Technical Project Manager/Systems Analyst Resume

SUMMARY:

Project manager, program manager, change manager and systems analyst. Experienced in data analytics, cross - functional and virtual team management, and technical communications. Team-facilitator, technical writer, and time-management expert. Adept presenter at all levels of management. Highly motivated and work well in fast paced, results-oriented environments.

KEY MANAGEMENT SKILLS:

Team Management
Conflict Management
Change Management
Supervision
Stakeholder Management
System Analysis
Waterfall., Agile, etc.
Presentations
Technical and Business Writing
Business Process Outsourcing
Advanced Multitasking
Data Analytics

KEY SOFTWARE SKILLS:

Word, Excel, PowerPoint, Visio
ServiceNow, SAP, ISM
MS Project
Power BI, Spotfire
Outlook, Lotus Notes
Go Animate, Cool Edit, Audacity
Acrobat, SnagIt, Photoshop
SAP, CMDB
Dreamweaver, Wiki, HTML, FTP
Skype, Zoom, WebEx
FrameMaker
SharePoint Online

PROFESSIONAL EXPERIENCE:

Technical Project Manager/Systems Analyst

Confidential

Responsibilities:

Implemented ServiceNow database within Security Engineering to secure and control network connections into the global network.
Proposed, planned and outsourced secure file transfer service within Information Security within three months, reducing service cost in half and instituting a streamlined operating process, and created over 500 pages of quick-reference guides and process flow diagrams.
Developed and distributed vendor RFP for outsourced services, reviewed and scored responses and down-selected winner.
Outsourced ServiceNow asset management configuration management database service in three months, developing and instituting SLAs, streamlined operating processes and created over 200 pages of quick-reference guides and process flow diagrams.

Program Manager

Confidential

Responsibilities:

Identified bidders, developed and issued RFP, and received vendor proposals.
Evaluated SME proposal scores with macro’d Excel (using standard deviation and median calculations).
Held down-selected, bidders conference and evaluated best-and-final responses.
Developed outsourcing transition plan with SMEs and communications plan for “day of” employee separation.

Technical Project Manager

Confidential, Edison

Responsibilities:

Provided vendor management for a variety of regulatory projects.
Managed server and mainframe installations.
Managed data center Confidential refreshes.
Implemented low-complexity project management model (130 PMs) ($500K savings with 30% of artifacts).
Managed implementation of asset protection and personnel security systems.
Implemented programs to reduce IT Confidential incidents an order-of-magnitude in 12 months.
Completed business systems analysis to reduce staff in half for three SAP functions: timekeeping, work-orders, and business-resiliency; increased performance 17%.
Implemented 12, enterprise-wide (16K employees), regulatory and statutory programs in scope, on-time, and on budget.
Led numerous IT safety, business resiliency and disaster recovery initiatives to increased awareness, Confidential improvements and establishment of corporate policy.

Project Manager/Change Manager

Confidential

Responsibilities:

Managed product manufacturing, service, and marketing with 15 employees.
Developed documentation roadmap, product documentation, and corporate website to support product installation, operation, maintenance, marketing, and organizational change management plan.
Developed product demo vehicles that saved 100K in costs created flexible marketing tool, and secured product from pirating.
Assisted in acquiring ISO 9000 certification for manufacturing - created streamlined processes and documentation.

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