SUMMARY:

• Experienced BSA Professional with advanced level skills in software, research, analysis, investigation, results compilation and results validation presentations.
• A time - management and efficient expert.
• A gift for solving complex problems in a fast-paced environment with top-notch follow-up and improvement analysis.
• Highly motivated, creative, and flexible, adept at understanding complex technical flows and relationships.
• Excellent communicator; talent in asking the right questions.
• Successful streamlining process to ensure efficiency and cost-effectiveness, and, managing multiple projects.
• Excellent inductive and deductive reasoning and, critical thinking skills.
• Always positive, always proactive. I bring Agile-sanctioned games and other fun techniques.

RESEARCH, SOFTWARE, ANALYSIS & REPORTING SKILLS:

• Drafted, indexed and cross-referenced Technical Coordinator Manual (IT processes & procedures)
• Analyzed and compared discovery documents and medical records for inconsistencies and untruths and other discrepancies
• 11 years legal research in drafting legal documents and compiling cases in all areas of law
• Inductive and deductive reasoning, excellent critical thinking skills
• 11 years streamlining process to ensure efficiency and cost-effectiveness
• Drafted, indexed and cross-references construction Confidential manual
• 8 years automating software either independently or to work with other software Created user-input forms, databases, automated processes

TECHNICAL SKILLS:

• Microsoft Office 365 (Excel, Access, Outlook, Word, Powerpoint)- Tested Advanced; Macros, HLookups VLookups, link/share/protect worksheets, advanced Pivot Tables, data validation, ODBC Access tables import, Visual Basics programming to maintain data integrity, named ranges, advanced charts.
• Access Database queries, tables, foreign keys, reports, macros, joins, data manipulation in formulated queries.
• Microsoft Visio, Flow and chart software
• Contexte, court management software, MS Access tables
• Scaled Agile Framework
• Kanban Boards, high-functioning tech teams’ Agile sprint option
• LeanKit, At Task, Jira, Clarity - Agile/Scrum project management software
• Oracle Report and Document creation
• Sharepoint / Connect
• Remedy, Confidential issues database
• Confidential RetailLink, Confidential sales and supply chain database
• Webex

PROFESSIONAL HISTORY:

Project Manager/Scrum Master

Confidential, Bentonville, Arkansas

Responsibilities:

• Coordinated a high visibility security technology modernization effort to track and migrate all certificates from SHA1 to SHA256 for over 80 teams in the division; focusing on Confidential Service Engine ( Confidential ) and its EDI identifying clients and/or services touching Confidential and at what point, including Pharmacy data. Confidential awarded Most Impactful Project of 2016.
• Identified stakeholders; interviewed stakeholders to gather requirements to understand the overall business need, create a business case to define requirements using use cases and user stories to break down the work into manageable Sprints by decomposing requirements to a sufficient level of detail allowing the implementation team to take action.
• Create use cases, user stories and communication plans.
• Built LeanKit Board to handle backlog, in progress and finished cards and subcards for 2-week Sprints.
• Scoring Agile sprints with technical experts to estimate velocity via Fibonacci sequence, using various methods and games.
• Drive and motivate work to meet project and Sprint deadlines.
• Scrum meetings, time-boxed, emphasizing team self-management and to eliminate roadblocks for team.
• Retrospective meetings to ascertain successes, failures, opportunities and revisit scoring and processes, time management, root cause analysis and other strategic analysis, testing and documenting improvements.
• Backlog refinement meetings with Product Owner.
• Testing and validation parties to analyze and document success or identify failure(s) and devise remediation plan.
• Created and maintained agile metrics reporting and improvement progress using advanced Excel skills and LeanKit reporting.
• Provided weekly status updates to Security area leadership for distribution to the division teams, directors and officers to help ensure the teams could meet aggressive timelines.
• Hosted semi-weekly progress updates for Operations teams supporting the Confidential Services Engine ( Confidential ).
• Documented services and clients impacted by Confidential, tracking testing and validation of remediation.

Business Analyst

Confidential, Little Rock, Arkansas

Responsibilities:

• Involved in strategic dialogue in Business Process Analysis and Evaluation; As-Is and To-be process modeling. Progress charts, development of work-flow diagrams using Visio
• Root cause analysis and other strategic analysis.
• Identifying each court as an Epic and court divisions as Features, interviewed to gather business and legal requirements, created process flows, configuration workbooks and assisting in conversion data mapping for each.
• Working with Court business units to identify goals, process changes, assumptions, risks, and known issues with the project or program; coordinating project business requirements, risk assessment, diagrams, ensuring project tasks are executed as defined in the project schedule in order to achieve the project goals; and heavy collaboration.
• Identify Gaps and mitigate risks and roadblocks, cross-functionally.
• Functional configuration of Contexte case management system to align with each court divisions addressing divisional overlap.
• Data conversion mapping analysis, testing and assisting court in testing and document configuration revisions.
• Utilized paralegal skills to reconcile configuration and court processes to Arkansas law and Administrative Orders.
• Devised the Standard configuration for Contexte Accounting for District court fine distributions.
• Super-User and End-User training.
• Built automated spreadsheet to identify positions to training classes reducing time to build training document by more than 75%; process improvement.
• Creates and delivers presentations on project issues, status, change request and plans to diverse audiences.
• Continual software testing for functionality and valid process solutions. Troubleshooting gaps. Creative solutions process improvement; problem-solving.
• Coordinates with external teams(i.e. follow up on requests, ensure resources are meeting deliverables)
• Manages risks, issues, and dependencies.
• Document and report analysis with statewide lens for creation of Oracle reports in Contexte.
• Regression testing and other testing of projects.
• Improvement and lean-minded.

Analyst, Compliance

Confidential, Bentonville, Arkansas

Responsibilities:

• Improvement and lean-minded.
• Met with Subject Matter Experts to evaluate processes to streamline for data integrity and efficiency.
• Presented project scope highlighting identified inefficiencies with measured improved efficiency and data integrity.
• Improved processes and data integrity. Provided end-user training.
• Researched and analyzed business metrics (KPI) against sales, specified demographics and other variables.
• Utilized Six Sigma methodology and tools to streamline processes, save time, enhance data integrity and process efficiency with results presentation.
• Keen talent for streamlining processes and automating software/ Lean Agile methodology, utilizing complex formulas, V-lookups, H-lookups, Pivot Table analyses, SQL and Visual Basics.
• Utilized report automation to streamline processes and free up time for divisional growth. Reported on Business Unit's KPI Metrics to help them with their business decisions, utilizing various datasets.

Technical Coordinator

Confidential, Bentonville, Arkansas

Responsibilities:

• Researched, evaluated processes of a disbanded Technical Coordinator Role, housed in each Department of Confidential .
• Identified business terminology to match technical terminology and processes algorithmically to include step-by-step instructions/screenshots and timeline/deadlines.
• Drafted, indexed and cross-referenced Technical Coordinator Manual (IT processes and procedures) for use company-wide for PCs and MACs.
• Set up Confidential vendors inside firewall in virtual desktop with specified accesses to Confidential systems.
• Administrative Assistant to seven Sr. Directors. Tab Advertising Analysis and reporting utilizing AdView/Nielson.