Regional It Project Manager Resume
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Tempe, AZ
SUMMARY:
Decisive and collaborative Senior Project Manager with over 13 years of experience leading diverse global teams and achieving targeted goals within budget and timelines. History of leveraging and embracing strategic change ensuring critical organizational visions are realized. Keen problem - solver with intrinsic ability to identify root causes and innovative solutions.
SKILLS AND EXPERTISE:
- Non-Disclosure Agreements
- Waterfall
- Agile
- Master Service Agreements
- Contract Negotiation
- Vendor Management
- Vendor Selection
- Request for Quote
- Request for Proposal
PROFESSIONAL EXPERIENCE:
Confidential, Tempe, AZ
Regional IT Project Manager
- Stepped into a newly created position overhauling obsolete call center technology while converging DHL’s Business and Information Systems strategies
- Implemented strategic IT projects in over 30 challenging North and South American countries
- Streamlined communication between individuals in diverse backgrounds and time zones to ensure risk is mitigated and changes are justified, documented and approved
- Customized each project based on specific country regulations, power limitations, IT infrastructure and personnel capabilities creating detailed project plans, network diagrams, schedules and work breakdown structures
- Extensive experience in leading a variety technical project resources including: DataBase Engineers, Software Engineers, Infrastructure Managers, Server Hosting Controllers, IT Security Leads, Business Subject Matter Experts, Vendors, and Finance Controllers
- Expertly managed vendors and DHL resources ensuring contract requirements are met and adherence is strictly followed
Confidential, Tempe, AZ
Regional Customer Solutions Project Manager
- Efficiently used a combination of interpersonal skills and respect-driven results to create mutually beneficial solutions for DHL’s strategic customers
- Dynamically consulted with DHL’s vital clients including Microsoft, Coca Cola, Colgate and Unilever on EDI solutions, while creating and supporting strong relationships
Confidential, Tempe, AZ
Business Development Project Manager
- Pioneered evolving business processes and specification documents ensuring software engineers could easily follow the SDLC and fostering timely project closures
- Articulate subject matter expert that intricately designed, trained and delivered customer service end user applications and enhancements