SUMMARY:

• Over 15 years of combined Program/Project Management, Business Analysis, Software/System Engineering, & IT Consulting professional experience with large scaled complex programs/projects with multi - million dollar budgets
• 10 years of Program/Project Management experience with a strong customer focus, successfully managing the design, building, and implementation of brand new and upgraded mobile and web-based solutions such as websites, mobile, native, desktop and cross-platform applications throughout the entire program/project life cycle; from initial concept formation through client rollout and support. Expertise in providing CRM, CMS, eCommerce, Mobile Banking, Mobile Payments, Digital Wallets, SaaS, and Cloud solutions for global clients.
• 10 years of IT Consulting managing external Client relationships and serving as the day-to-day contact for global Clients including strategizing, eliciting and defining business values, program / project objectives and requirements, road mapping, identifying business opportunities and supporting Sales & Marketing Campaigns.
• Significant experience in Program/Project Analysis and Business Analysis including interpreting customers’ business needs, translating them into requirements and IT solutions, defining new or modifying business, PMO, and IT/Engineering processes.
• Extensive experience in Change Management and IT/Engineering processes including all phases of the Software Development Life Cycle (SDLC) from concept formation to client deployment and support; applying various methodologies such as Waterfall, Incremental, and Agile/SCRUM.
• 10 years leading high performance geographically distributed matrix and cross-functional teams under tough deadlines to meet expectations of multiple Clients.
• Over 5 years of System & Software Engineering including requirements, system / solution design, verification & validation Test, Risk Management in addition to serving as a Verification & Validation Lead.
• Adept in mixing technical knowledge with practical real world experience to liaison between the Business, Client, and Technical Teams thus bridging the gap between business and technology.
• Effective Leader skilled in building strong relationships with Top Management, Clients, Staff, and Team members; conflict resolver, delegates effectively, and motivate teams to achieve project deliverables on-time.
• Organized and goal oriented with the ability to maintain continuous alignment of program / project scope with strategic business objectives.
• Analytical problem solver with the ability to anticipate issues and develop new or improve existing software / systems that streamline operations, resolve client/customer concerns and improve efficiency.
• Possess superior business, leadership, analytical, problem solving and decision making skills; excellent verbal and written communication skills with the ability to interact professionally with a diverse group of executives, managers, Clients, and Subject Matter Experts (SME).
• EDUCATION & CERTIFICATIONS/TRAINING
• Professional Certificate in Professional Project Management , August, 2013, NEW YORK UNIVERSITY, New York City, NY
• Project Management Professional (PMP), Expected May 2017
• Bachelor of Science in Computer Science/Engineering, May 2000, JOHNSON C. SMITH UNIVERSITY, Charlotte, NC

TECHNICAL SKILLS:

PMP Project Management Practices, Project Analysis, EVA/EMV, SDLC, Waterfall, Incremental, Spiral, ITIL, Agile, SCRUM, CMMI RFI s/RFP s, Contract Management, SOW s, Vendor Management, Change Management, Roadmaps Business Analysis, Follow-Up, Negotiation, Decision Making, Driving Execution, Mobilizing Resources, Conflict Resolution, Building Strategic Work Relationships, Customer Acceptance Microsoft Suite, Microsoft Project 2003 - 2013, Planview, Clarity PPM, Buy to Pay, Workday, Reporting & Analytics: JDE, Crystal, SSIS Digital/Mobile Technologies; iPhones, iPads, Android Phones, Android Tablets, eCommerce, Mobile Payments, Digital Wallets, API s RESTFUL Web Services SOAP Web Services Point of Sale (POS), Gateways, Front-end Processing, Payments Acquiring & Back-end Settlement Systems, Tokenization, MDES, EMV, HTTP, HTTPS, DNS, UDP, TCP SalesForce.com, Mobile Intelligence, Digital Content Integration, CRM, SaaS, Cloud computing, Flash Implementations, Application Migrations, Data Center Migrations, Graphical User Interface (GUI) Design/UX, Responsive Design, HP Quality Center ALM, JIRA, HMTL5, PHP, CSS, JavaScript, ASP.NET, MVC, JQuery, C#, C/C++, OOA/OOD, UML, SQL, Windows OS, iOS, Android OS, CMS, LMS, Oracle/SQL Server, ClearQuest, ClearCase, DOORS, ServiceNow FDA, 21 CFR Part 11, Sunshine Act, HIPPA, PDMA, Data Privacy Regulations, PCI Compliance

PROFESSIONAL EXPERIENCE:

Confidential, Stamford, CT

Program Leader (Sr. Project Manager)

Responsibilities:

• End-to-end Program Management of integrated & multi-track strategic programs/projects including defining & executing program strategy, KPI’s, objectives, goals, business values, requirements, scope, schedules, and budgets; led RFP’s & RFI’s & vendor selection process; defined deliverables; created & tracked integrated project plans; coordinated & controlled program activities, schedules & budgets; provided status reporting, interacted and built strong relationships with Partners, Senior and Executive Management; resolved issues/conflicts; identified & mitigated risks; managed on/offshore resources and 3rd Party Vendors; drove program schedules from requirements to deployment & ensured solutions are of high quality.
• Managed external Client Relationships serving as the point of contact for various external Clients including running the day-to-day functions of client accounts against targets and key metrics.
• Worked closely with Sales, Marketing and Distribution teams to strategize, road map, manage and evaluate Credit & Payments Initiatives including loyalty rewards program for both internal and external clients driving partner loyalty, growth and expand the client s reach into the various tiers of partners.
• Led large geographically distributed teams to propose, shape, design, build, & deploy robust, scalable, and secure mobile banking, account servicing, loyalty rewards, and payments (POS) solutions for external top Retail Clients (Lord N Taylor, JC Penney’s, Belk, Express, Ann Taylor, Gap, Old Navy, Home Depot, Exxon Mobil, Chevron, hhgregg, Pep Boys, Meineke, etc.). Also facilitated buy-in of proposed solutions from top Management.
• Coordinated, shaped, built and executed Loyalty Rewards Marketing Programs to drive acquisition, engagement progression up the loyalty ladder and grow clients’ user base ensuring the projects are delivered on-time, within scope and within budget.
• Made buy versus build decisions; made appropriate tradeoffs to optimize time-to-market.
• Provided leadership, career development, direction and motivation to team members; actively participated in staff recruitment & retention activities including providing input & guidance into the staffing process.
• Researched and stayed abreast of current industry trends to help drive innovation, business development activities and shape opportunities for Client solutions.
• Improved and enforced internal tools, PMO, IT/engineering, quality assurance, Change Management and Business Processes including road mapping, prioritizing and responding to key Stakeholders requests.

Confidential, Long Island, NY

Sr. Business Analysis / Project Leader

• Led and delivered multiple projects throughout the entire project life cycle using SDLC framework; included serving as the primary contact for various Revenue Cycle Business and IT Stakeholders, overseeing the customization and delivery of SaaS-based Clinical solutions such as EMR, EHR, Patient Registration, Accounting & Billing, Coding & Abstracting, Radiology, etc. integrated with new ADT Interfaces and downstream Clinician systems deployed to Hospital HIM Department Staff users (i.e. Physicians, Nurses, Coders, Abstractors, Clerks, etc.). Ensured the solutions operated according to specification and in compliance with the respective FDA, NYSDOH, ICD-9-CM, ICD-10-CM, Centers for Medicare & Medicaid, and HIPAA rules and regulations. Also, implemented an industry standard PMO process which included providing expert advice to the PMO in regards to industry’s best practices, benchmarks, tools and processes for Project Management, Business Analysis and SDLC.

Exploria SPS, Hartford, CT 7/2008 - 1 /2014

Sr. Project Manager (Program Manager)

Responsibilities:

• End-to-end Program Management of integrated & multi-track programs/projects including defining & executing program strategy, KPI’s, objectives, goals, business values, requirements, scope, schedules, road maps and budgets; led RFP’s & RFI’s & vendor selection process; defined deliverables; created & tracked integrated project plans; coordinated & controlled program activities, schedules & budgets; provided status reporting, interacted with Sr. Management, resolved issues/conflicts; identified & mitigated risks; managed on/offshore resources, 3 rd Party Vendors & Partners; drove schedules from requirements to deployment & ensured solutions are of high quality.
• Managed a blended team of 10 direct reports (PM’s & BA’s) and large geographically distributed team of 150 to propose, shape, build, and deploy robust, scalable, and secure client-facing mobile, native, and desktop solutions and facilitated buy-in of proposed solutions from top Management and external global Pharmaceutical Clients.
• Provided leadership, career development, direction, guidance and motivation to direct staff and team members. Responsible for developing the team including setting goals, providing guidance, career development plans, staffing plans, all HR activities and actively participated in staff recruitment and retention activities
• Managed Client Relationships serving as the point of contact for external global Clients including running the day-to-day functions of client accounts against targets and key metrics such as revenue, profitability, legal coordination, and compliance with corporate policy and procedures.
• Implemented and enforced a standard Enterprise PMO Project Management solution based on PMBOK and SDLC including IT/engineering, quality assurance, change management and business Processes.
• Made buy versus build decisions including making appropriate tradeoffs to optimize time-to-market.
• Eliminated impediments, anticipate & make tradeoffs and balance the business needs versus technical constraints.

Confidential, Tarrytown, NY

Lead Sr. Product Engineer

• Served as the Lead Requirements Engineer for the development of a Centrifuge medical device system. Duties included liaison between the System Engineering Team and the Cross Functional Teams, eliciting customer requirements, developing System Requirements Specifications, System Architecture and Business Rules Documents, defining software and system design and functionality, conducting system Verification & Validation Test activities to ensure the system operated according to specifications and in compliance with the respective work instruction, FDA, EMC, ISO 9000 regulations, etc, led and participated in Risk Management Assessments, tracked all task activities to schedule and ensured timeliness of deliverables within budget.

Confidential, Manhattan, NY

Sr. Systems Analyst (Technical Consultant),

• Served as a Data Migration Specialist analyzing, assessing, documenting, upgrading and migrating various EMC Financial Services & Retail Clients’ data center environments; gathered requirements translating them in to IT & business solutions, recommended the best data center migration approach, developed system & application mapping for in-scope applications, participated in application group bundle definition, created detailed migration plan schedules, created & managed application migration workbooks.

Confidential, Manassas, VA

Reliability/Systems Engineer (Engineering Planner)

• Served as the Technical Lead for Defense (DoD) systems; including mentoring Interns, lead various verification & validation efforts with various Customers, identified faulty areas, developed, tested, executed, and verified various Fault Isolation and Fault Detection Test Procedures, tracking all task activities to schedule and ensured timeliness of deliverables. Complied with project SEI CMM® Level 5, ISO, and quality goals.

Software Engineer

• Designed, developed, inspected, and tested Satellite Communication Applications and other Defense (DoD) system software. This included delivering accurate and completed software on assigned schedule, which met project and company quality standards and functional requirements.