employees.

  • Successfully executed cutover of IVR, infrastructure, software migrations, Call Center, testing, development and Operational support teams during “go live” week-end.
  • Planned, implemented, led and retired HR Portal Command Center which resulted in a highly effective process to identify and resolve critical issues during initial launch.
  • Reduced HR IT contractor cost by approximately $840,000 in one year, a 7.7% decrease in contractor hourly bill rate, by implementing a “Managed Service Program”.
  • Managed Documentum and PeopleSoft portal functional and technical resources.

Confidential,New York, NY 1997 – 2004
Led implementation of Pfizer’s PeopleSoft Training Administration and Pension modules.

  • Eliminated the use of local training systems in Europe by implementing a single instance of the PeopleSoft Training Administration module.
  • Improved the operations of Pfizer’s retirement administration team by implementing PeopleSoft Pension for 45,000+ US employees and 10,000+ retirees.
  • Responsible for full life cycle SDLC of Short Term Disability and Fitness Center systems.
  • Responsible for support of legacy HR applications including core HR, Retirement, Benefits, Annual Enrollment, Compensation, Stock Options, Relocation, Recruiting.
  • Responsible for vendor management of technical support of Annual Enrollment process.
  • Managed resources and budget for team ranging from 6 - 20 application developers with diversified skill sets, including PeopleSoft, Visual Basic, PowerBuilder, COBOL.

Project Leader, New York, NY 1983 – 1997
Responsible for technical support of Pfizer’s Stock Options, Pension and annual Employee Benefit Statement applications.

  • Accountable for generation of 1099-s, annualized benefit statements, retirement estimates and final calculations for all Pfizer US employees.
  • Led HR IT integration for multiple Pfizer acquisitions and divestitures.
  • Managed multiple Stock Splits processing for Stock Options system.

Confidential,
Programmer Analyst, New York, NY 1982 – 1983
Analyzed, designed and programmed software solutions for claims processing system.

EDUCATION

BS in Computer Science
AS in Math

ACHIEVEMENTS / PROFESSIONAL DEVELOPMENT / SKILLS
Habitat for Humanity Homeowner Relations Committee; Six Sigma Awareness training; Project Management certificate from Keane Consulting; PeopleSoft 8.3 HRMS – 9.0 HCM; Documentum; Microsoft Project; Excel; PowerPoint; Microsoft Word; Visio; SharePoint; eRoom; Outlook; Targeted Selection certificate from Development Dimensions International.

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