SUMMARY:

• Responsible for coordinating, monitoring, and communicate project status including risks/issues and mitigation, resource allocation, decision making, escalation, and change control through weekly project meetings and daily stand - up
• Managed the progress of deliverables for several cross-functional teams, ensuring tasks are completed and met on time by assigning sprints through Visual Studio
• Lead weekly Project meetings; coordinating and communicating with cross-functional teams to execute the project
• Daily stand-ups to discuss successes, roadblocks, and project interdependencies with related projects
• Combine waterfall, agile, and Scrum with large scale projects to ensure success and quality of product produced.

TECHNICAL SKILLS:

• MS Office Suite
• MS Project
• MS Visio
• Salesforce
• Adobe Acrobat IX Pro
• Confluence
• JIRA
• WebEx
• Ordained Minister: To Conduct weddings
• Make-a-Wish Foundation Wish Granter
• SharePoint

PROFESSIONAL EXPERIENCE:

Confidential, Phoenix

IT Project Manager

• Plan & manage multiple large-sized complex projects with IT Team by using the PMI knowledge areas, best practices & process groups for an integrated contract and integrated contract organizational readiness implementation
• Integrate the AMS to manage the strategic goals of the division
• Develop the project plan in Microsoft Project and propose solutions to the clients’ needs and communicate project plan through PWA
• Continually seek & capitalize on opportunities to increase/improve customer satisfaction & relationships through cross-functional teams and process mapping methodologies
• Manage communications & meetings for projects & teams
• Create change management through organizational restructure project and problem solve independently using project management knowledge to identify opportunities for change
• Communicate and negotiate need for change management using sprint methodology in Visual Studio to Subject Matter Experts and Executive Leadership Teams
• Participate in prioritization of projects for team and minimize exposure & risk across projects
• Manage & inspire other team members
• Evoke creative & innovative thinking from team members while helping them to bring their ideas to fruition
• Provide coaching & guidance for team members, SMEs, & consultants to remove roadblocks & successfully complete projects on-time and meet expectations
• Use Waterfall, Agile, and Scrum methods to complete large scale project for Organizational restructuring
• Participate in Sprint Planning meetings with PMO Team
• Participate and facilitate daily stand-up meetings with PMO team

Confidential, Scottsdale

Project Manager

• Managed projects for events with cross-functional team deliverables and dependencies using traditional Waterfall planning processes through Microsoft Project
• Change Management process used for event design, implementation of various process improvement projects
• Communication and interpersonal skills used to present and articulate information to senior stakeholders, Subject Matter Experts, and cross-functional teams in all areas of the organization
• Effectively estimate timescales and resource requirements of the project
• Created project plans using Microsoft Project
• Developed interactive Product Request forms using Adobe Acrobat IX Pro for implementation of process improvement for the Product Management Department
• Worked with cross-functional teams to develop a more in depth understanding of developing new Product for Confidential and streamlined process for completing Product Request Forms
• Created a more seamless process to developing a business case for all new products/events/services using workflows in Visio
• Developed a streamlined process for expense reports and honoraria to reduce unnecessary resources
• Identified time saving tips for honoraria and connected automated and consistent processing for the accounting department using process mapping and Kaizen method
• Developed updated travel and expense policies for internal and external stakeholders with Confidential
• Mentored team member in project management processes
• Use of Scrum agile methodologies in JIRA to implement external website launch/update
• Approached website redesign from a business perspective to ensure that website was user-friendly and functional
• Completed daily stand-ups
• Worked closely with IT on website redesign from a Quality Assurance perspective creating user stories in JIRA
• Attended daily stand-ups and sprint planning meetings in collaboration with IT team
• Worked to open the lines of communication with the IT team and approach Website Redesign from a business perspective
• Updated all project team templates in confluence system

Confidential, Phoenix

Executive Academic Counselor and Project Manager Coordinator

• Reduce attrition by analyzing student trends with use of internal systems Salesforce, student reports, and evaluation of student trends, further developed a student counselor relationship to provide available resources that aid increased retention and graduation rates
• Evaluate individual student feedback using personal survey to establish best practices based on the Voice of the Customer (VOC)
• Analyzing workflow processed and initiated steps to integrate positive change using Beta Testing methods to ensure accurate and applicable change
• Developed phased based plan for current workplace for consistent process workflow
• Led project meetings during project coordinator experience
• Academic Counselor Relationship Management:
• Build relationships with students beginning with their Associate degree throughout their Masters programs
• 8+ years of relationship management experience with developing detailed graduation plans for clients collaborating in a three-person graduation team
• Advise various levels of degree seeking students in all programs across United States
• Create a partnership with students through relationship management by helping students to achieve their goal of graduation, providing communication on more efficient and cost-effective solutions to complete their programs.
• Increased client retention by 10% from and New Client Retention by 15% from
• Work with students utilizing cross department resources to ensure students are successful in their program and financially responsible using methods of responsible borrowing, reduced cost options for academic progression, and marketing scholarship resources.
• Retain students through difficult courses by proactively detailing resources available to aid with success
• Educate students to better understand their degree and how it relates to career outcome and potential earnings
• Through relationship management guide students through developing a time management plan to balance their school/work/personal schedule to mitigate potential risk of failure in seeking their degree