SUMMARY:

• Certified Scrum Master (CSM), Certified Scrum Product Owner ( Confidential ) with extensive experience and thorough understanding of agile software development methodologies, values, and procedures.
• Excellent interpersonal skills, ability to work with diverse personality types C level, project managers, product owners and developers.
• With nearly 20 years experience in the field of IT have ability to understand technical issues at a high level and provide team support during continuous product integration upgrades and new product builds.
• Strong understanding of software/hardware development life cycles (SDLC) proven track record as a Sr. Scrum Master coaching team members in the delivery of complex technical projects.
• Scrum Master Experience working in in a matrix structured organization. Work with Stakeholders and Product Owner, in assuring application design and vision of projects are committed to. Agile user stories, product backlog refinement and Confidential delivery roadmap.
• Work closely with release, program managers make sure the scope and direction of each project is on schedule, as well as other departments for support.
• Facilitation of all Scrum ceremonies, e.g. daily stand ups, Confidential planning, product backlog refinement, Confidential reviews, showcases and retrospectives.
• As a scrum master represent the team(s) on daily standups. Work closely with on shore and offshore developers, Product owners, BA’s and QA testers utilizing a servient leadership style.
• Demonstrate each Confidential using metrics velocity, burn down, and burn up charts and others such as bug tracking. Utilize onshore and offshore development team members to expedite processes around the clock. Keep sprints and team on track through iterations.
• As a coach help business leader’s team members on Agile/ Scrum, Kanban, Lean, SAFe, LeSS methods.
• Ability to work with waterfall projects in the spirit of agile.
• Connect with the agile communities to share latest trends and techniques.

SCRUM TOOLS:

CA Rally: Manage project backlogs, Confidential backlogs using Iteration Planning Board. Create custom views for dashboards. Use Rally custom XLS plugin to export excel reports from Rally to provide managers and leadership detailed updates of iterations and sprints. Follow bugs and bug fixes.

JIRA: Greenhopper manage agile / scrum project backlogs, Confidential backlogs, User stories, activity streams, user tasks. Create out of the box views for dashboards. Velocity, Burn - up, Burn down. Use Jira data report feature to create robust XLS. Reports are generated for team members and leadership.

Confluence: Manage scrum team activities. Team calendars, documents and other collaboration in conjunction with Jira.

Kanban Dashboard: Primary use of Kanban has been to onboard projects and place in pipeline. Portfolio management teams take requirements and create Epics to match the business goal. Manage the production line left to right. Once project is on boarded work with business solutions product owners and break down epics to feature sizes.

ALM / QC: Application Life Cycle Management (ALM) Previously Quality Center (QC) Primary use has been for defect tracking. Git for code version control

Automated testing: Cucumber, Jenkins, CA Lisa, Selenium HQ

Other Tools: Blue vision data (Trend), SharePoint Collaboration, Confluence Team CollaborationBlueprint document management, Microsoft Project, Microsoft Office products.

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Scrum Master

Responsibilities:

• Scrum Master working directly on shore and off shore delivery team to deploy Chase Wealth Management CWM platform technologies.
• Work with PMO to align work with strategic goals
• Work with product owner, business analysts and application delivery team to deliver world class technologies.
• Work with product owner and scrum team to refine backlog and estimate user stories.
• Work closely with release, program managers make sure the scope and direction of each project is on schedule.
• Track and provide Confidential metrics to leadership, program managers and scrum team. Velocity, Burndown charts and bug tracking.
• Communicate committed stories for the upcoming Confidential to the backlog owner.
• Schedule and facilitate daily stand-ups, Confidential reviews and retrospectives. Facilitate meetings and other pertinent agile ceremonies to assist team in improving agile processes. Servient leader
• Agile training for new team members on shore and off shore being on-boarded and new to Agile / Scrum.
• Participate in Chase Agile hangout meetings in Delaware. Contribute to the growth of Agile / Scrum within the organization.
• Assist business in meeting goals for end 2017 into 2018
• Expedited workshop 2017 to work with business and scrum team to assure alignment of each organization to accomplish business and technical goals for multiple applications.
• Act as liaison between business and scrum team in planning application releases in multiple environments.
• Coach and train scrum team members on Agile / Scrum process.
• Assure team members have ongoing training on Agile / Scrum processes.
• Work with business in helping them to understand Agile / Scrum process.
• Connect with the agile community to learn and share latest trends and techniques.

Confidential

Scrum Master

Responsibilities:

• Scrum Master working directly on shore and off shore delivery team to deploy banking customer credit card platform technologies.
• Work with PMO to align work with strategic goals
• Work with product owner, business analysts and delivery team to deliver world class technologies.
• Work with product owner and scrum team to refine and estimate user stories. Maintain stories; continually update work in CA Rally.
• Provide metrics for sprints using Rally dashboard tools. Provide metrics for Confidential Velocity, Burndown and bug tracking.
• Communicate committed stories for the upcoming Confidential to the backlog owner.
• Schedule and facilitate daily stand-ups, application reviews and retrospectives. Facilitate meetings and other pertinent agile ceremonies to assist team in improving agile processes.
• Servient leader coach and train new team members on shore and off shore being on-boarded and new to Agile.
• Work with other scrum masters in Scum of Scrums (SoS’s) facilitating continuous process improvements.
• Contributor in all process improvements for the betterment of the business.

Confidential

Scrum Master

Responsibilities:

• Scrum Master working with scrum master and other team members on continuous process improvements.
• Using Atlassian Jira work with product owner and delivery team to create user stories.
• Communicate committed stories for the upcoming Confidential to the backlog owner.
• Schedule and facilitate daily stand-up meetings agile ceremonies such as Daily Stand-ups, Product demonstrations Retrospectives.

Confidential

Project Manager

Responsibilities:

• Project manager engaged to implement new ITSM solution.
• The solution was for new company being created merger and acquisition M&A.
• This was a complex merger and acquisition of 2 global pharmaceutical subsidiaries.
• The two organizations combined existing products to form a new company, Seqirus.
• My position as the Project Manager was to plan and stand-up a new ITSM SaaS solution.
• Created organized and structured a project plan to deliver IT Service Management (ITSM) solution.
• Work closely with the business and stakeholders to understand and gather project requirements.
• Work with sourcing team to initiate vendor Request for Information (RFI’s), vendor Requests for Proposals (RFP’s) for solution that meet requirements.
• Prepare a business plan to on-board ITSM solution provider.
• Work with release management and communications teams with roll-out plan.
• Created ITSM service policy’s for services based on business and customer’s needs.

Confidential

Product Solutions Analyst

Responsibilities:

• Working directly with Scrum Master to follow agile processes of moving new application through multiple sprints.
• Documenting application changes updating old processes.

Confidential

Senior Systems Analyst / Scrum Master

Responsibilities:

• Scrum Master working directly with business to coordinate efforts with project managers and off shore development teams to deploy sprints to enhance environments. Worked in matrix structured organization to execute on product backlog. Worked with teams on product vs. Confidential backlogs. Followed full development Confidential cycle to production.
• Act as project manager for applications managed. Following full SDLC standards driving updates to applications.
• Managing and successfully completing project milestones.
• Customer experience Strategy Cycles with customers, business, and stake holders. POC applications.
• Managed multiple SharePoint environments and maintained stability homegrown custom .NET & ASP applications. Created and utilized SharePoint site for archival/content management.
• Monitored and maintained SQL2008R2, 2012 R2 clustered databases.
• Provide support during product integration. Worked with product owners and stakeholders on requests and progress.
• Responsible for Agile modeling and white board storming. Led Confidential review meetings after each Confidential .
• Demonstrated Confidential iterations through burn down charts. Led Confidential retrospective meeting to finalize sprints. Lessons learned.
• Maintained documentation for all applications managed, including application support planning, upgrades and migration projects.
• Assisted with continued knowledge transfers with support teams. Coached team members on Agile Scrum process.
• Confirmed and contributed to designs on infrastructure architecture projects.
• Managed architecture server builds and request builds for projects.
• Worked with systems metrics team to maintain and monitor systems stability and collaborated with QA specialists to define and execute test plans.
• Compiled details of systems issues and enhancement requests. Contributed to hot fixes, bug fixes upgrades.
• Ongoing contributor to projects to improve systems and application performance for better user experiences.
• Continually worked with “Performance Management Team” to achieve systems peak performance at all times.

Confidential

System Support Specialist

Responsibilities:

• Support specialist for international customs brokerage service and international freight forwarding service.
• Network and Systems administration
• Technical service and support for importers, exporters, customs brokers.
• Managed and supported inter-office connectivity between member firm offices and government customs agency.
• Lead in projects and technical initiatives for external customers.

Confidential, Broomall, PA

Manager of Information Systems

Responsibilities:

• Manager of Information Systems. Directly oversaw corporate banking information systems.
• Managed staff offering daily support to users in 9 branch locations.
• Contributed in the design and implementation new technologies.
• Designed and implemented corporate system migration and upgrade rollout of PC's and LAN and WAN servers. Implemented a secure customer Internet banking system.
• Completely documented all WAN/LAN and systems following FDIC recommendations.
• Documented and complied with all FDIC & SEC year-end audits and recommendations.
• LAN, WAN Network Systems Administrator.
• Monitored, maintained and troubleshot corporate infrastructure equipment, Servers, Hubs, Routers, Switches, Frame Relay and T-1 connections.
• Monitored administrative costs with vendors.
• Worked with Midwest Processing Systems. Brought all Money Access (MAC) systems in house.
• Directly involved with Open Solutions in continuing application development and releases of in house banking systems.