SUMMARY:

• Project Management
• Managing scope requirements from beginning to launch
• Changes in scope
• Ability to break down projects to teams
• Documentation and resource allocation
• Provide executive level summaries
• Meeting Service Level Agreements
• Change requests
• Ability to Manage Multiple Projects at one time.
• Containment of issues as they arise and getting to resolutions as quick as possible to create a sustainable project
• Organized
• Methodical and dependable
• Worked with 3rd Party Venders
• Prioritized multiple projects based on need
• Good understanding of Technical Talk gives me an advantage with technical background helps me determine Proper need of personnel to complete projects on time.

EXPERIENCE:

Project Coordinator

Confidential

Responsibilities:

• Managing internal Quality and Sustaining issues on customer Confidential Projects
• Performing investigation into failure with in the Process flows of the Factory and ODM
• Working with the Project Managers to insure Fulfilment on their issues. Focusing on Asset tagging, Labeling, Reporting, and Logistics.
• Resolving Customer Issues directly as well as resolving Factory Issues. Generating 5C's
• Managing Bolt and Agile Work Ques and insuring the Issue owners are staying on top of the issues and getting them resolved in a timely manner.
• Assisting PM's with Change Management issues and working with TSP to help resolve the isues for them.
• Assisting with Confidential 's and helping PM's create Sustainable Projects with the Tools provided.
• Seting up meetings with PM's and TSP to focus on the issues to help facilitate there movement through the system
• Looking for and Finding Room for Growth and opportunities for Service Expansions that would expand on the services we currently perform without having to add new programs or personnel to perform the actions as a cost saving measure.
• Performing SIT / UAT and Production Testing on all Projects I perform to insure Quality and performance.
• Work with the Teams that will be doing the Job enhancements to insure they agree and understand any Process changes that may be necessary.
• Work with global migration teams and Insure their steps Keep Quality in Mind. Attempt to find holes in their processes to avoid and Quality escapes due to forgetfulness or negligence.

Site Project Manager

Confidential, Austin, Texas

Responsibilities:

• Managed a Staff performing a Windows 7 Migration
• Audited inventory managed project team to build inventory to spec.
• Maintained Scope of work and time line of Project to meet all deadlines even when the state moved up said deadlines.
• Managed multiple Confidential locations and builds. Worked directly with local IT on each site to complete each build
• Regular meetings with team members and management to insure team staid on track and focused
• Offered direct end user support and technical support to my team and other teams.
• Documented all builds at each site with daily updates on progression. Documented issues as well as discovered fixes to said issues.
• Escalated all Scope Creep issues with upper management to insure we were getting paid for any extra services being requested.
• Managed payroll and time keeping for my team without having to always micro manage them.

Senior Analyst

Confidential, Austin, Texas

Responsibilities:

• Managed up to 67 different second touch service Projects for Confidential s Americas Merge Center
• Scheduled Deliveries and set up special deliveries for customers both CONUS and OCONUS
• Created box Labels, Reports, Asset tags for all accounts that required them for all accounts running through the AMC including accounts that were not mine to manage
• Provided Local IT services for all team members both in and out of Factory.
• Assisted both Global Logistics and Local Logistics to insure fulfillment of all orders leaving the merge center.
• Worked directly with sales teams from all segments for set - up, scoping and preparation for projects
• Worked directly with multiple TSP s for the projects to insure the Services for the projects were being met to customer specifications.
• Worked Primarily with Federal Projects where the specifications on projects require the sharing of order placement from multiple customers that may need similar services and was able to keep them unique.
• Training all new PM coming into the AMC
• Familiar with most Confidential processed and systems

Project Manager

Confidential, TEXAS

Responsibilities:

• Manage all Documentation of build .
• Coordinate instillation between the Best Buy Department Operations Center and R&R Help Desk and Project Leaders on both sides.
• Manage different Instillation staff at each location to insure the instillation is performed over night at each location and completed before opening hours.
• Preview each sight and inventory hardware to insure all supplies are on hand for each site.
• Personally responsible for, Truck, Scissor Lift, Fiber testers, Cable testers, and many more tools and laptops.
• Coordinate install with General managers at each store as well as educate each manager at the stores to insure they know how to handle situations should they arise.
• Inform Project managers when future Sites might have unexpected expenses.
• Build IDF at non IDF sites
• Assist other teams via Conference calls to Streamline their abilities to finish their sites on time.