SUMMARY

POSITION: Project Manager - Business Analyst

AVAILABLE: Immediate

EDUCATION: BS – Business Administration & Finance


CERTIFICATION: ITIL, Identity Management – HP Select Identity
HP Project & Portfolio Management – formerly Mercury IT Governance
Project Management, Facilitation, LOMA, Business Analysis

METHODOLOGIES TECHNIQUES:
RUP, UML, OOD, RAD, Agile, Gap Analysis, Business Process Optimization
Waterfall, JAD Facilitation, Survey & Questionnaire, Data & Information Modeling,
PMO, Resource Education and Mentoring OWASP Modeling & Assessment

TOOLS: MS Office, MS Project, Primavera, Access, Crystal Reports, Visio, PowerPoint, Rational Rose, Rational RequisitePro, Rational Rhapsody, SharePoint, MagicDraw, Erwin, Oracle SQL Developer

SUMMARY:

Certified Project manager and Business Analysis with 30 years of demonstrated experience in the gathering, analyzing, and managing business requirements throughout the SDLC. Advisory level knowledge of industry standards and practices described in the Business Analysis Body of Knowledge (BABOK) and Project Management Body of Knowledge (PMBOK). Significant experience working in State and Local Government agencies. Broad range expertise in process redesign / optimization.

Confidential, January 2012 To July 2012
Contract Project Manager
Responsible for managing projects under the guidelines established in the PMBOK.

• Develop and manage the project schedule, resource allocation, and risks
• Communicate project status to the PMO and Executive Committee
• Provide Quality Assurance for project deliverables

Confidential,– I managed three concurrent enterprise level projects. Each project was staffed with representatives from the consulting community, internal DOT stakeholders, and State regulatory oversight and contract management specialists. The three projects are:

• RFP development project to re-procure the portfolio including infrastructure to support the statewide deployment of the 511NY system.
• Upgrade project for a client server based application migrating to a web based environment supporting the statewide asset tracking and fleet management functions of the department
• RFP development project for the acquisition of an Advanced Traffic Management System

Confidential, 6/2008 to 12/31/11
Confidential,Operations & Technology
Responsible for establishing, implementing, and executing policies and programs that drive profitable growth within our market segment. Established companies web presence resulting in increased market awareness and new customer acquisition. Implemented risk management programs covering employee health and safety resulting in zero days lost over a three-year period. Oversee day-to-day operations of our 10,000-sqft-production facility including engineering, production, sales & marketing, and back office functions.

• Current project: Evaluate implementation of MS Dynamic AX ERP system
• Implemented Salesforce CRM to drive customer relationship mgt and sales activities enterprise wide
• Optimized business processes including; sales, back office, and manufacturing
• Worked with suppliers and customers to define service level agreements and processes to support optimum up-time
• Mentored resources on use of technology to support processes
• Defined and implemented processes to support internal controls and accounting, inventory management, and work order management
• Introduced mobile technologies to support bar code job tracking and resource allocation
• Integrated CNC machine shop with job tracking system. SQL Server
• Integrated production scheduling system with front office accounting and mobile devices including bar code technologies. Back end SQL Server, Crystal reports, Crystal dashboard, Quickbooks

Confidential, 2004 to 5/30/2008
Confidential,

Project Management Roles
NY City HRA
Senior Business Analyst / PM
Centralized ITIL based implementation of a Service Desk including technology, business processes, and employee education covering all functions of the agency Project

• Identified and validated business usage scenarios using Use Case modeling techniques
• Defined organizational structure to optimize decision-making and reporting structure.
• Conducted Requirement Discovery sessions with key business representatives.
• Identified, captured and transformed transactional business data into meaningful knowledge and intelligence.
• Re-engineered existing business processes and support tools to accommodate new technology

Confidential,
Senior Business Analyst / Lead / PM
Development of a mobile-based platform for Tenant management including; move-in, maintenance, and move-out function

• Worked with key stakeholders to identify high return business processes suitable for mobile technology
• Participated in the Project Preliminary Planning phase, which covers the receipt / review of initial project requests, refinement of the project request, and development of the business use case and concept proposal.
• Served as a lead analyst in supporting business process reengineering (BPR) / business process management (BPM) initiatives and end to end process mapping projects
• Provided expertise on process improvement, organizational redesign, change management, and performance measures
• Designed the supporting Integrated Data Repository for short-term storage and scheduled transfer to the data repository including ETL specifications.
• Identified core business process, functional requirements, and business rules. Wrote use cases and SRS. Actively participated in business process modeling and data modeling. Involved in Current State Assessment process and conducted Root Cause Analysis. Documented As-Is and To-Be process models and performed Gap Analysis.
• Facilitated JAD sessions, created functional requirements in use cases. Coordinated requirements walk-through and sign-offs, verifying with Housing Authority user representatives/stakeholders that use cases and process models accurately portray specific business needs.
• Developed maintained and presented business use cases, traceability matrix and, business requirement document (BRD), Coordinated with Q/A team for User Acceptance Testing and Regression Testing.
• Developed and maintained application change control & defect management using HP- Service Center change control tool. Identified and implemented the best software practices, based on Agile SDLC framework.
• Back end SQL Server, Crystal reports, Crystal dashboard

Confidential,
Senior Business Analyst / Lead / PM
Mobile based asset management system. This project included establishing and executing complex project plans to include the design, development, implementation and associated integration of a custom .Net application supporting asset management. Asset lifecycle functions supported include: receiving, deployment, audit, inventory-move-add-change (IMAC), and retirement.

• Worked with key stakeholders to identify high return business processes suitable for mobile technology
• Participated in the Project Preliminary Planning phase, which covers the receipt / review of initial project requests, refinement of the project request, and development of the business use case and concept proposal.
• Served as a lead analyst in supporting business process reengineering (BPR) / business process management (BPM) initiatives and end to end process mapping projects
• Provided expertise on process improvement, organizational redesign, change management, and performance measures
• Designed the supporting Integrated Data Repository for short-term storage and scheduled transfer to the data repository including ETL specifications.
• Identified core business process, functional requirements, and business rules. Wrote use cases and SRS. Actively participated in business process modeling and data modeling. Involved in Current State Assessment process and conducted Root Cause Analysis. Documented As-Is and To-Be process models and performed Gap Analysis.
• Facilitated JAD sessions, created functional requirements in use cases. Coordinated requirements walk-through and sign-offs, verifying with Pfizer user representatives/stakeholders that use cases and process models accurately portray specific business needs.
• Developed maintained and presented business use cases, traceability matrix and, business requirement document (BRD), Coordinated with Q/A team for User Acceptance Testing and Regression Testing.
• Developed and maintained application change control & defect management using HP- Service Center change control tool. Identified and implemented the best software practices, based on Agile SDLC framework.
• Back end Oracle ERP, Oracle DW, SQL Server, Crystal reports, Crystal dashboard

Confidential,
Senior Business Analyst / Lead / PM
ITIL Based ServiceCenter implementation project. This project included establishing and executing complex project plans to include the implementation and associated tailoring of the HP ServiceCenter product in an ITIL compliant manner.

• Identified and validated business usage scenarios using Use Case modeling techniques
• Defined organizational structure to optimize decision-making and reporting structure.
• Conducted Requirement Discovery sessions with key business representatives.
• Identified, captured and transformed transactional business data into meaningful knowledge and intelligence.
• Re-engineered existing business processes and support tools to accommodate new technology

Confidential, 2001 to 2004
Principal

Project Management Roles
New York State Office of the Professions
Senior Business Analyst / Lead / PM
Professional Licensing System project. Performed Business Analysis and Project Management, and data modeling activities associated with the creation of a J2EE compliant architecture that would support web-based interaction between the system and various users.

• Participated in the Project Preliminary Planning phase, which covers the receipt / review of initial project requests, refinement of the project request, and development of the business use case and concept proposal.
• Served as a lead analyst in supporting business process reengineering (BPR) / business process management (BPM) initiatives and end to end process mapping projects
• Provided expertise on process improvement, organizational redesign, change management, and performance measures
• Designed the supporting Integrated Data Repository for short-term storage and scheduled transfer to the data repository including ETL specifications.
• Identified core business process, functional requirements, and business rules. Wrote use cases and SRS. Actively participated in business process modeling and data modeling. Involved in Current State Assessment process and conducted Root Cause Analysis. Documented As-Is and To-Be process models and performed Gap Analysis.
• Facilitated JAD sessions, created functional requirements in use cases. Coordinated requirements walk-through and sign-offs, verifying with Office of the Profession representatives/stakeholders that use cases and process models accurately portray specific business needs.
• Developed maintained and presented business use cases, traceability matrix and, business requirement document (BRD), Coordinated with Q/A team for User Acceptance Testing and Regression Testing.
• Developed and maintained application change control & defect management using HP- Service Center change control tool. Identified and implemented the best software practices, based on Agile SDLC framework.

Confidential,
Senior Business Analyst / Lead
Risk assessment and strategic planning for a hazardous waste site remediation project. This project included performing risk assessments and business continuity planning activities associated with a hazardous waste site remediation project including documentation consistent with Six Sigma

• Performed initial risk assessment to identify risk domains. Risk assessment was performed using facilitated sessions and one-on-one interviews with various GE and regulatory agency personnel.
• Performed detail risk assessment for identified domains. Detailed assessment included capturing quantifiable metrics to assess the business impact and likelihood of occurrence for risks within the domains
• Briefed GE Project Management on the findings and assisted in remediation planning and budgetary process
• Created overall vision for site remediation activities to minimize business impact should a risk materialize

Confidential,
Senior Business Analyst / Lead
Feasibility study and development of partner relationships to support corporate outsourcing of technical training and education. Build a training outsource model to deliver to clients. To develop a service whereby corporate accounts would outsource their employee training and education programs. This project included the development of a business case & value proposition as well as financial models to support client ROI thresholds. Additionally, the service offering was piloted to local organizations to validate the offering.

• Met with stakeholders to define the outsourcing model. Model included; definition of services, SLA’s, delivery model, market analysis, and financial model
• Met with potential customers to test the feasibility and market reaction to our outsource model. This included the development and execution of surveys and delivery prototype
• Reported to stakeholders the business value associated with the outsourced model including barriers to entry and suggested implementation plan of the outsource strategy

Confidential, 1991 - 2001
Director – Consulting Services

Project Management Roles

Advantium – formerly Jones Dunn & Company
Senior Business Analyst / Lead
To create a revenue generating, web based application capable of supporting client based and software as a service (SAS) deployment models. The application provides a means of extracting data from disparate data sources and audit tools that enable error detection associated with discounts and volume purchasing contracts between the client and their vendors. These errors result in the loss of revenue, increased costs, and inaccurate inventory valuations. The application utilized XML structured data obtained from TCP/IP connections, FTP uploads, and physical media.

Best practices of RUP and Object Oriented Analysis and design methodologies were adopted for this software development project.

• Established a Requirement Management Plan (RMP) and created a Project in Rational RequisitePro, using the use-case template. Developed a Vision Document with all the features derived from stakeholders requests and needs.
• Created business process models (both current and future), business requirements, detailed project documentation and other information as requested.
• Served as the primary resource for gathering, validating, analyzing and documenting the stated business requirements, and for the creation of the project use cases, visual models, requirements specifications and reports.
• Maintained compliance with project-specific standards, processes and tools for requirements definition and management.
• Facilitated work sessions, ensuring that the process stayed on track.
• Articulated requirements, made recommendations for process and business flows, developed consensus on requirements, and documented requirements via the approved process and templates.
• Proactively communicated work efforts with design and development personnel to ensure understanding and adherence with customer requirements.
• Decomposed, refined and documented requirements using a variety of graphical and textual techniques, including Use Case Scenarios and Diagrams, Functional Requirements Specifications, Activity and Process Diagrams, and Data Dictionaries.
• Developed Test Plans and Test Scripts, and performed test execution.
• Back end Oracle, Oracle DW, SQL Server, Crystal reports, Crystal dashboard

Confidential,
Senior Business Analyst / Lead
To implement four initiatives that Belk identified to strengthen their B2B position. The four initiatives are: e-Procurement, Merchant Workbench, Vendor Portal, and Associate Portal.
Best practices of RUP and Object Oriented Analysis and design methodologies were adopted for this software development project.

• Established a Requirement Management Plan (RMP) and created a Project in Rational RequisitePro, using the use-case template. Developed a Vision Document with all the features derived from stakeholders requests and needs.
• Created business process models (both current and future), business requirements, detailed project documentation and other information as requested.
• Served as the primary resource for gathering, validating, analyzing and documenting the stated business requirements, and for the creation of the project use cases, visual models, requirements specifications and reports.
• Maintained compliance with project-specific standards, processes and tools for requirements definition and management.
• Facilitated work sessions, ensuring that the process stayed on track.
• Articulated requirements, made recommendations for process and business flows, developed consensus on requirements, and documented requirements via the approved process and templates.
• Proactively communicated work efforts with design and development personnel to ensure understanding and adherence with customer requirements.
• Decomposed, refined and documented requirements using a variety of graphical and textual techniques, including Use Case Scenarios and Diagrams, Functional Requirements Specifications, Activity and Process Diagrams, and Data Dictionaries.
• Developed Test Plans and Test Scripts, and performed test execution
• Back end Oracle, Crystal reports, Crystal dashboard

Confidential,

• Senior Business Analyst / Lead

To create a portal that links patients and physicians to Depuy resources including; healthcare information sites, product and medical techniques used to implement Depuy products, and on-line business specific sites consistent with the Johnson & Johnson brand.

Best practices of RUP and Object Oriented Analysis and design methodologies were adopted for this software development project.

• Established a Requirement Management Plan (RMP) and created a Project in Rational RequisitePro, using the use-case template. Developed a Vision Document with all the features derived from stakeholders requests and needs.
• Created business process models (both current and future), business requirements, detailed project documentation and other information as requested.
• Served as the primary resource for gathering, validating, analyzing and documenting the stated business requirements, and for the creation of the project use cases, visual models, requirements specifications and reports.
• Maintained compliance with project-specific standards, processes and tools for requirements definition and management.
• Facilitated work sessions, ensuring that the process stayed on track.
• Articulated requirements, made recommendations for process and business flows, developed consensus on requirements, and documented requirements via the approved process and templates.
• Proactively communicated work efforts with design and development personnel to ensure understanding and adherence with customer requirements.
• Decomposed, refined and documented requirements using a variety of graphical and textual techniques, including Use Case Scenarios and Diagrams, Functional Requirements Specifications, Activity and Process Diagrams, and Data Dictionaries.
• Developed Test Plans and Test Scripts, and performed test execution

Confidential,

• Senior Business Analyst / Lead

To conduct a US based risk assessment and implement appropriate business continuity programs to mitigate risks across 8 US based datacenters integrated into a global network.

• Conducted Facilitated Workshops (JADS) with key stakeholders to identify and define core business processes, redundancy, standard IT risks, natural disasters, communication & authority, Geopolitical risks – priorities using two domains – business impact and likelihood of occurrence
• Defined a project schedule for the implementation of Strohl system
• Created business process models (both current and future), business requirements, detailed project documentation and other information as requested.
• Served as the primary resource for gathering, validating, analyzing and documenting the stated business requirements, and for the creation of the project use cases, visual models, requirements specifications and reports.
• Maintained compliance with project-specific standards, processes and tools for requirements definition and management.
• Development of an integrated business continuity plan

Confidential,

• Senior Business Analyst / Lead

To define a web enabled business model and associated roadmap supported by appropriate technologies including mobile devices with a focus on brand & image, safety, and value chain optimization.

• Conducted Facilitated Workshops (JADS) with key stakeholders to identify and define core business processes
• Best practices of RUP and Object Oriented Analysis and design methodologies were adopted for this software development project
• Created detailed specifications for a GUI Prototype
• RAD: System lifecycle development, J2EE