SUMMARY:

• 14 years of experience in IT as strategic planner and ecommerce innovator, focusing in driving technology system services and operation strategies that improved core processes and enhanced user experience.
• Established new IT organizational infrastructure and revitalized existing operations by implementing robust support services and business practices to optimize how IT engages with all business disciplines.
• Enabled revenue growth and cost savings by introducing new business process models.
• Expert and highly skilled in project planning, budgeting, execution, database management, network administration, cloud solutions, vendor - client relationship, resource utilization, and release management. Ability to manage multiple projects running simultaneously using different methodologies: Waterfall, RUP, Agile (SCRUM). Well-experienced in the field of requirement gathering, design, development, support, QA/UAT/regression testing, gap analysis, risk and project management on various platforms: E-Commerce, Enterprise, Lawson, ERP, and Mobility.
• Successfully managed mid-size to complex projects in different industries: Healthcare, Technology, Telecommunication, Government, Direct Selling, Retail, and Financials Services.

TECHNICAL SKILLS:

Methodologies: Rational Unified Process (RUP), Waterfall, Spiral, Agile (SCRUM), Lean/Six Sigma

Databases: MS SQL Server 2003/2008/2012, Oracle 8.x/9.x/11g/12c

Operating Systems: Windows 03/XP/7/8/8.1, Windows Server 2003, Windows Server 2008 R2, Windows Server 2012 R2

Languages: Visual Basic, Java, C, C++, PHP

Web Technologies: HTML, CSS, JSP, JDBC, ASP, ADO, COM+, ODBC, XML/XSLT, JavaScript

Tools: MS-Office, Visio, MS Project, RequisitePro, iRise, RallyDev.

SDLC skills: Use case analysis, Functional design, Process and Gap analysis, Requirements analysis, Co-ordination of build release on various environments (UAT/pre-prod, QA, prod), Functional, E2E and Regression testing

Project Management Skills: Business Requirements Gathering, Estimate & Manage Project Budget, Estimate, Acquire, and Allocate Resources, Devise & Manage Issue Resolution strategies, Devise & Manage Change Control Procedures, Vendor Negotiation & Management, Product Assessment, MS project, MS office Applications Confidential Office Suite, Excel, Power Point, Object-oriented software, MS Project, MS Visio Functional Areas Change Management, Database structure, Web Interfaces

PROFESSIONAL EXPERIENCE:

Technical Product Manager

Confidential, San Francisco, CA

Responsibilities:

• Create epics and user stories in reference to product features focusing on app growth, data tooling and notifications.
• Create AB test and review analytics to determine whether variant or control has been a success.
• Review crashlytics data to make strategic decisions if features are ship stoppers.
• Work with Marketing on focusing features that can help create more robustic monitoring tools and alert system
• Lead scrum ceremonies with the engineering team to ensure that prioritize items are delivered on time
• Prepare metrics for reports using Thoughtworks (Mingle)
• Work with stakeholders on detailing the roadmap and 30-60-90-day planning agenda.
• Participate in bug bash to determine any potential bugs before release can go live.
• Make strategic decisions with the business owners on rollout percent of the releases before 100% can be send to play store.
• Create Trello board for retros, brainstorming, and high-level roadmaps
• Stand as “Accessibility Champion” to ensure that features being rolled out are in alignment with accessibility requirements.

Environment: Java, HTML5, CSS3, JavaScript, Agile, E-Commerce, Mingle, Fabric, Omniture, Splunk, Tableau, Trello

Program Manager/Product Owner Tech dev

Confidential, San Ramon, WA

Responsibilities:

• Project Management responsibilities leading product ownership, requirement definition, product roadmap and prioritizing requirements
• Document mobility requirements with steering committee and translated them into features for scrum teams.
• Work with Principle Architects on mobility data flow from upstream to downstream applications and vice versa.
• Train teams on matrix models, reporting deck, and Agile methodologies (Kanban and Scrum).
• Ensure company’s mobility compliance are followed for all initiatives under the “Mobility” Program.
• Create reporting models for senior leadership using MS office and TDP. Use SharePoint as collaboration tool.
• Work with leadership and business client to understand the “value stream” such that product requirements can be framed as per company’s initiatives
• Part of product scrum teams and responsible for creating epics and user stories, ensuring the team understand the requirements
• Defined product features for the scrum team.
• Manage the development lifecycle from its inception to deployment phase.
• Work on any roadblocks/impediments such that project can be delivered successfully.
• Accountable for SNAP application as a whole and oversees not only the development lifecycle but also maintenance, database and production support post deployment issues.
• Manage product prioritization for release cycles.
• Maintain backlog for prioritized requirements and change request
• Conduct regular grooming sessions with scrum team ensuring that the requirements are well understood for development
• Develop and overlook deadlines, budgets and activities across cross functional projects.
• Work with business units to establish funding requirements.
• Work with vendors (TechM, Infosys and IBM) on code delivery within scope, time and quality.
• Work with production support team to create “wiki” that can act as a support page documenting outages, alerts and resolution steps.
• Act as first point of contact for any escalations.
• Prepare risk management report and mitigation plan for status reporting on weekly basis.
• Manage hardware request to support environments for the existing as well as upcoming projects.
• Managing “DevOps” initiatives across AT&T organization to implement CI/CD.
• Interpret data to create metrics and present reports to C class leadership with respect to “DevOps” implementation across AT&T organization.
• Manage change requirements such that it does not impact the scope, timeline and quality of the project.
• Engage in requirements discussion and prioritize user stories based upon “lab” requirements of processing data files along with its impact on various upstream and downstream applications.
• Analyze current business processes and recommend solutions on improvements with respect to cost avoidance and better efficiency.
• Plan strategies to manage company’s foreseen directives. One such major directive is implementing Scaled Agile Framework to bring forth the “value stream” of the business unit in alignment with company’s ROI.
• Lead cross-functional project activities ensuring successful delivery of the entire program such as PED that encompasses automation to increase sales order efficiency via ecommerce platform.
• Lead, evaluate scrum masters and draft performance evaluation report highlighting the improvement needed areas.
• Develop and control deadlines, budgets and activities across cross functional projects.

Environment: Java, HTML5, CSS3, JavaScript, Agile, Ecommerce, Scaled Agile, E-Commerce

Director of Information Technology

Confidential, Bellevue, WA

Responsibilities:

• Lead application development for mobility.
• Recommended solutions for website redesign.
• Implemented bootstrap technology to enhance responsive web design.
• Executed digital newsletter distribution via web.
• Created HTML design for social media marketing campaign.
• Produced application architecture for implementing fundraising native app for Android, iPad and iPhones devices.
• Created and managed database and web servers in the cloud (Rackspace, AWS).
• Managed production support team for defect resolution.
• Lead the PMO with project initiatives, scope, cost, schedules, budgets, kick-off decisions, requirements, risk, quality and deliverables.
• Created requirements for playologist database such that it can forecast the sales based upon their past performances and calculated minimum threshold needed to help them jump the next level of Mentor.
• Managed aligning business goals with technical solutions to drive process improvement, project objectives, competitive advantage and bottom line gains.
• Communicated IT status to executive class leadership.
• Prepared SOW and tracked invoices generated by vendors.
• Monitored actual expenditure figures against project budgets.
• Managed and lead technical team of developers with software development lifecycle.
• Managed and build productive relationship with vendors, IT partners and third party contractors.
• Conducted detailed risk assessments by analyzing documents, statistics, reports and market trends.
• Created risk management plan and mitigated risk as needed.
• Carried out project audits and assessments.
• Provided infrastructure solution on enterprise level.
• Troubleshoot production support issues with the Dev team on daily basis.
• Managed networking solutions with the vendor partner ensuring the good health of the IT.
• Developed business process solutions effectively increasing team communication and responsive.
• Facilitated focus on high priority projects with new governance standards/prioritization, developing effective process around project portfolio to manage various requests.
• Managed and improved user set up practices for new hires.
• Hired highly skilled IT staff including QA Analyst, UI developers, and programmers aligned with collaborative leadership style.
• Introduced new technologies to the team during web redesign phases which indirectly raised the sales volume.
• Continuously reduced IT expenditure by 60% at the enterprise level by managing cost/invoices with vendor partners.
• Increased responsive and adherence to SLA terms with revitalizing help desk operations using escalation model and adding ticketing system which in return got the issues resolved at a 80% faster rate. It also reduced the number of new issues received up to 90% on weekly basis.
• Managed and provided support for client server application used by customer support personals.
• Managed file transfers with warehouse ensuring the effective delivery of orders.
• Launched and managed new product lines which increased sales up to 40%.
• Prepared IT roadmaps delivering new strategies resulting in better web user experience.
• Saved company's maintenance expenses by upgrading network infrastructure, ensuring nightly server backup, and starting server monitoring process.
• Analyzed web performance via google analytics, providing solutions for increasing profit margin and net sales.

Environment: Windows 8.1, O365, Rackspace, Windows Server 2012, JIRA, Prowess (Content Management System), HTML5, CSS3, JavaScript, C#, MSM, Fundtracker, FileZilla, Bootstrap, MVC, MS Project, MS Office, Data Analytics, E-Commerce

Program Manager

Confidential, Redmond, WA

Responsibilities:

• Managed project scope, cost, budget, schedule, resources and timeline.
• Managed project from its initiation to closing phases.
• Lead Change Management Board and updated project plans.
• Monitored actual expenditure figures against project budgets.
• Worked with the UI/UX design team to define rich UI templates and wireframes.
• Responsible for compiling content material related to demos, presentations and hands-on-lab.
• Worked with the dev team to identify application features pertaining to MS products: Windows, Azure, SQL.
• Delivered executive status and risk reporting.
• Utilized waterfall and Joint Application Design (JAD) methodologies from initial estimate to closeout in order to optimize delivery and increase communication on all projects.

Environment: Windows 8.1, O365, Azure, SQL

Sr. Project Manager

Confidential, Bellevue, WA

Responsibilities:

• Part of the team implementing the first agile initiative at Confidential for all devices (desktop/tablet/mobile).
• Managed all the technical aspects of ecommerce transformation build within the project team of 24 that includes developers, QA testers, dev lead, BA, and UAT testers.
• Worked with Build Release Team to manage technical aspect of project roll outs such as build request both for QAT and UAT environment, code drop, configuration change request, major and/or minor releases, as well as defect fixes post deployment.
• Communicated project status to the executive management team for the functional units defined for eService transformation and enterprise platform.
• Managed development and successful deployment of functionalities related to online bill payment, online shopping, product catalogue, feature upgrades, B52, Mobile Money and other areas of the IT program world-wide releases.
• Worked with product owner to understand the priority and dependency among requirements.
• Identified risks related to both internal and external dependencies including backend services availability and test requirements in the very first week of sprint and communicate effectively within the team so that a resolution could be identified at the beginning of the sprint itself.
• Updated and create project status tracking tools on Jive.
• Managed regression testing to ensure that the implementation of the new functionalities do not have any adverse effect on existing code.
• Worked with the team on the successful fix and re-testing of defect tickets raised by Production Support after NOD.

Environment: Agile methodology, Waterfall methodology, MS Word, MS Excel, Power Point, T-wire (Jive), Java, Oracle, E-commerce

Application Project Manager

Confidential, Bothell, WA

Responsibilities:

• Implemented the first agile initiative on NDRT mobility application successfully.
• Created and implemented strategic changes to production support operational processes, procedures and policies.
• Worked with production support to manage technical aspect of project rollouts such as build request, code drop, releases, and defects fixes post deployment.
• Ensured the submission, tracking and delivery of new infrastructure request.
• Managed resources, timeline, budget, and schedule for 7 applications ensuring optimal resource utilization within budget constraints and timely deployments with 95% defect free product.
• Managed small to mid-size projects associated with various platforms.
• Successfully managed portfolios of 10-12 various projects of different scale and complexity.
• Co-ordinate releases among development and implementation team for various environments (QA/UAT/Production).
• Conducted User Certification as well as User Acceptance Test.
• Reviewed and approved project artifacts: Business Requirements Package, Systems Requirements, High-Level Design, Application Interface Design, and Test packages.
• Captured, communicated and managed risk management plan.
• Managed vendors (Sonoran, IBM, Tech Mahindra, Ventera, Infosys, Accenture) and cross functional teams (developers, architects, business analysts, testers) across different platforms to ensure successful deployments.
• Prepared SOW and tracked invoices generated by vendors.
• Reviewed prototypes with the developers and technical architects to ensure that the code is in accordance with the business requirements.
• Managed regression testing to ensure that the implementation of the new functionalities do not have any adverse effect on existing code.
• Created CRs (Change Request) based upon new enhancements proposed by the business users.

Environment: iRise, BMC remedy, Rational ReqPro, PRISM, AOTS ticketing system, ALM Quality Center, Agile methodology, Waterfall methodology, MS Word, MS Excel, Power Point, Outlook, Share Point, Java, Oracle, CMPM, Rally Dev, ITUP

Project Manager

Confidential, Kennesaw, GA

Responsibilities:

• Coordinated with cross-functional departments and ensured delivery of projects on time.
• Managed all projects and handled single and multiple projects for various platforms.
• Evaluated software development practices and ascertained that new software improves productivity.
• Identified any risks associated with project and assisted in solving it effectively.
• Prepared estimates for new requirements as well as change request.
• Managed and approved Change Request received from the Business Users.
• Coordinated the project internally and was the focal point to the vendor for questions and problems.
• Prepared project tasks and laid out business processes flowcharts.
• Coordinated application project development task among dev team, delivery managers, technical architects, business analyst and testers.
• Created work breakdown structure to handle complex projects.
• Conducted JAD sessions and created Business Requirement Artifacts.
• Prepared Use cases to assist developers in application design.
• Reviewed Systems Requirements, High-Level Design as well as Application Interface Design documents.
• Reviewed and approved wireframes presented by the development team.
• Assigned task list to the application development team.
• Managed post-deployment concerns.
• Conducted and monitored Users Acceptance Test and Users Certificate Test.
• Prepared project progress report for the project sponsors.
• Participated in requirements/design meetings with the vendor as well as within the department.
• Experienced with collaborating the project team and users team to provide the business perspective.
• Reviewed and tracked backlogged user stories along with the team for campaign management, content management, and shopping cart system.
• Integrated database marketing platform with third-party direct mail application.
• Integrated E-commerce platform with PayPal for processing credit card payments.

Environment: Windows XP, MS Word, MS Excel, Power Point, MS Visio, ReqPro, HP Quality Center, .NET, SQL server, E-Commerce

Product Manager

Confidential, Kennesaw, GA

Responsibilities:

• Act as a Subject Matter Expert for other business and development group.
• Created product work request and translated strategic plans into innovative and detailed product requirements.
• Managed User Acceptance Testing and prepared test plans.
• Performed analysis and research and gave recommendations on product development.
• Assisted Project Managers in managing logistics of each project.
• Recommended and implemented solutions across development teams based on new program launch and market requirements.

Environment: Mainframes, MS Office

Sr. RUP Business Analyst

Confidential, Norcross, GA

Responsibilities:

• Documented Vision documents in Rational ReqPro.
• Conducted JAD sessions to document business requirements in ReqPro.
• Updated ClearQuest database as per outcomes of Change Control Board.
• Created Enhancement Requests based upon the feedback from business users.
• Created Business Cases based upon business needs.
• Worked with Account Manager to track the progress of all pipelined projects.

Environment: Oracle, Rational ReqPro, Rational ClearQuest, QTP, RUP methodology

Sr. Program/Project Business Analyst

Confidential, Chamblee, GA

Responsibilities:

• Documented Road Characteristic (RC) data/business requirements, data responsibilities as well as available data sources across various GDOT (Georgia Department of Transportation) departments for re-engineering process. This document acts as a road map for moving data from mainframes into a SQL server 2000 database.
• Wrote Use Case to identify data fields of the System Classification Branch.
• Prepared Project plan, Project scope as well as Project draft for various projects across the department.
• Conducted JAD sessions with management, SME, vendors, users and other stakeholders for open and pending issues.
• Identified the business as well as the data needs for the RC database based upon data migration from flat file to Relational Database Management System (RDBMS).

Environment: SQL Server, MS Access, MS Word, MS Visio, Mainframes, Waterfall methodology

Project Coordinator

Confidential, ST. Louis, MO

Responsibilities:

• Provided ERP solutions using Lawson software for Finance, HR and Supply Chain module.
• Managed project budgeting, forecasting and task schedules.
• Prepared project charter, project plans as well as Statement of Work.
• Managed inventory and cost variances using Lawson Supply Chain Management Suite along with Financial Management module.
• Coordinated with management, SME, vendors, users and other stakeholders for open and pending issues.
• Monitored project deliverables and progress through continuous communication with project sponsors.

Environment: Load Runner 8.0, Lawson, Test Director 7.6, IBM Web Sphere, Oracle 9i, Windows 2003

Quality Assurance/ Business Analyst

Confidential

Responsibilities:

• Gathered Business Systems as well as Test Requirements for Clinical, Back Office, and Support Services Modules.
• Conducted daily test calls and reviewed QA issues with Development team.
• Designed and specified innovative solutions which met the business requirements allowing the business benefit to be attained; and to facilitate divisional communication and awareness of the standards and quality expectations within the System Analyst teams.
• Tracked Change Requirement by using MS Excel.

Environment: Windows, MS Excel, MS Access, Mainframe and FileAid