SUMMARY:

• Passionate IT professional working to empower individuals and teams through strategic and transformational leadership. Offering an array of skills focused on organizational process improvements, leadership, mentoring, client solutions, process and work flow improvements. Proven ability to ensure successful implementations that produce actionable, results - oriented strategies to solve complex and open-ended business problems. Adept at utilizing best practices to address concerns and remove roadblocks. Track record of success exceeding targets while multi-tasking on simultaneous projects in dynamic work environments.

PROFESSIONAL EXPERIENCE:

SCRUM MASTER | TECHNICAL PROJECT MANAGER

Confidential, Bentonville, AR

• Member of Intake Governance committee
• Focused on continuous integration and continuous delivery to frequently deliver value to the customer
• By creating a process for unplanned work the team’s capacity was optimized by 30%
• Prioritizes resource utilization in order to meet commitments to the customer
• Bridged the gap between support and the technical teams by 75% through streamlining the knowledge transfer process
• Accelerates value delivery and operational effectiveness by being involved in initiatives to improve how the organization operates and enhances the organization’s technical capabilities
• Actively coaching and mentoring 10 associates
• Facilitating scrum ceremonies and removing impediments

SCRUM MASTER | PROJECT ANALYST

Confidential, Bentonville, AR

• Leading multiple cross functional project teams that are co-located and globally-distributed
• Assessed and introduced process improvements for teams and the organization to ensure we are continuously improving
• To flush out technical dependencies across 24 teams, discuss challenges, and manage support tickets a weekly technical lead huddle was implemented
• Designed a platform to work through challenges facing the organization leading to 90% increase in
• collaboration between Scrum Masters and Business Analyst
• In order to increase organizational speed to market, introduced intake process for incoming requests from the business
• Managed dependencies and tradeoffs by starting a dependency and priority meeting for technical team leads and business partners

SCRUM MASTER|CONSULANT

Confidential, Bentonville, AR

• Coach product owner and team members to continually discover emergent practices in order to have sustainable shortest lead time for delivering value
• Influence team mindset over individual contributions by redefining team measures of success, resulting in 30% faster workflow and better predictability of delivery roadmaps
• Facilitate scrum board design to better visualize flow, manage priorities and control blocked items
• Implement processes to increase communication with dispersed team members by 80%
• Facilitate Lean Coffee , an Agile Community meeting for over 400 associates
• Coordinated with hardware team for rollout to over 4600 Walmart Pharmacies . Developed HW support documentation, presentations and reports that provided rollout details and process improvement
• Collaborated with team to provide technical support to over 5000 Walmart US and Puerto Rico Pharmacies
• Assist with product level QA testing
• Coached the team on following SAFe
• Led multiple scrum teams while engaging, assisting and developing area improvement processes
• Over the past 2yrs coaching and mentoring 8 associates/team members
• Lead team through PI planning to complete iteration planning, identifying risk, resolving dependencies

FEDERAL CONTRACT

Confidential, Rogers, AR

• Responsible for analyzing and resolving complex issues involved in administering the Affordable Care Act
• Responsible for resolution of complex problems ; including legal documentation and verification to ensure proper and accurate handling of consumer data
• Mentor in environment which requires constant change and quick adaptation to fulfill client’s requirements
• High security environment managing and processing extremely sensitive information

HEALTH CARE SPECIALIST

Confidential

• Responsible for the wellbing of over 120 soldiers , provided preventive, basic, and emergency care
• Designed and implemented medical readiness courses for non-medical soldiers to apply in foreign and domestic situations
• Created and maintained legal medical documents and adhered to HIPAA guidelines, had to stay up to date on changing medical laws and standards
• Trained to perform tactical combat casual care, care for casualties under high stress
• Ability to quickly and successful adapt to change in high stress situations
• Aided in planning, organizing, and executing operational plans

ASSISTANT MANAGER | TRAINER

Confidential, Apex, NC

• Managed 10 employees and ensured federal and state guideline compliance
• Operated and maintained of Point sale system and trained employee on proper operation of the system
• Purchasing budget of 114k per year
• Facilitated the delivery of goods and implemented new effective marketing strategies
• Increased profits by 10%-15% , increasing the amount of returning customers by connecting and building relationships